Hi,
Why not do it in a FLTR/ACTL Set-Fields Action? It will work for any
database.
Starting with a tmp-value of abc:xyz:def containing exactly 3 colons.
Action 1:
Set-Fields:
result = LEFTC(STRSTRC($tmp$, :))
Action 2:
Set-Fields:
tmp = SUBSTRC($tmp, STRSTRC($tmp$, :) + 1)
Action 3:
Hello,
While modifying ticket using C API ARSetEntry, I am getting ARERR 121 (Entry
error in the Request ID list.)
Please suggest what should be done.
ARS configuration : 6.3
With Regards,
Anuj Dua
___
UNSUBSCRIBE
Hi,
First you must give us some info or snippet from your code.
Specifically the ARSetEntry-call in itself, and enough to understand how
you are putting the Request ID list together.
Secondly, the OS where you run your client can be useful.
Best Regards - Misi, RRR AB,
Hi,
Please find the file attached.
OS is Unix.
With Regards,
Anuj Dua
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Tuesday, May 18, 2010 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Critical:
Hi,
I do not know, but have you checked the content if the request-id before
the call?
I would have liked to see the logfile, as it should contain ample
information on what happens.
Exactly which OS are you running on?
Have you tried compiling the driver-program and performing a Set-Entry
from
Hi,
I have tried :
strcpy(IdLst.entryIdList[0], ticketId);
and also
strcpy(IdLst.entryIdList, ticketId);
it gives error, as ticketid is pointer.
I have checked the content before calling API, it gives correct ID.
Please find below the logs:
[Tue May 18 10:21:07 2010] Starting RIF monitor...
Hi,
strcpy(IdLst.entryIdList[0], ticketId);
is probably the correct one (though you should always check the length
of ticketId beforehand).
Looking at the log messages, I noticed that there is a space character
appended to the ticketId, probably originating from the SELECT statement
in
Hi,
I may have been programming too much perl recently, but...
The entry-id can be a list, because of join-forms.
idl.numItems = 2
strcpy(idl.entryIdList[0], XXX000123)
strcpy(idl.entryIdList[1], 001)
The idl.entryIdList is a pointer to a list of (* AREntryIdType). In other
words,
What's the disclaimer? Documents hosted within this application may be false,
misleading, or may not open when clicked.
Sorry... it's a dreary day here in NY.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action
Hi All,
Please help me, is there any way to disable the below link which is
attached in the email notification which is sent to the user in Resolved
mail.
http://
http://%3cservername%3e/arsys/servlet/ViewFormServlet?form=NTE%3aNotifiers
erver=%3cservername%3eeid=NTS00300515
Hi Kali,
The error is for a missing field, the following exerts do work, maybe it may
help you find your root cause.
This example code pieces may not be perfect however it does work, it may help
you find the required field your missing.
Did you pre-create the SR number
Hi Kali
Also the user logged in must be in the People Form and have the appropriate
permissions to create the entries you want.
Respectfully,
William Abdo
Verio - Boca Raton
Remedy Administration Group
561-912-2434
From: Action Request System discussion list(ARSList)
.
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Sorry for not providing more details.
* We have converted to in-row storage of CLOBs almost two years
ago. This reduced our database disk space usage very significantly as
well as we saw a small performance improvement. I will revisit this
with the DBA team and ensure this has not
Atul,
How about REPLACE('your_field',:,
)
?
... with a newline between those last two double quotes
Doug
On May 17, 2010, at 6:56 PM, Atul Vohra wrote:
All,
I am wondering if there is an oracle sql call that would split a character
field content -ex abc:xyz:def should return
abc
xyz
Classification: UNCLASSIFIED
Caveats: FOUO
I have an unusual problem with Dev Studio, wonder if anyone else
experienced the same. (Win Server 2003, ARS 7.5)
I'm connected to two servers (production and test), and Dev Studio work
normally on one server, but on the other, the Applications list
Thanks
I came up with the following sql that did the trick:
select regexp_substr('field', '[^:]+', 1, level) from dual
connect by regexp_substr('field', '[^:]+', 1, level) is not null
Atul Vohra
-Original Message-
From: Doug Blair [d...@blairing.com]
Date: 05/18/2010 09:53 AM
To:
Hi
I require your assistance please. I don't really work with the Change
management module thus I am a bit in the dark here, asking this question.
We have occasions where people will do a change in production and then 3hours
later, they want to log the change and resolve it etc.
According to
We have this issue as well. We use emergency change and as long as the change
is entered within 24 hours, we find we can use the progress bar up top to walk
the change through it's lifecycle. We can't use the dates tab or it will give
us the error you say, but if we use the progress bar up
Yeah, one of the dirty little secrets of CM 7.x is that you can have 4
different workflow sets to accomplish the same thing (i.e. Approval), and
they all work differently - sometimes drastically so. I suspect that is the
case here. That's ok if they all work, but not so much if they don't.
Rick
Hi Doug,
That looks simple enough ;-)
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and
My first impression was that your company is attempting to use non-ITIL
processes in an ITIL software package. That will cause problems similar to
what you are seeing. Could I suggest that you attempt to get your people to
use the proper process, rather than tweak the software to enforce an
Hi Listers!
Has anyone ever expanded the Alert Text field's input length on the Alert
Events form to allow for more informative alerts to be sent? Currently the
field is set to 255 in our environment (ITSM 7.5 on ARS 7.5 on Oracle 10g) and
I would like to change its input length to unlimited.
I have seen this on the very early version of ARS 7.5. Restarting Remedy
Services should fix it.
Thanks
Mahesh
On Tue, May 18, 2010 at 8:59 AM, Luttmann, Michael W CTR USA
michael.luttm...@us.army.mil wrote:
Classification: UNCLASSIFIED
Caveats: FOUO
I have an unusual problem with Dev
Have you considered the capacity of your receiving devices, as well as that
of those trying to read the alerts, prior to starting down this road?
Rick
On Tue, May 18, 2010 at 9:44 AM, Jones, Jonathan Clark
jonaj...@southernco.com wrote:
Hi Listers!
Has anyone ever expanded the Alert Text
I am looking for an ITSM 7.6 solution architect to deliver service desk,
SLM, SRM, and knowledge management.
This will be a long term project, please contact me immediately to
discuss this role
Greg Park
Business Development Manager
Fusion Business Solutions (UK) Ltd
Tel: +44 (0)
We are trying to implement a custom solution that involves the execution
of a script (batch file) from a filter Run Process.
Workflow logging shows the command being executed with no error. However
when checking on the results of the script running no action has taken
place. It is as if the
Classification: UNCLASSIFIED
Caveats: FOUO
I've restarted and rebooted a million times, and the behavior persists
on this one server.
Mike L.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mahesh
Sent: Tuesday, May 18,
Also I haven't checked in a while, but isn't there a limit of 255 characters
for fields shown in a table?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, May 18, 2010 11:53 AM
To:
Thanks
I have been disabling workflow in the same way. I have through about adding
the two fields. I still may end up doing it if we get a lot of calls about the
last modify by fields not showing the correct thing.
Dan
Dan Wangler, SAIC; MHS Remedy Support Team
Tri-Service Infrastructure
John,
Can you copy paste an example command for us? This topic has been discussed
numerous times on the list...I highly recommend your run-process command be
something along the lines of
Cmd /c path to batchfile\batchfilename
Ensuring of course to make sure there are no spaces if possible in
Hello LJ:
Thanx for responding. Here is the command for the simple copy test
``C:\TEMP\BulkImport-G14b\Testing\testarsrunprocess.bat``
Here is the script:
cd C:\TEMP\BulkImport-G14b\Testing
copy SOMTest1.csv SOMTest2.csv
I tried using Cmd c/ but same result. The script appears to be executed
Enslin,
You must first take a hard look at your Change Mgmt policies before deciding
how to utilize the module. As Rick mentioned, the module is very ITIL driven.
Here is more or less how we've defined ours:
Normal: a change entered ahead of time, proper approvals, testing,
documentation.
My experiences have been positive with 6.3, 7.0.1, and so far with 7.5
(non-production). I like the concept of using the guards and I like
things to stop when things go really wrong (which is what this will
do). The memory increase is negligible (5%) unless you are already
running into problems
Classification: UNCLASSIFIED
Caveats: FOUO
Dan,
Thanks for the suggestion. I changed (un-synched) my password on one
server, then logged in to each one separately. Production continues to
work normally; Test server still shows no applications. Tim (Hulmes,
next door to me) can see all
I have been dealing with a major frustration that I am hoping someone can clear
up for me. Our organization has recently moved from ARS 6.3/ITSM 5.6 to ARS
7.5/ITSM 7.6. I am working on recreating some of our old custom workflow, and
I am finding that I can no longer do calculations on a
I haven't moved to 7.5 yet, so forgive me if I am way off base. Is
there a local cache or workspace created with the new dev tool? I
have limited exposure to it. Could this be corrupt? I would try
deleting it and see if that helps. We have had a handful of problems
with the 7.1 User Tool
The script may be running, but failing. Try adding a line to the
beginning to output something to a log file:
echo I ran c:\output.log
This will tell you if it was executed.
There may be a problem with the cd command. Just a guess. Try
switching to the root of c first. cd \
Then cd
Just to check, In the filter Run Process you have done...
CMD /C C:\TEMP\BulkImport-G14b\Testing\testarsrunprocess.bat
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kenny
Sent: Tuesday, May 18, 2010 5:44 PM
To:
James,
The problem (for other peoples benefit) ended up being that Remedy was
launching the command prompt on the D: drive, and because he was doing a CD
on the C, but not changing to that drive, the copy was not occurring. As
such I had him change it to 'cd /d' which tells it to change to the
Some things to try:
Redirect the the output of the command to a file to see any error messages.
cd does not change drives. Is Remedy running on a diffecrent drive than c:?
Check permissions. The user that runs remedy might not have
permissions to the script or the directory.
As other people
Hi William,
Thanks for the reply.
However, isn't one of the definitions of an unknown user is that if they
don't have an entry in the People form? So it should work even if
they're not in the People form.
Regards,
Kali
From: Action Request System
1. Are you using Multi-Tenancy? if you are guest users are not allowed.
2. Review the Service Request form which requires a requester, the only way you
can have a requester is that the user has a CTM:people record. No Permissions
are needed.
-Original Message-
From: Kali Obsum
1. Nope, we set it to Single-Tenancy exactly so that the system will
allow guest users.
2. The proxy login that the unknown users are mapped to do have a record
in the People form.
Regards,
Kali
From: Action Request System discussion list(ARSList)
Open Incident Interface Create form and put in the proxy login to see if it
works. If it does you need to capture the SRM push field action that pushes the
requester from the Service Request to the Incident.
-Original Message-
From: Kali Obsum kali.ob...@macquarie.com
To:
The tickets that are currently in the Request with Errors form are not
there.
Regards,
Kali
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roger Justice
Sent: Wednesday, 19 May 2010 9:30 AM
To:
Test
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Kali Obsum
Sent: Tue 5/18/2010 9:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error in Guest Login - ARS 7.6 Requestor Console
The tickets that are currently in the Request with Errors form are not
It is important to use the right tool for the right job.
DB replication, of one flavor or another, is usually the most sound approach
for a hot backup server.
A data warehouse is usually the most sound approach for reporting. This
entails setting up some type of ETL, normalizing the data,
Hi,
Going via an integer-field might work better, even though the example you
gave looks ok.
Action 1:
Set-Fields:
tmpInt = $TIMESTAMP$ + ($Escalate Minutes$ * 60)
Action 2:
Set-Fields:
Escalate Date = $tmpInt$
Make sure that it really a Date/Time-field and not a Date-field...
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