Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-08 Thread Jaime Solorza 
Ha... Funny

On Sep 7, 2016 5:44 PM, "Jaime Solorza" <losguyswirel...@gmail.com> wrote:

> Elitist
>
> On Sep 7, 2016 4:04 PM, "James Howard" <ja...@litewire.net> wrote:
>
>> Usually if a customer is running Linux they don’t call with problems like
>> this one had though….
>>
>>
>>
>> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Tyler
>> *Sent:* Wednesday, September 07, 2016 5:02 PM
>> *To:* af@afmug.com
>> *Subject:* Re: [AFMUG] call back when you fix your g and 9 keys
>>
>>
>>
>> It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm)
>>
>> --
>> Christopher Tyler
>> MTCRE/MTCNA/MTCTCE/MTCWE
>> Total Highspeed Internet Services
>> 417.851.1107
>>
>> - Original Message -----
>> From: "Christopher Tyler" <ch...@totalhighspeed.net>
>> To: af@afmug.com
>> Sent: Wednesday, September 7, 2016 4:59:55 PM
>> Subject: Re: [AFMUG] call back when you fix your g and 9 keys
>>
>> That doesn't generally work on Linux, not sure about MAC but I doubt it.
>>
>> Supposedly, if you are using Gnome you can do it by holding down both the
>> Ctrl and Shift keys and typing u followed by the hexadecimal value of the
>> character.
>> I can't get it to work so maybe no longer supported in Gnome?
>>
>> --
>> Christopher Tyler
>> MTCRE/MTCNA/MTCTCE/MTCWE
>> Total Highspeed Internet Services
>> 417.851.1107
>>
>> - Original Message -
>> From: "Cameron Crum" <cc...@wispmon.com>
>> To: af@afmug.com
>> Sent: Wednesday, September 7, 2016 4:07:34 PM
>> Subject: Re: [AFMUG] call back when you fix your g and 9 keys
>>
>> I know everyone just tried it.
>>
>> On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <par...@cyberbroadband.net>
>> wrote:
>>
>> > Wow, that works!
>> >
>> >
>> > Mark - Myakka Technologies wrote:
>> >
>> >> Ken,
>> >>
>> >> Showing my age here
>> >>
>> >> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>> >>
>> >>
>> >
>>
>> --
>>
>> *Total Control Panel*
>>
>> Login <https://asp.reflexion.net/login?domain=litewire.net>
>>
>> To: ja...@litewire.net
>> <https://asp.reflexion.net/address-properties?aID=242260993=litewire.net>
>>
>> From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-00
>> @amazonses.com
>>
>> Remove
>> <https://asp.reflexion.net/FooterAction?ver=3=1=16976192150=litewire.net>
>> amazonses.com from my allow list
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>> *You received this message because the domain amazonses.com
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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-08 Thread James Howard 
Bigot is probably more fitting…..

I didn’t state the obvious thing that this sort of problem is usually an Apple 
user……

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
Sent: Wednesday, September 07, 2016 6:45 PM
To: Animal Farm
Subject: Re: [AFMUG] call back when you fix your g and 9 keys


Elitist

On Sep 7, 2016 4:04 PM, "James Howard" 
<ja...@litewire.net<mailto:ja...@litewire.net>> wrote:
Usually if a customer is running Linux they don’t call with problems like this 
one had though….

From: Af [mailto:af-boun...@afmug.com<mailto:af-boun...@afmug.com>] On Behalf 
Of Christopher Tyler
Sent: Wednesday, September 07, 2016 5:02 PM
To: af@afmug.com<mailto:af@afmug.com>
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm)

--
Christopher Tyler
MTCRE/MTCNA/MTCTCE/MTCWE
Total Highspeed Internet Services
417.851.1107

- Original Message -
From: "Christopher Tyler" 
<ch...@totalhighspeed.net><mailto:ch...@totalhighspeed.net%3e>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, September 7, 2016 4:59:55 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

That doesn't generally work on Linux, not sure about MAC but I doubt it.

Supposedly, if you are using Gnome you can do it by holding down both the Ctrl 
and Shift keys and typing u followed by the hexadecimal value of the character.
I can't get it to work so maybe no longer supported in Gnome?

--
Christopher Tyler
MTCRE/MTCNA/MTCTCE/MTCWE
Total Highspeed Internet Services
417.851.1107

- Original Message -
From: "Cameron Crum" <cc...@wispmon.com><mailto:cc...@wispmon.com%3e>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, September 7, 2016 4:07:34 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

I know everyone just tried it.

On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley 
<par...@cyberbroadband.net><mailto:par...@cyberbroadband.net%3e>
wrote:

> Wow, that works!
>
>
> Mark - Myakka Technologies wrote:
>
>> Ken,
>>
>> Showing my age here
>>
>> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>>
>>
>

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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Jaime Solorza 
Elitist

On Sep 7, 2016 4:04 PM, "James Howard" <ja...@litewire.net> wrote:

> Usually if a customer is running Linux they don’t call with problems like
> this one had though….
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Christopher Tyler
> *Sent:* Wednesday, September 07, 2016 5:02 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] call back when you fix your g and 9 keys
>
>
>
> It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm)
>
> --
> Christopher Tyler
> MTCRE/MTCNA/MTCTCE/MTCWE
> Total Highspeed Internet Services
> 417.851.1107
>
> - Original Message -
> From: "Christopher Tyler" <ch...@totalhighspeed.net>
> To: af@afmug.com
> Sent: Wednesday, September 7, 2016 4:59:55 PM
> Subject: Re: [AFMUG] call back when you fix your g and 9 keys
>
> That doesn't generally work on Linux, not sure about MAC but I doubt it.
>
> Supposedly, if you are using Gnome you can do it by holding down both the
> Ctrl and Shift keys and typing u followed by the hexadecimal value of the
> character.
> I can't get it to work so maybe no longer supported in Gnome?
>
> --
> Christopher Tyler
> MTCRE/MTCNA/MTCTCE/MTCWE
> Total Highspeed Internet Services
> 417.851.1107
>
> ----- Original Message -----
> From: "Cameron Crum" <cc...@wispmon.com>
> To: af@afmug.com
> Sent: Wednesday, September 7, 2016 4:07:34 PM
> Subject: Re: [AFMUG] call back when you fix your g and 9 keys
>
> I know everyone just tried it.
>
> On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <par...@cyberbroadband.net>
> wrote:
>
> > Wow, that works!
> >
> >
> > Mark - Myakka Technologies wrote:
> >
> >> Ken,
> >>
> >> Showing my age here
> >>
> >> Hold alt key down and on numkeypad 103 for g and 057 for 9.
> >>
> >>
> >
>
> --
>
> *Total Control Panel*
>
> Login <https://asp.reflexion.net/login?domain=litewire.net>
>
> To: ja...@litewire.net
> <https://asp.reflexion.net/address-properties?aID=242260993=litewire.net>
>
> From: 0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-
> 000...@amazonses.com
>
> Remove
> <https://asp.reflexion.net/FooterAction?ver=3=1=16976192150=litewire.net>
> amazonses.com from my allow list
>
> *You received this message because the domain amazonses.com
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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Christopher Tyler 
.true

-- 
Christopher Tyler 
MTCRE/MTCNA/MTCTCE/MTCWE 
Total Highspeed Internet Services 
417.851.1107

- Original Message -
From: "James Howard" <ja...@litewire.net>
To: af@afmug.com
Sent: Wednesday, September 7, 2016 5:03:58 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

Usually if a customer is running Linux they don't call with problems like this 
one had though

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Tyler
Sent: Wednesday, September 07, 2016 5:02 PM
To: af@afmug.com
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm)

--
Christopher Tyler
MTCRE/MTCNA/MTCTCE/MTCWE
Total Highspeed Internet Services
417.851.1107

- Original Message -
From: "Christopher Tyler" 
<ch...@totalhighspeed.net><mailto:ch...@totalhighspeed.net%3e>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, September 7, 2016 4:59:55 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

That doesn't generally work on Linux, not sure about MAC but I doubt it.

Supposedly, if you are using Gnome you can do it by holding down both the Ctrl 
and Shift keys and typing u followed by the hexadecimal value of the character.
I can't get it to work so maybe no longer supported in Gnome?

--
Christopher Tyler
MTCRE/MTCNA/MTCTCE/MTCWE
Total Highspeed Internet Services
417.851.1107

- Original Message -
From: "Cameron Crum" <cc...@wispmon.com><mailto:cc...@wispmon.com%3e>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, September 7, 2016 4:07:34 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

I know everyone just tried it.

On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley 
<par...@cyberbroadband.net><mailto:par...@cyberbroadband.net%3e>
wrote:

> Wow, that works!
>
>
> Mark - Myakka Technologies wrote:
>
>> Ken,
>>
>> Showing my age here
>>
>> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>>
>>
>


Total Control Panel

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From: 
0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com<mailto:0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com>


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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread James Howard 
Usually if a customer is running Linux they don't call with problems like this 
one had though

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Christopher Tyler
Sent: Wednesday, September 07, 2016 5:02 PM
To: af@afmug.com
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm)

--
Christopher Tyler
MTCRE/MTCNA/MTCTCE/MTCWE
Total Highspeed Internet Services
417.851.1107

- Original Message -
From: "Christopher Tyler" 
<ch...@totalhighspeed.net><mailto:ch...@totalhighspeed.net%3e>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, September 7, 2016 4:59:55 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

That doesn't generally work on Linux, not sure about MAC but I doubt it.

Supposedly, if you are using Gnome you can do it by holding down both the Ctrl 
and Shift keys and typing u followed by the hexadecimal value of the character.
I can't get it to work so maybe no longer supported in Gnome?

--
Christopher Tyler
MTCRE/MTCNA/MTCTCE/MTCWE
Total Highspeed Internet Services
417.851.1107

- Original Message -
From: "Cameron Crum" <cc...@wispmon.com><mailto:cc...@wispmon.com%3e>
To: af@afmug.com<mailto:af@afmug.com>
Sent: Wednesday, September 7, 2016 4:07:34 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

I know everyone just tried it.

On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley 
<par...@cyberbroadband.net><mailto:par...@cyberbroadband.net%3e>
wrote:

> Wow, that works!
>
>
> Mark - Myakka Technologies wrote:
>
>> Ken,
>>
>> Showing my age here
>>
>> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>>
>>
>


Total Control Panel

Login<https://asp.reflexion.net/login?domain=litewire.net>


To: 
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From: 
0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com<mailto:0100015706ac4507-9593832b-6f6d-47d9-8d99-9271227bb338-000...@amazonses.com>


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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Christopher Tyler 
It does work in Gnome. I was pressing CTRL+ALT not CTRL+SHIFT. (facepalm)

-- 
Christopher Tyler 
MTCRE/MTCNA/MTCTCE/MTCWE 
Total Highspeed Internet Services 
417.851.1107

- Original Message -
From: "Christopher Tyler" <ch...@totalhighspeed.net>
To: af@afmug.com
Sent: Wednesday, September 7, 2016 4:59:55 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

That doesn't generally work on Linux, not sure about MAC but I doubt it.

Supposedly, if you are using Gnome you can do it by holding down both the Ctrl 
and Shift keys and typing u followed by the hexadecimal value of the character.
I can't get it to work so maybe no longer supported in Gnome?

-- 
Christopher Tyler 
MTCRE/MTCNA/MTCTCE/MTCWE 
Total Highspeed Internet Services 
417.851.1107

- Original Message -
From: "Cameron Crum" <cc...@wispmon.com>
To: af@afmug.com
Sent: Wednesday, September 7, 2016 4:07:34 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

I know everyone just tried it.

On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <par...@cyberbroadband.net>
wrote:

> Wow, that works!
>
>
> Mark - Myakka Technologies wrote:
>
>> Ken,
>>
>> Showing my age here
>>
>> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>>
>>
>

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Christopher Tyler 
That doesn't generally work on Linux, not sure about MAC but I doubt it.

Supposedly, if you are using Gnome you can do it by holding down both the Ctrl 
and Shift keys and typing u followed by the hexadecimal value of the character.
I can't get it to work so maybe no longer supported in Gnome?

-- 
Christopher Tyler 
MTCRE/MTCNA/MTCTCE/MTCWE 
Total Highspeed Internet Services 
417.851.1107

- Original Message -
From: "Cameron Crum" <cc...@wispmon.com>
To: af@afmug.com
Sent: Wednesday, September 7, 2016 4:07:34 PM
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

I know everyone just tried it.

On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley <par...@cyberbroadband.net>
wrote:

> Wow, that works!
>
>
> Mark - Myakka Technologies wrote:
>
>> Ken,
>>
>> Showing my age here
>>
>> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>>
>>
>

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread CBB - Jay Fuller 

ascii

the entire ascii chart.

https://en.wikipedia.org/wiki/ASCII


  - Original Message - 
  From: Jay Weekley 
  To: af@afmug.com 
  Sent: Wednesday, September 07, 2016 4:07 PM
  Subject: Re: [AFMUG] call back when you fix your g and 9 keys


  Wow, that works!

  Mark - Myakka Technologies wrote:
  > Ken,
  >
  > Showing my age here
  >
  > Hold alt key down and on numkeypad 103 for g and 057 for 9.
  >

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Cameron Crum 
I know everyone just tried it.

On Wed, Sep 7, 2016 at 4:07 PM, Jay Weekley 
wrote:

> Wow, that works!
>
>
> Mark - Myakka Technologies wrote:
>
>> Ken,
>>
>> Showing my age here
>>
>> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>>
>>
>

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Jay Weekley 

Wow, that works!

Mark - Myakka Technologies wrote:

Ken,

Showing my age here

Hold alt key down and on numkeypad 103 for g and 057 for 9.

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Josh Reynolds 
I'm at a facility right now where they still use those and tapes...

On Sep 7, 2016 3:19 PM, "James Howard" <ja...@litewire.net> wrote:

> Yikes!  Do you know how to program with punch cards too?
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Mark - Myakka
> Technologies
> *Sent:* Wednesday, September 07, 2016 3:13 PM
> *To:* Ken Hohhof
> *Subject:* Re: [AFMUG] call back when you fix your g and 9 keys
>
>
>
> Ken,
>
> Showing my age here
>
> Hold alt key down and on numkeypad 103 for g and 057 for 9.
>
> --
> Best regards,
> Mark mailto:m...@mailmt.com <m...@mailmt.com>
>
> Myakka Technologies, Inc.
> www.MyakkaTech.com
>
> Proud Sponsor of the Myakka City Relay For Life
> http://www.RelayForLife.org/MyakkaCityFL
>
> Please Donate at Please Donate at http://www.myakkatech.com/RFL.html
> --
>
> Tuesday, September 6, 2016, 4:17:59 PM, you wrote:
>
> KH> Customer calls, I tell him it looks like someone may have
> KH> pressed the reset button on his Netgear router, and would he open
> KH> his web browser and type routerlogin.net for the web address.
> KH> �
> KH> He tries but says the "g" key isn't working on his computer.�
> KH> OK, try 192.168.1.1.� Nope, the "9" key isn't working.� OK, how
> KH> about your smartphone.� He says it isn't letting him open any apps.
> KH> �
> KH> OK, I'm sure someone is going to say there is some hotkey
> KH> workaround, but I threw up my hands and told him to call back when
> KH> he had a working computer.
> KH> �
> KH> Seems strange that "g" and "9" look similar.
>
>
>
>
>
>
> --
>
> *Total Control Panel*
>
> Login <https://asp.reflexion.net/login?domain=litewire.net>
>
> To: ja...@litewire.net
> <https://asp.reflexion.net/address-properties?aID=242260993=litewire.net>
>
> From: 0100015706484319-d72bfe0b-1a68-4e8a-8086-273997f12335-
> 000...@amazonses.com
>
> Remove
> <https://asp.reflexion.net/FooterAction?ver=3=1=16974301595=litewire.net>
> amazonses.com from my allow list
>
> *You received this message because the domain amazonses.com
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>
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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread James Howard 
Yikes!  Do you know how to program with punch cards too?

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Mark - Myakka Technologies
Sent: Wednesday, September 07, 2016 3:13 PM
To: Ken Hohhof
Subject: Re: [AFMUG] call back when you fix your g and 9 keys

Ken,

Showing my age here

Hold alt key down and on numkeypad 103 for g and 057 for 9.

--
Best regards,
Mark mailto:m...@mailmt.com

Myakka Technologies, Inc.
www.MyakkaTech.com<http://www.MyakkaTech.com>

Proud Sponsor of the Myakka City Relay For Life
http://www.RelayForLife.org/MyakkaCityFL

Please Donate at Please Donate at http://www.myakkatech.com/RFL.html
--

Tuesday, September 6, 2016, 4:17:59 PM, you wrote:

KH> Customer calls, I tell him it looks like someone may have
KH> pressed the reset button on his Netgear router, and would he open
KH> his web browser and type routerlogin.net for the web address.
KH> �
KH> He tries but says the "g" key isn't working on his computer.�
KH> OK, try 192.168.1.1.� Nope, the "9" key isn't working.� OK, how
KH> about your smartphone.� He says it isn't letting him open any apps.
KH> �
KH> OK, I'm sure someone is going to say there is some hotkey
KH> workaround, but I threw up my hands and told him to call back when
KH> he had a working computer.
KH> �
KH> Seems strange that "g" and "9" look similar.







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Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-07 Thread Mark - Myakka Technologies 
Ken,

Showing my age here

Hold alt key down and on numkeypad 103 for g and 057 for 9.

-- 
Best regards,
 Markmailto:m...@mailmt.com

Myakka Technologies, Inc.
www.MyakkaTech.com

Proud Sponsor of the Myakka City Relay For Life
http://www.RelayForLife.org/MyakkaCityFL

Please Donate at Please Donate at http://www.myakkatech.com/RFL.html
--

Tuesday, September 6, 2016, 4:17:59 PM, you wrote:

KH> Customer calls, I tell him it looks like someone may have
KH> pressed the reset button on his Netgear router, and would he open
KH> his web browser and type routerlogin.net for the web address.
KH> �
KH> He tries but says the "g" key isn't working on his computer.�
KH> OK, try 192.168.1.1.� Nope, the "9" key isn't working.� OK, how
KH> about your smartphone.� He says it isn't letting him open any apps.
KH> �
KH> OK, I'm sure someone is going to say there is some hotkey
KH> workaround, but I threw up my hands and told him to call back when
KH> he had a working computer.
KH> �
KH> Seems strange that "g" and "9" look similar.

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-06 Thread Jay Weekley 

I assume it's a laptop.  Maybe a USB keyboard?

Ken Hohhof wrote:
Customer calls, I tell him it looks like someone may have pressed the 
reset button on his Netgear router, and would he open his web browser 
and type routerlogin.net for the web address.
He tries but says the "g" key isn't working on his computer.  OK, try 
192.168.1.1.  Nope, the "9" key isn't working.  OK, how about your 
smartphone.  He says it isn't letting him open any apps.
OK, I'm sure someone is going to say there is some hotkey workaround, 
but I threw up my hands and told him to call back when he had a 
working computer.

Seems strange that "g" and "9" look similar.

Re: [AFMUG] call back when you fix your g and 9 keys

2016-09-06 Thread That One Guy /sarcasm 
haha, you could have given yourself a real headache by walking him through
using the onscreen keyboard

On Tue, Sep 6, 2016 at 3:17 PM, Ken Hohhof  wrote:

> Customer calls, I tell him it looks like someone may have pressed the
> reset button on his Netgear router, and would he open his web browser and
> type routerlogin.net for the web address.
>
> He tries but says the "g" key isn't working on his computer.  OK, try
> 192.168.1.1.  Nope, the "9" key isn't working.  OK, how about your
> smartphone.  He says it isn't letting him open any apps.
>
> OK, I'm sure someone is going to say there is some hotkey workaround, but
> I threw up my hands and told him to call back when he had a working
> computer.
>
> Seems strange that "g" and "9" look similar.
>



-- 
If you only see yourself as part of the team but you don't see your team as
part of yourself you have already failed as part of the team.

[AFMUG] call back when you fix your g and 9 keys

2016-09-06 Thread Ken Hohhof 
Customer calls, I tell him it looks like someone may have pressed the reset 
button on his Netgear router, and would he open his web browser and type 
routerlogin.net for the web address.

He tries but says the "g" key isn't working on his computer.  OK, try 
192.168.1.1.  Nope, the "9" key isn't working.  OK, how about your smartphone.  
He says it isn't letting him open any apps.

OK, I'm sure someone is going to say there is some hotkey workaround, but I 
threw up my hands and told him to call back when he had a working computer.

Seems strange that "g" and "9" look similar.