Hi Rod,
So did you copy all the files from the \bin folder or just the
reportadd.exe file? Even if I get this problem fixed I still have never
been able to print a report. This reportadd.exe problem just came up
when I updated the report file I was trying to load. I have never been
able to get
Since we all love Remedy and we know that the cause of the headache is the ITSM
suite, I decided to create another song. This one would be a pitch from a BMC
rep trying to sell BSM to the VP of Information Systems. Just imagine about
five BMC sales reps in board room suddenly breaking out into
I'm running SLM 7.1 on ARS 7.0.03 on Red Hat Linux and have been getting MALLOC
errors that are crashing my server. It's relatively random, sometimes it's
when server targets switch statuses, sometimes it's building service targets,
but it always seems to be related to something I did in SLM
I'm laughing out loud just picturing my sales rep(s) breaking into song
and dance. Although I can't imagine them doing the hand gestures to I T
S M like they would with Y M C A :-) Thanks for the morning laugh!
~~
Terri
From: Action Request
Has anyone encountered any issues upgrading to Active Directory 2008 and
Windows Server 2008 as related to Remedy (with LDAP authentication activated)?
ARS 7.0.1 p007, SQL2K5
Dave Drake - Remedy Administrator - Cerner Corporation - CernerWorks -
816-201-1823 - dave.dr...@cerner.com -
J Very good
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ortega, Jesus
Sent: 27 February 2009 13:37
To: arslist@ARSLIST.ORG
Subject: Friday Humor - ITSM song
**
Since we all love Remedy and we know that the cause of the headache is the
Ok I was just told that we will be migrating from Business Objects to
Microsoft reporting Services later this year. I am going to use our old
Crystal 10 server for now which works OK. Is anyone using Reporting
Service with Remedy? Will it work?
Thanks,
Brian
We looked at it and there are potential issues. SSRS uses foreign keys and
such to build the relationships for the equivalent of the Universe on BOXI.
Since Remedy doesn't create foreign keys, it won't know what tables are
related. You can still use it, but it's not as simple as BMC
Hi,
Is anyone working on ARS 7.1 out of box remedy Helpdesk module?
Can someone give some overview of the database structure how are
company,site,contact,assets are related? What are the key form names like
there is no SHR:People now it is CTM:People What are CTM,CFG,CMDB, CTR, CAI?
I worked on
Get yourself a copy of the document BMC Remedy IT Service Management 7.0
Architecture from the BMC Support site. It contains ERDs for each of the
applications and subsystems.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://www.bmc.com/supportu/documents/57/43/65743/65743.pdf
Regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: 27 February 2009 16:02
To: arslist@ARSLIST.ORG
Subject: Re: Helpdesk 7.1
**
Get yourself a copy of
Background: We're being tasked to engineer the Remedy solution for our
fail-over site. However, the definition of that fail-over site keeps
changing from a cold COOP site, to a High Availability sort of follow
the sun site. With our current configuration, I believe that we can do a
cold COOP site
Steve,
You will need to get them nailed down regarding what they want before you
can engineer a solution, but having worked government for a short while,
that's like nailing jello to the wall.
That being said, here are a few thoughts for you regarding various
solutions.
- If you intend to have
Morning list. I'm working on importing about 250 people records using the
ITSM 7.0.03 data load utility, and I am encountering a timeout error every
time I try to promote the validated data. Once I click Promote, I get 4
records in DLD:ThreadManager and one DLD_OUT_CREATE record in CAI Events
with
Before taking an approach like this, keep in mind that there are potential
problems with this or other approaches using field 112. First, ITSM already
uses this field to control access to records. By default, it will create a
permission group for every company and every support group
I'm not sure if this is related to your problem or not, but we had Data Load
jobs get stuck In Progress and had to be killed to clear. The problem
turned out to be that the admin user we were running the job with (e.g.,
Demo) did not have the proper ITSM config/admin foundation priviliges to
Hi Shyam,
Yes, I am thinking of more towards multidimensional matrix. And
possibly independent of any particualr app, like a separate module.
So user can specify the form, filtering condition could be any
combination of fields and values...to get notified, more data driven.
Will contact you once
I hear a variation on this a few years ago...
Contractor's creed:
If you can not
Blind them with Brilliance,
Dazzle them with Diligence,
Baffle them with BS, then
Bury them in Binders!
Thorin
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Thanks for the response Chuck. I have been running the process as myself,
and I should have the necessary permissions. I tried running it as appadmin
and had the same result. We also haven't customized our People form, yet
anyway.
Andy Lauber
Software Engineer II
Midland Loan Services
We did something similar to this for the Kinetic Request and Kinetic
Survey applications when I was at Kinetic Data. It lets any
authorized user via a Remedy User interface create message templates
on their own. The emails were typically to fill out a survey or
respond to a service
Just a shot in dark, have you turn development cache switch?
Thanks,
Mark
Mark Lev
Sr. Systems Consultant
703-672-4390
732-859-5827 (cell)
mark@rightstarsystems.com
---
RightStar Systems, Inc.
100 East Street SE, Suite 202
Vienna, VA
ARServer is crashing. Try upgrading to the latest patch level of 7.0.1. If
that doesn't fix the problem, open a support ticket with BMC. ARServer
shouldn't crash regardless of what you throw at it; it's a defect in
arserver.
Axton Grams
The opinions, statements, and/or suggested courses of
Listers,
How do you check through workflow if a Database Link to an external
database is available ?
Thanks,
John Kovalcik
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Platinum
Hi List,
I'm trying to migrate some forms from our development to our stage environment
and am getting odd errors that don't make sense to me. I get several errors
like this:
Migration Error: 3700: Unable to create field 536880919
AR System Error: 382: The value(s) for this entry violate a
Remedy User Tool version 7.1 and Vista.
How to get .artask files to work? They currently do not do anything.
Thanks,
Gary Opela, Jr.
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Platinum
Correction: the second field listed below is a table field. Again, however, I
haven't changed anything from the default except the name and adding a column
to the table.
Thanks,
Lyle
From: Lyle Taylor
Sent: Friday, February 27, 2009 1:09 PM
To: arslist@ARSLIST.ORG
Subject: Errors migrating
Install Windows 7 :D
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72
CS/SCBAH
Sent: Friday, February 27, 2009 3:08 PM
Currently, Asset Management has several fields that is being audited in a
log. how we can audit when a CI relationship has changed (whether a CI has
been related, or unrelated i.e. detached from another CI).
Thank you
Ranjith
All,
I just wanted some feedback and opinions from some of you 'seasoned
veterans' and your implementation of SRM. Good? Bad? Ugly?
Any info you can/want to share is great. Thanks.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Informatics-Infrastructure
Office:
Lyle,
Migrator has issues. Always has.
You didn't specify what version of the AR System you are running, but if you're
on anything less than 7.5 start by downloading and installing the latest patch
of BMC Remedy Migrator. (7.1.00 Patch 006 as of 02/11 when I had to do it.)
If the
Hi David,
Sorry, was trying to be quick and forgot to include the extra info. We're on
7.1 patch 005. Patch 006 only resolves issues with the Thai language, which we
are not using. However, I also get the error when simply importing a def file,
so I'm not sure the issue is actually related
I tried posting this twice to the bulletin board but it didn't show up. Anyway,
here goes..ok, and now it doesn't like my email address. Trying for a
FOURTH time.
We are upgrading to version 7 right now and are having some permissions
troubles. What we need is for several different schools
All,
We have been able to implement SSO bearing one small issue. When we logout of
Remedy the SSO Session is still active.The users are able to log back in by
just tying in the URL or clicking the Return to Home Page option on the
Logout.jsp without any authentication. If nothing works I am
Matthew,
I'm confused. It seems like SSO is working if they can log back in just
by typing the URL or clicking Return to Home Page.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
Lyle,
It looks like you have some data dictionary corruption related to that form,
the reason it works when you delete and re-create is that it's assigned a
new form index and everything goes in as new instead of an update. You may
see if you can restore the DB from prod into your stage server,
I'd like to see if I'm understanding something correctly. Are there 70,000
people in each of the companies, because you've added the same 70,000 people to
each company, or does each company have a separate set of 70,000 people
unrelated to the people in any of the other companies?
Lyle
From:
What database you are working with would be helpful.
In Oracle I create a function to select a value thru the database link. I just
make sure the function has the Exception clause in it.
CREATE OR REPLACE FUNCTION Test_dbLink_ARS2 RETURN Number IS
Result Number(15);
BEGIN
select
Michael,
You should not need to go through those hoops. It sounds like the
Multitenancy configuration in ITSM 7 will work for you. You create multiple
companies as you say, but no need for multiple People forms. Each person
record belongs to a single company (whichever), then you grant explicit
No - they're the same 70,000 people. Since the requester company ID goes into
field 112 we currently need to put all of the requesters into each company.
Otherwise anyone could see any ticket.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lyle
I understand all of this, but each person must be available for each company.
There are only two ways to do this; either have one people database where each
company pulls from or load the entire people database into each company. If we
use one people database then everyone needs access to that
OK. Take a good luck at Chuck's reply. He has it right. There is no need for
you to have everyone in each company or to fiddle with the permissions in this
way. Multitenancy does this for you if you get the people records set up
correctly. Just add the people once to the most appropriate
hehehe...sorry if I'm wrong about thisbut isn't the point behind SSO so
they don't hafta log in...which means when they click that link returning
them to the login screen...they shouldn't NEED to log in and they should be
just taken directly back into the application. I'm thinking that it's
What do you mean that each person must be available for each company?
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Michael S. Davis
Sent: Friday, February 27, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7 Permissions Model
**
I
I mean that we have 70,000 people in the database and each one of them must be
available to every company. The callers could call one of five helpdesks,
depending on what their problem is. I think this is where I'm a little dense.
If the people are all in one company then every user has to have
So, is it something like this:
Someone from School A calls the help desk for School B, and in order to log the
ticket, the support person at School B needs to be able to look up the person
from School A so they can make them the contact for the ticket?
From: Action Request System discussion
Correct me if I'm wrong but the following would probably work for you:
1. Take all of your non-support end users and mark them
unrestricted access and/or create an escalation to populate
CTM:peoplepermission groups with company memberships for all the
companies you have.
2. Your
You are dealing with two different sessions. One with SSO and one with the
mid-tier. If you to fully end the session, you have to take care of both
sessions.
Axton Grams
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of
Granting the customer Unrestricted Access would allow them to see tickets from
any company, but would not allow the support person from a different company to
see the customer's people record if the support person doesn't also have
Unrestricted Access.
Lyle
From: Action Request System
Yes, so in that case, what about just adding the end users to each
company. If they are end user's, they most likely won't have permissions
to search incidents anyway since they are non-support.
Tauf Chowdhury
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
Well, as I understand it, that's the problem. Adding each company to a
customer's Access Restrictions doesn't make that customer any more visible to
the other companies - it just increases what that customer has the potential to
see in the system. Creating a separate People record in each
Michael,
We have a similar situation with the North Dakota University System,
there are 11 campuses that use the same Remedy system. We share the same
people database (CTM:People).
We went with Single Tendency, so incident could be easily transferred
between campuses. The larger campuses
Michael,
What if you broke the people into six groups instead of five? Your IT staff
would be split into Schools A-E and would only have access to the Schools whose
tickets they need access to. Your customers would then be split into another
company, say Customers. All of your support staff
This relationship is held external to the Asset record and would require
extensive customization to track since when the relationship is removed the
entry is deleted.
-Original Message-
From: Ranjith ranji...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Fri, 27 Feb 2009 3:23 pm
Subject:
To call it 'as designed' is short sighted. You should be able to end an sso
session just as you end any other type of session. I have yet to see an sso
implementation that does not have a means to do this. The OP should read up
on the sso implementation in use to find out how to implement it
My Account Manager is a very pretty and very nice lady. I definitely would not
mind seeing her break into a song and dance!! Although YMCA, I don't know!
shafqat
--- On Fri, 2/27/09, Lockwood, Teresa L tlockw...@adt.com wrote:
From: Lockwood, Teresa L tlockw...@adt.com
Subject: Re: Friday Humor
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