ARS 7.0.01
Solaris 9
Oracle 10gR2 (on another Solaris 9 server)
We cannot bring back arsystem server after UNIX admin have applied a
UNIX patch on the database server (Solaris 9). There is no error
message at arerror.log. ps only show arserverd and armonitor, no sign
of other process
I see... This is the command...
$PROCESS$ @@:Application-Query-Delete-Entry TMS:Flow
'RootRequestInstanceID' = $InstanceId$ AND 'ParentID' =
$InstanceId$ AND 'Sequence Mode' = Yes AND 'Status' = Pending
However, the active link runs fine on path 2, but with patch 4 the
server crash...
--
Jarl
Hi,
I encountered strange behavior of a box field.
New fields, created after creation of box, when located on a box field are
visible and clickable.
But when I try to move an existing filed onto newly created box, it
disapears beneth this field.
When I change display mode of the box to transarent
Eric,
Can you roll back the UNIX changes to try and start the system from a
known starting point?
Ron Fariss
AIG Global Services
Service Desk Automation
713-831-2365 (Office)
281-782-0979 (Mobile)
From: Action Request System discussion list(ARSList)
Hi Listers,
The fields SLA Resolution Status, SLA Breach Reason, SLA Breach Exception,
Closure Product Name, Closure Product Model/Version and Closure Manufacturer
are visible and scattered in the web view. These fields are not visible when we
open by using BMC Remedy User. (Home
Turn on sql and api logs and then start the ar server again...
--
Jarl
On 10/21/07, ZHANG, ERIC L [EMAIL PROTECTED] wrote:
**
ARS 7.0.01
Solaris 9
Oracle 10gR2 (on another Solaris 9 server)
We cannot bring back arsystem server after UNIX admin have applied a UNIX
patch on the
The field if getting placed in the background. You need to move the field to
the foreground or the box field to the background. This is done with buttons
on the menu bar after the fields are selected.
Dave
--
[EMAIL PROTECTED] (Wireless)
- Original Message -
Thats it, thanks.
2007/10/21, Shellman, David [EMAIL PROTECTED]:
The field if getting placed in the background. You need to move the
field to the foreground or the box field to the background. This is done
with buttons on the menu bar after the fields are selected.
Dave
I have a brand new NT 6.3 server that I just put into production on Saturday.
But my system is not sending or receiving emails.
The Email service is starting properly...no error messages. Any ideas?
NOTE: I have moved to a new office. My new phone number is: 503-574-3571.
Hi Christie
some basic things to check, I am not sure whether you have checked these or
not, your email does not say
1. can you open Outlook on the server and send and recieve a message with the
account you have set up?
2. check the email forms, especially the error form, this will
Did you...
1.) Check the AR System Email Configuration form and make sure an
outgoing mailbox is configured?
2.) If it's NT/MAPI - did you make sure the Exchange profile is set up?
3.) Also, did you make sure a default outgoing mailbox is specified?
From:
1. Yes, I was able to send and receive emails on this account on Friday on my
old ARS 5.2.1 server. Also, I did test this server last month to make sure it
could send emails. At that time I was getting some Java errors. I got Remedy
to tell me where to increase the memory java uses and it
1. Yes. The format matches my dev my old ARS 5.1.2 production server.
2. Yes. I even verified that the Profile name matches in the config
formand the services account information was keyed in correctly.
3. The messages in the Email Messages forms the Mailbox Name says the same
outbox as
Christie
can you create an entry in the email form and see if it goes out, or if it
generates an error.
thanks
shafqat
Pargeter, Christie [EMAIL PROTECTED] wrote:
** 1. Yes, I was able to send and receive emails on this account on
Friday on my old ARS 5.2.1 server. Also, I
Jarl,
We tried with api and sql logs on. API log shows only the following:
API TID: 01 RPC ID: 00 Queue: Admin
Client-RPC: 00USER:
/* Sun Oct 21
2007 12:16:53.4127 */API Trace Log -- ON
The following is the sql log. I am not sure what to look at from these
There are 132 emails waiting to go out 1 to come in. I am not seeing
anything in the Email Error Form or the Email stderr.log file.
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Shafqat Ayaz
Sent: Sunday, October
I remember at the Rug it was discussed at 56bit standard up to premium and
performance - they are up to 2048 bit if you wish.
512 for 7.X and above..
Not 100% But I seem to remember that.. could be wrong..
Maybe the Remedy Rep can Chime in...
On 10/20/07, Carey Matthew Black [EMAIL PROTECTED]
Try doing a tnsping to the Database SID from the app server.
Also, once you start AR Server with ./arsystem start, the two
processes arserverd and armonitor are started. arserverd caches the
definitions from the db - so you would see steady memory increase for
the arserverd process. at around
After about 40 mins I am getting an java.lang.OutOfMemoryError in my strerr.log
file. I did increase the amount of java dedicated to my email engine...from
128 to 256. This just seems to have delayed the message...was coming every 20
mins...now 40 mins.
From:
Christie
check the email account and the permissions again. this surely means that the
ARS server is not contacting the email server. check whether the entries in the
config form are properly configured and the passwords are there. But then this
should have created errors in the error form,
Nothing wrong with the syntax. It looks like an issue with the patch.
Joe D'Souza
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jarl Grøneng
Sent: Sunday, October 21, 2007 2:41 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Hi there all,
I would like to copy a production Remedy 7.0.1 database and use that for
some testing. I have done the following:
Steps so far
1) Create a production server and enter some data, this solution has 1 x
Mid-Tier server (7.1), 1 x ARS Server and 1 x ARS database
2) Create a testing
Copy of Production Database for TestingTim,
I'm assuming you do have a separate license for your test server and are
aware that licenses for the Remedy server are based on the hostid (MAC
address) of the server, so moving a server from one physical machine to
another does not ensure that the
Timothy
licenses are per server, so it is correct, your test server is not licensed.
talk to your sales rep and they should be able to suggest ways for you if you
need full license. You can do almost everything with the demo license apart
from creating more than 2k records per form.
We added -t parameter to arserverd in the armonitor.conf file and got
arsystem startup log file. By looking at the log file, we found out
that arserverd took about one hour to get some data dictionary tables
such as field_dispprop. It eventually completed startup process but
took about ONE hour
Is the email service running as a domain user with permission to the
mailbox?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: Sunday, October 21, 2007 1:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - Cannot Get Emails to Send
What are you using for your email transport? Outlook? SMTP?
Thanks,
Andrew Baxter
Manager, Information Technology
From: Jason Miller
Sent: Sun 10/21/2007 9:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent - Cannot Get Emails to Send / Receive
**
Is the email service running as a domain
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