I have always wondered if this window of rationality is somewhere between the
hangover is 99% abated and drinking has not yet started?
From: Adam Moffett
Sent: Tuesday, April 05, 2016 9:47 AM
To: af@afmug.com
Subject: Re: [AFMUG] we have a bottleneck...
Steve makes a lot of sense when he
Steve makes a lot of sense when he speaks rationally.
but he's more amusing when he doesn't. I don't know which I like
better. I feel so conflicted.
On 4/4/2016 6:58 PM, That One Guy /sarcasm wrote:
This is a good opportinty for PR. if its a certainty that you can
deliver the speed
This is a good opportinty for PR. if its a certainty that you can deliver
the speed reliably and this is just a hiccup, throw him the difference
betweent he two packages as a discount for the month, maybe even a second
month for his trouble. Let them know you identified the issue, thank them
for
We had a similar situation. We apologized and lowered the speed/price with the
promise that we would call him back after the upgrade was fixed.
A month later, we called back and he moved up again and was pleasantly suprised
with the improvement. He then went on to brag on his NextDoor app about
