We finally have our system built and are starting to think about
permissions
for the users. Is there a central place where the possible permissions
are
listed or described? I've tried to scan the manuals but didn't find
anything
like that...but maybe I wasn't looking in the right placebut
Another possibility. On Submit and Modify use the LENGTH() function to see how
long the text is, and if it is 254 send an error message.
Dwayne Martin
James Madison University
Original message
Date: Thu, 14 Aug 2008 20:26:32 -0700
From: Rick Cook [EMAIL PROTECTED]
Subject: Re: I am
We just started playing with WUT (Windows User Tool) 7.1p3 and found that it
behaves differently from 6.3 WUT in that it restricts the number of
characters that can be entered into a field based on the actual field size
(database Size). So if you have a field defined as 50 and try and paste (or
Is this an in house developed system or an ITSM implementation?
--
Chris Danaceau
This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.
Right out of the box ITSMno changes at allbrand spankin' new..
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.
**
Is
Frank,
When you type character by character I think the UT always limited the
total length to the size of the field. (I just tested a v6.3 patch 3
UT and it limited the number of characters I can type into a field to
16. However, I can paste more than 16 into the field and copy it back
out again
In the ITSM Config Guide look at chapter 5 permissions and roles.
Within the application: From the home page click Application
Administration Console, then select the Custom Configuration tab.
Select Foundation, People, People. On any Person Record click the
Login/Access Details tab, then
I stand corrected :)
Pasting is not limited in 6.3p3 but it is in 7.1p3.
Thank you
On Fri, Aug 15, 2008 at 9:30 AM, Carey Matthew Black [EMAIL PROTECTED]wrote:
Frank,
When you type character by character I think the UT always limited the
total length to the size of the field. (I just
Outstanding! Thank you - that's exactly it. I must have totally missed
that.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris
Sent: Friday, August 15, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions question.
**
BMC also has a handy tool that calculates the permissions for you based on
the type of work your users will need to do ... maybe someone on the list
knows where it is available for download? (I don't remember where I got it
at... maybe a training class?)
Barb Wagner
IBM Global Services
If someone could point me to where it might be downloaded that would be
greatly appreciated!
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Barb Wagner
Sent: Friday, August 15, 2008 9:51 AM
To: arslist@ARSLIST.ORG
Subject: Re: Permissions
Hi all,
After a lot of issues trying to add language packs to
existing ARS 7.1 p2 install, we're starting from
scratch and doing a new install (Solaris , Oracle) to
included most of the language packs available in ARS.
If anybody has gone through this process and can share
any lessons learned,
Your fundamental decision will be whether to go single-tenancy or
multi-tenancy in the application, since that affects all of the
company-level permissions (not roles) on tickets and work logs. It is
made more complicated by the fact that the multi-tenancy implemented in
ITSM 7 is only half-baked,
Yes - we have the identical environment and the same problem. I'm sure
the answer is to upgrade to some more current patch and I believe we are
in the process of that, but for now this is the exact (mis)behavior I
have seen for a long time.
:-)
Candace DeCou
DOI Remedy Systems Analyst
The two env vars that matter on the remedy server are:
LC_ALL=en_US.UTF-8
LANG=en_US.UTF-8
On the oracle side, we use the AL32UTF8 as the character set with all
the NLS stuff set up as America.American.
Axton Grams
On Fri, Aug 15, 2008 at 10:30 AM, Rabi Tripathi [EMAIL PROTECTED] wrote:
Hi
Thanks Axon. I will keep these in mind. We'll be using
the same settings.
There is some confusion about the following oracle
setting:
NLS_LENGTH_SEMANTICS
For unicode (oracle) databases, 7.0.1 install guide
says it should be set to CHAR, 7.1 install guide says
it should be set to BYTE.
I'm
Great material Misi. Thanks.
--- Misi Mladoniczky [EMAIL PROTECTED] wrote:
Hi,
Users with Read or Floating Read can modify records
where their name
appear in the submitter-field.
This is not neccessarily records created by the user
in question. When a
record is created, anything can be
I second that vote...
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 11:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Arslist Awards, in peril of cancellation
**
MVP!
I vote for Dr.
Gordon,
You can't send your nominations to the list...they must be sent to Daniel at
the email address he specified in the directions
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008
Our is set to BYTE. These parameters can be configured at the oracle
instance level in either the spfile or init.ora, depending on your
configuration, if you need them to stick. I will say hi :)
Axton Grams
On Fri, Aug 15, 2008 at 11:03 AM, Rabi Tripathi [EMAIL PROTECTED] wrote:
Thanks Axon.
Rules?
Chris is long overdue. Since Dan was thinking of cancelling the
awards, I thought it was appropriate to broadcast. I will forward
directly to Dan, but this should start a rout for Chris.
Gordon M. Frank
Remedy Skilled Professional
ITIL V3 Certified
Lockheed Martin
UNCLASSIFIED
Misi,
Thank you for the detailed license explanation.
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-601-0789
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
This one was a proverbial hum-dinger to fix. It's an interesting
problem though so I'll go back through it.
Server: ARS 7.1 on Solaris with Incident Management 7.03, SLM 7.1,
normal ancillary apps such as AE, EE, MT, etc
4 MT servers on Solaris with Websphere/IBM HTTP server
The original
I won't argue that he's a great asset to the list, I just didn't want your
nomination for him not to count. :)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank, Gordon M. (CMS/CTR)
Sent: Friday, August 15, 2008 9:19 AM
To:
***
MVP
I vote for Dr. Christopher Strauss.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
From: Frank, Gordon M. (CMS/CTR) [EMAIL PROTECTED]
Date: Friday, August 15, 2008 11:08 am
Subject: Re: Arslist Awards, in peril of cancellation
To:
William, thanks for sharing this - it will probably help others at some
time.
Re: Lesson Three. Could you elaborate on the apps helping you by
changing the DB CLOB settings? This is disturbing.
Rick
On Fri, Aug 15, 2008 at 8:28 AM, William Rentfrow
[EMAIL PROTECTED] wrote:
** This one was
Ummm. We are in the nomination process which need to be sent to Dan.
Later Dan will supply a list of categories and nominees for the official voting.
Dave
-
[EMAIL PROTECTED]
(Wireless)
- Original Message -
From: Action Request System discussion list(ARSList)
Make sure you follow Dan's instructions on how to submit Christopher.
Susan
On Fri, Aug 15, 2008 at 10:33 AM, Audrey H Franklin [EMAIL PROTECTED]
wrote:
***
MVP
I vote for Dr. Christopher Strauss.
Audrey Franklin
New York University
[EMAIL PROTECTED]
- Original Message -
Ok folks, Dan is not able to check email regularly at the moment, but
the voting has not yet started; it is still in the nomination phase.
If you want to nominate someone, you should send it to Dan Bloom
directly at [EMAIL PROTECTED]; he will ignore posts to the
list as far as voting and
Hi Listners,
Need to discuss what all tools, application can be used for Auto creation of
Ticket in Remedy system 6.3 via web
thanks
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
All I can say for sure is this - we are under fairly strict change
control. We know we added the Oracle-Clob-Storage-In-Row=T option
after we built the server and did the other steps. This was before
installing the applications.
And we know no one manually changed the ar.conf fileand the
Greetings,
About 100 tickets have been created with blank/null reported dates.
This is causing issues with reporting. Most of the tickets were
associated with a single user. I have removed and re-created his
account, and the error appears to be resolved. However, I need to
know if there is a
Thanks a lot William. We already had that setup in
previous installation, but didn't know that app
install would overwrite it.
Good catch.
--- William Rentfrow [EMAIL PROTECTED]
wrote:
I'd like to add that if your Oracle server is
separate from your AR
server you absolutely need to change
Actually - please post your results after installing - I'd like to
confirm what experienced. The only way to do it here though would be to
re-install and I'd rather chew off my own leg that do that.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
All,
I'm looking to give a user access to the CMDB console and after looking at
the permissions of that form, its say CMDB Console Admin and CMDB Console
User, but when I goto CTM People or the User form I don't see those
permissions groups. Am I missing something? Also we don't have Asset Mgt
M.B.
I am sure there is a way to fix these records. And I would guess that
one way would be to do something like this:
1) Export three columns of data from the effected records to an ARX or CSV file.
Field 1 (maybe called 'Request ID', 'Entry ID', 'Call ID' or some
other name)
'reported
There are additional Groups listed when you go to the User form that will
provide this capability. Not all groups are listed on the People form.
-Original Message-
From: versicle [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Fri, 15 Aug 2008 2:07 pm
Subject: CMDB Console
All,
I'm
This might be completely simple and I just can't think of how at the moment,
but how do I have a table field that returns only unique rows?
For the record, a tree view won't work because I also need to be able to
select more than one row.
TIA,
Brian Goralczyk
Create a DB view that does a distinct on your qualification, build a view
form on that DB view, then put a table on the view formthat's the only
way I can think of off the top of my head...
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi Mike
Open the Roles form and search for the CMDB Console User role. See what
permission group is mapped to that Role for Production state - this is the
permission group that you need to add your users to.
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
Hello All,
ARS 7.1 Patch 002
Windows
We are rolling out our CMDB and aren't going to use all of the available
classes, so I want to
modify the CMDB Class Menu Items so that we don't see all menu choices when
searching for a CI.
I thought this would be a relatively easy task - navigate to the
Hello All,
ARS 7.1 Patch 002
Windows
Our CI Viewer has been having serious problems of late.
So, on recommendation, I reinstalled the CIViewer.exe. last night.
Now, as admin, it works perfectly, but... If I log on as any other user
without
admin permissions - the CI Viewer does nothing - Record
I think you might be talking about the flag in the SHR:SchemaNames. Query that
form and set the field Has Asset UI to No on whatever classes you want to
remove from the menu.
Date: Fri, 15 Aug 2008 15:20:58 -0400From: [EMAIL PROTECTED]: CI Classes Menu
ModificationTo: [EMAIL PROTECTED]
I seem to remember this being MidTier patch relatedand it had to do with
the fact that CI Viewer logs onto the MidTier to retrieve the report, and
non-admins aren't able to log on using two different 'computers' at
onceif you turn on server side logging User you may find that the
attempt
Thanks so much Kevin - that was the trick!
On 8/15/08, Kevin Shaffer [EMAIL PROTECTED] wrote:
** I think you might be talking about the flag in the SHR:SchemaNames.
Query that form and set the field Has Asset UI to No on whatever classes you
want to remove from the menu.
It's a typo in 7.0 - you should be using BYTE.
Mark
From: Action Request System discussion list(ARSList) on behalf of Rabi Tripathi
Sent: Fri 15/08/2008 16:03
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.1 install on Oracle with language packs and unicode: any
Can you clarify step one? I am exporting the following from
HPD:Helpdesk to an ARX file.
1 Incident ID
2 Reported Date
3 Submit Date
I open the import tool, and load the form and data. I click 'Add
all'. From here I would think I would have to change the mappings so
that Reported Date =
Just for popularizing people who post job advertisements, may I suggest a
category for recruiters who post ads here regularly that consultants had a
pleasant experience with.. Meaning the job/project/engagement and its benefits
met a consultants expectations.. This would help us consultants and
Sucheta,
Not sure I understand your question/request. Are you asking about
integration using the web that creates tickets OR are you asking about the
ability to generate tickets automatically within Remedy based on certain
events?
--
Shyam
- Original Message -
From: sucheta lakhe
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