[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-05-10 Thread Paul
I think if this thread gets enough response and attention then someone from Google may notice. They've got to have people looking at these posts once in a while. Is there no official Bug list for Android Market? I did post a thread here :

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-05-04 Thread Paul
Here's a perfect example, just got this one today: will not download. It says its purchased but unsuccessful downloading. What do I do? (replace with the name of the app the user is trying to download). This has to get fixed. All user needs is some notification in Android Market to let

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-05-04 Thread Matt Kanninen
I would suggest you post a thread discussing the issue on Android Developers, as you have already done. There is also help and support for the market application itself, I don't have the link handy. You can't actually make Google do anything, but it wouldn't surprise me if this is the sort of

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-05-01 Thread Paul
Sort of my point. A successful authorization can take a while, but user has no clue. They think they've made a succesful purchase and the app should download immediately. There is no message to the user (at least not that I know of, but correct me if I'm wrong) indicating anything is wrong. So

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-04-28 Thread Flying Coder
Have the customers who contact you about it check their spam folder -- chances are they'll find Google's email there (at least that's been my experience). Cheers, Steve On Apr 26, 9:54 am, Streets Of Boston flyingdutc...@gmail.com wrote: You may experiencing a bug, since e-mails should be

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-04-28 Thread Paul
Well I'm really trying to address the LARGER issue here. Which is, how can this be done better by Google Checkout/Android Market? How about this: If credit card can't be authorized in 20 seconds, notify the user, right then and there, while they are in the Android Market, that there was an

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-04-28 Thread Streets Of Boston
Sometimes a *successful* authorization can take more than a day. 99% of them are immediate (at least when measured in minutes). A few of them take up to a few hours and occasionally some take up to a day. On Apr 28, 9:41 pm, Paul idi...@gmail.com wrote: Well I'm really trying to address the

[android-developers] Re: Lots of lost sales due to Credit Card authorization.

2010-04-26 Thread Streets Of Boston
You may experiencing a bug, since e-mails should be sent out to customers to update their incorrect payment details. At least it work sometimes, since i do see customers trying to update their payment info when authorization failed. You lost 120 sales... only 120... I lost wy more than that.