Leah
I would definitely be interested
--- On Fri, 1/16/09, Leah George lgeo...@everesttech.com wrote:
From: Leah George lgeo...@everesttech.com
Subject: Remote work avaialble
To: arslist@ARSLIST.ORG
Date: Friday, January 16, 2009, 1:42 AM
Hi all,
Is anyone interested in remote work for my
Hi Folks ... !
Thats a bit off topic ... however, Im living in Germany and have been to
the army compound
in Stuttgart Germany for new year celebration (husband of my wife's sister
is stationed there).
Somehow we talked about work too, and the folks at the army there actually
use Remedy (and
We are also interested. More details about the assignment would be welcome.
Kaïs
kais.albas...@arsmarts.com
Want to better manage and understand your ARS applications?
Check our website at www.arsmarts.com for the new ARS companion product.
Leah George wrote:
Hi all,
Is anyone interested
I can't speak for their specific base, but what's most likely going on is their
parent command has its own Remedy admin team in-house. That's the way the
commands I've worked under have run things. Depending on how integrated the
Army Remedy effort is, it could be located anywhere in the
Hello,
we are using the plugin ARDDBC File System and upgraded from ARS 6.3
to ARS 7.1 .
I do not find any compiled version of the plugin for Windows.
Does anybody use the plugin on the windows platform and already
recompiled it?
Here the link to the BMCDN:
Is anyone using the CMDB (2.1 patch 004) and Asset application (7.0.3 patch
008) to account for virtual servers? Does anyone have a white paper with some
best practices that I could steal? There seems to be classes that are related
to Virtual servers (System--Virtual System for example) but how
Vladimiro,
I have not reviewed that plugin specifically, but...
In v7.1 there is a new Java based plugin server. So if you can write
some Java you likely could implement your own version of this tool
from scratch.
I actually had this exact problem (was implemented in v6.3 but not in
v7.1) with
A support engineer from BMC just told me that Remedy 7.5 is being
released today...is that true?
-Tricia
This e-mail, including any attachments, is a confidential business
communication, and may contain information that is confidential, proprietary
and/or privileged. This e-mail is
I have heard the same.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 9:35 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.5?
A support engineer from BMC just told me
Where did you get the news from?
I see nothing on BMCDN.
LJ Longwing wrote:
I have heard the same.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Oliva Millonig, Patricia
Sent: Friday, January 16, 2009 9:35 AM
To:
I was just on their website and it is not out there yet.
Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
kevin.beg...@lmco.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
During the final call for the open beta it was announced that ARS 7.5 would be
released today. More than likely it will be tonight as I am sure that BMC
doesn't want/need everyone downloading at the same time during business hours.
We were told during the call that there would be an
Im most curious about the new Admin client, Eclipse based !
Scott Parrish sparr...@itprophets.com
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
16.01.2009 17:45
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: ARS 7.5?
During
A little bird told me earlier this week it should be out soon but I
was led to believe that might be measured in weeks.
It definitely is not on the EPD or the FTP site at this point in time.
William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
701-306-6157 C
I wonder how different it is from the very initial release they gave away a
year ago called the Dev Studio. I liked the fact that it was much faster as
it didn't do a million searches when opening any workflow objects and did a
search only when needed. I thought that was cool and was great
ARS 7.5 has just been released!!
It is in the Supportweb Downloads, and the name of the download is
BMC Remedy AR System Server
Gordon M. Frank
Lockheed Martin
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On
Has anyone seen anything about when the 7.5 classes will be available? Can
you help with that David?
Drew
Tulsa OK
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processing outgoing e-mail ...
Checking connection to server: prod-arsystem ...
loaded libraryApplication has started Version: 7.0.01 Patch 006 200712062121
Using JRE: 1.4.2
Successfully connected.
MessageType: 0
If you install the help files for CMDB, they include detailed information on
the data model, including the purpose of each class and attribute. This is
very helpful when trying to map CI types to existing classes.
Regards,
Chuck Baldi
On Fri, Jan 16, 2009 at 11:02 AM, SCOTT PHILBEN
AR System 7.5.00 classes are being developed and will be introduced as
they become available. My understanding is that the initial class would
be a What's New and available beginning some time in February. Admin
certifications and Developer oriented courses would come later in the
year.
Would that 'what's new' class update 7.x RAC/RSP to 7.5?
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 classes
**
AR System 7.5.00
And if you go into the ITSM applications you will find 7.5 there as well.
:-)
7.5.00 BMC Remedy Asset Management Application 16-Jan-2009 16-Jan-2009
16-Jan-2009
Tony Worthington
Sr. Technical Analyst
Kohl's Department Stores
N56 W17000 Ridgewood Drive
Menomonee Falls, WI 53051
Great, now I'm unsupported :(
Gary
ARS 6.3
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Friday, January 16, 2009 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
And if you go into the ITSM
Me too.
David M Clark
Remedy Programmer/Analyst
Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
gary.opela@tinker.af.mil 1/16/2009 1:40 PM
Great, now I'm unsupported :(
Gary
ARS 6.3
-Original Message-
From: Action Request System discussion list(ARSList)
I know everyone is excited about 7.5, but you'll forgive me if I don't run
right out and upgrade my production system to 7.5 just yet.
I am, however, seriously considering taking it from 7.1.00 Patch 002 to Patch
006. I have only had Patch 006 running for a week on development, with no
you knew it would happen:|
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, January 16, 2009 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
Great, now I'm
Yes, AR System 7.5.00 just reached what we call Web GA. The physical
GA (i.e. where printed manuals and DVD packaging will be available) will
occur later this month - hopefully no later than the 30th.
Because of internal processes, different deliverables of the release
come out at different
Gary,
you might be unsupported on both ends..
ars 6.3 is now unsupported,
ars 7.5 is based on open source -- and thus the Gov will not allow you to
use it as well.
(this might end up getting changed -- but for now)
On Fri, Jan 16, 2009 at 2:40 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH
I don't recall exactly...but would this be the first time in Remedy history
where all of the supported versions had the same major revision number?
7.01
7.1
7.5
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David.M
I just won't tell them :)
Gary
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Friday, January 16, 2009 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
**
Gary,
you might be unsupported on both
I'm running ITSM 7.0 patch 7 with the task module/patch for incident (9002)
installed. I am trying to make a fix to the active link
INT:HPDTMS:INC:CreateNewTaskOpenTAS because it is not setting the assignee
groups (which is a problem for me because we are multi-tenant). The problem is
this,
ars 7.5 is based on open source -- and thus the Gov will not allow you
to use it as well.
That's a confusing statement, since previous versions of AR System have
included open source technology as well, yet the Gov (and I assume you
mean US Government) continues to use it. AR System 7.5.00 has
I've worked on 6 different implementations of Remedy products within the
Federal government. The only things that were ever banned were third
party connectors that had no specific warranty, testing, etc, behind
them.
From: Action Request System discussion
David -
Has BMC released an end-of-life/end of support statement for 6.3? Is
this official?
(this has absolutely nothing to do with the fact that I got up at 5:30
AM last Sunday to upgrade a server to 6.3 :)
From: Action Request System discussion
I'm sure David will respond as well...but it's a well known statement that
support is Current - 2...with 7.5 being in GA at this point -2 would be
7.01...so I believe that you are at this point no longer on a supported
version.
_
From: Action Request System discussion list(ARSList)
Perfect timing! If it makes you feel any better I know some running version
5.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of William Rentfrow
Sent: Friday, January 16, 2009 3:07 PM
To: arslist@ARSLIST.ORG
Subject:
6.3 support falls under the standard support policy posted here:
http://www.bmc.com/info_center_support/overview/0,,19097_4736154_4073759
6,00.html
With the release of AR System 7.5.00, AR System 6.3.00 is now a C-3
release.
AR System 7.5.00: Current (C)
AR System 7.1.00: C-1
AR System
Great response,
will read up on this. However the issue is not the opensource software
included inside the released application (via cots).
The issue from what I understand is the Eclipse, it is not allowed because
it is opensource software. So it Remedy Packaged it into their software and
I think I still have a 4.5 sitting around somewhere that hasn't been retired
yet :)
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
Sent: Friday, January 16, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5?
**
Patrick,
Were you thinking of the Eclipse based Admin client?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, January 16, 2009 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Open Source in AR System (was: RE: ARS 7.5?)
While the Developer Studio is based on Eclipse, it is presented and
distributed as a BMC application and thus fully supported by BMC. The
customer does not have access to the open source for Developer Studio
itself. In addition, the customer does not install Eclipse and then a
BMC provided
Page 15
BMC Remedy Developer Studio..
Java based eclipse platform..
Yepper.. that is the trouble maker.. I would love it hear that is ok.. in
the env..
Have not seen it ever on an approved software list..
On Fri, Jan 16, 2009 at 3:26 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
**
of the BMC Remedy Action System 7.5 -- install manual 95379.pdf
On Fri, Jan 16, 2009 at 3:42 PM, patrick zandi remedy...@gmail.com wrote:
Page 15
BMC Remedy Developer Studio..
Java based eclipse platform..
Yepper.. that is the trouble maker.. I would love it hear that is ok.. in
the
That sounds wonderful.. much better approach..
Sounds very hopeful to me now... Thanks... Alot
On Fri, Jan 16, 2009 at 3:38 PM, Easter, David david_eas...@bmc.com wrote:
** While the Developer Studio is based on Eclipse, it is presented and
distributed as a BMC application and thus fully
And look.. I also see under the BMC Remedy Service Desk Application
product
... drum roll.
BMC Remedy Service Desk Application 7.5.00
So it looks like they released the the new AR Server and the new ITSM
7.5 at the same time. :)
Now we are really behind... :)
--
Carey Matthew Black
David,
QQ: according to the docs, I can have an admintool on unix now because it is
now Heterogeneous
Page 16 - install doc -- Minimum requirements.. Very Very Nice...
what a great new year's present..
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UNSUBSCRIBE or
The Developer Studio is not supported on non-Windows platforms in AR
System 7.5.00. While it has the potential in the future to be run on
non-Windows environments, such usage would not be supported in AR System
7.5.00.
This is documented on page 15. You may have skimmed by that sentence:
BMC
Thanks.. I missed those two big letters unix A R system server.
On Fri, Jan 16, 2009 at 4:02 PM, Easter, David david_eas...@bmc.com wrote:
** The Developer Studio is not supported on non-Windows platforms in AR
System 7.5.00. While it has the potential in the future to be run on
My understanding is that the release today of ITSM 7.5 is an English-only
release; you may want to wait for the full internationalized version, ITSM
7.5.1, which will be released later. You can contact your sales rep for more
details.
* Note this is not an official BMC statement and not
Hi All,
Now that 7.5 is in GA do NDAs expire and can beta testers talk about what
their experiences have been with 7.5? The big question, how do you like
it? I just read what's new and it looks like there are some exciting new
features besides the new IDE. And what about the IDE? What are
Have you tried wiping out (physically deleting) the local cache for the user
tool? If you're using the standard configuration, it would be under
C:\Documents and Settings\All Users\Application Data\AR System\home. Simply
delete all the subfolders in the home folder and then restart your User
7 uses Java -- Java is open source -- you are screwed.
The logic of (if opensource - do not use it) -- does not make logical
sense.
For example.
I write software X -- I sell it to you - closed source.
Next week - I decide to open it --- it is now opensource -- do you
have to throw it
Has anybody played with the pure Java API?
Have you tried to connect/interact with previous server versions 7.1,
7.0, 6.3, 6.0
A pure Java -- for all the server versions -- would be oh so nice.
-John
--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
John, that was good.. I laughed out loud here.
But you're right on track: government is dang skittish when it comes to open
source products. There seems to be this mindset that, so long as they buy
their products from a 'company' per se, that the world will turn, classical
music will play and
Speaking of development, and open source and the like in the previous
threads - whatever happen to the idea of a developer-only kit?
The idea has been around for years, and several people have asked, but I
don't recall ever seeing a formal answer. If there was, please point me to
the post.
Still working on something. Stay tuned.
Can't get into details at this time, so don't even ask... but it's still
a need we're aware of and trying to find a solution that works for the
community and BMC.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
Outstanding.
Fri Jan 16 2009 07:09:25 PM CST from Easter, David david_eas...@bmc.com to
arslist@ARSLIST.ORG [Reply] [ReplyQuoted] [ReplyAll] [Forward]
[Headers][Print]
Subject: Re: Development Kits?
Still working on something. Stay tuned.
Can't get into details at this time, so don't even
Back when I was managing a Remedy system - we had this issue and lots
of others.
(all were solvable)
The best thing we did was switch systems monthly -- meaning every
month we would switch the prod box -- from boxa to boxb.
Eventually we had it down quite well. It uncovered lots of
I've had success with vcs on solaris working around these types of issues.
Axton Grams
On Fri, Jan 16, 2009 at 9:57 PM, John john.sundb...@kineticdata.com wrote:
**
Back when I was managing a Remedy system - we had this issue and lots of
others.
(all were solvable)
The best thing we did
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