Support Groups fetching issue

Hello Listers, I don't know if anyone have came across this issue. Whenever I try to Create / View support group from Standard Configuration tab or using 'CTM:Support Group' form system takes a lot of time. But same is not true for other activities. For rest of the activities it behaves normally.

Gaurav Jaidka/OR2/AEPIN is out of the office.

I will be out of the office starting 06/28/2010 and will not return until 07/13/2010. I will respond to your message when I return. Contact Dawn Triplett (200-3071) or Grant Summers (200-3063) with any Application issue.

How to configure mirrored database server in remedy application

Hi Team, I need all of your help in configuration of database mirroring. 1) We have two database server (SQL Server 2005) in over organization and they are mirrored. 2) But when we are testing the failover database server to connect, the AR application is not connecting .

What is the number maximum of incidents that can be related?

Hi I would like to know if some of you knows what is the number maximum of incidents that can be related to an incident? ITSM 7.0.3 Best Regards Lourdes Ortiz Sada Infraestructura Oficina: +52 52412660 Celular: 044 55 3011 9320 Visita www.quitze.com Por favor borre este e-mail y

Re: What is the number maximum of incidents that can be related?

In theory it is unlimited. The relationship is stored on an association table. In reality an incident can not be related to itself, nor to another incident more than once and so the limitation is the number of incidents submitted less itself. Hi I would like to know if some of you knows what

Re: How do I find all the workflows that update a particular field in DB?

Hi, The ARInside is very useful in searching workflows related to a field. Thanks for the help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Monday, June 21, 2010 5:54 PM To:

How to configure mirrored database server in remedy application

Hi All, I need all of your help in configuration of database mirroring. 1) We have two database server (SQL Server 2005) in over organization and they are mirrored. 2) But when we are testing the failover database server to connect, the AR application is not connecting .

AUTO: Deidre Nail is out of the office. (returning 07/06/2010)

I am out of the office until 07/06/2010. I will respond to your message when I return. If you need an emergency response, please forward your email to Johnson Irungu (jiru...@us.ibm.com). Note: This is an automated response to your message Gaurav Jaidka/OR2/AEPIN is out of the office. sent

Re: SIT:Site Group Logical Assoc form's use

Any Idea ?? :P NNMN wrote: Hi ARSers, I have seen the form SIT:Site Group Logical Assoc and as far the company-site relationship is concerned i dont find any concrete use for this form. I do see the the 'Site Group Type' field which has type values namely 'Logical' and 'Physical'. But

Re: mid-tier failure and ITSM 7.6 installs - solved

I was setting my LD_LIBRARY_PATH but the issue was I told it to install in /opt/ar/midtier, so it installed in /opt/ar/midtier/midtier --so I had the wrong value in my path. Thanks, Anne Ramey *** E-mail correspondence to and from this address may be subject to

Re: What is the number maximum of incidents that can be related?

If it is a Related To relationship then I agree with Matt. It depends on what type of relationship it is. If it is a relationship that closes child tickets there will be a limitation based on the timeout settings within the ars server. As to the number it really depends on how fast your ars

Re: Logging form searches?

Thank you very much for the info. The KB article that references this on the BMC KB is KM-00012235. James Van Sickle Remedy Developer Office: 972-308-4090 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sabyson

Re: AR User Tool Deprecated?

I agree. I've been contemplating a change in workstation OS. Need to stay with Windows for a little while longer to run things natively and not need to go through a Citrix environment. One of the draw backs with going with the MidTier is the hoops we need to go through to make it function

ITSM Solution needed

Hello all, I need to research some Remedy-based CMDB, Asset, Change, and Help Desk solutions. We've looked at BMC ITSM but we need to look at other companies as well. Bouyant comes to mind. Anyone else out there have some OOB solutions? Drew Soto Cano AB Honduras

Topology and CMDB Synchronization

Hi, We are using Discovery 1.6, CMDB 2.1. We are finding multiple assets in Topology with the same serial number, however each record has different attributes. I thought when an asset is scanned, if the serial number matches, the Discovery updates the unique serial number? So the

Re: Topology and CMDB Synchronization

I'm pretty sure Topo Disco 1.6 uses a TokenID field as the unique identifier during CMDB sync. You may want to start looking there. Most likely, you will then have to clear and re-scan those duplicate CI's. Then the Recon should take care of the merge if you haven't modified any of the OOB rules.

Re: Stack Exchange QA site proposal: BMC Remedy AR System

I personally think you would only succeed with that if you offered some type of benefit to going there that the users of the ARS List can't get here or at the BMCDN. For that matter I highly doubt the BMCDN would be as successful if it was an independent site not owned by BMC - since they are the

Re: Topology and CMDB Synchronization

When TD creates a CI in the import dataset it reads back the instanceid and uses that value for any future updates of the CI. If you have multiple CIs with the same serial number then that's almost definitely what TD found. You can't guarantee that Serial Numbers are unique even though

Which AL execute on works for Date/Time dialog?

Hello Listers, ARS 7.1 Patch 004 SQL Server 2005 MS 2003 Enterprise I can't seem to find info in the docs for the Active Link execute on condition that will trigger when you use a Date/Time field dialog. I was hoping that when you clicked OK on the dialog the Execute on Return/Table or Level

Methods to display PopUp window on mutliple user's client screen without using Remedy Alert client

Hi Everyone, We're using Remedy 7.0. I can't think of a way to do this but perhaps some of you Remedy Gurus may have a solution. My user's want to see a popup message window displayed for all members of their group when a new record is added to a specific form. We are not using Remedy

Updating Mass People Profiles

Hello all Probably a very easy question for you all... We are using 7.5 and had a 3rd party integration which fed our people records that corrupted a majority of them, causing alot of incorrect data. I would like to do a mass update of records in the CTM:people form and have pulled all

Re: Which AL execute on works for Date/Time dialog?

Nope, you are right, clicking OK will not trigger an activeLink (There was many a time I wish it woulda)-- T think there is some enhancment requests around date / date time fields... You have to hit the Enter key afterward or set an actlink on Lose Focus Gain Focus to trigger an actilink... On

Re: Status History issue in Incident

Hi Marcelo, I have noticed this a time or two. I just confirmed it happens in Windows User Tool version 7.5 patch 5. I also verified that it does *not* happen when viewing the SH in Mid-Tier 7.5 patch 4 (obviously not using CTRL+H though). Jason On Fri, Jun 25, 2010 at 11:08 AM, Martinez,

Re: What is the number maximum of incidents that can be related?

Thanks for all your help your answers help me so much. Best regards Lourdes Ortiz Sada Infraestructura Oficina: +52 52412660 Celular: 044 55 3011 9320 Visita www.quitze.com Por favor borre este e-mail y notifíquenos inmediatamente si usted no es el destinatario previsto. Quitze no entra en

Re: Methods to display PopUp window on mutliple user's client screen without using Remedy Alert client

** Hi Debra,This is a good one. Thanks for putting this brainteaser on list.Here's my 2 cents for this.a) A display only form(kind of like homepage) that will have a table field (set the properties for this table as 'Select First and Then fire workflow' ). The table field property should be