Re: parsing from csv

2010-07-02 Thread Haque, Rezaul R
Thank you Naveen, I will check that out. Do I know you from somewhere? Rezaul -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of NNMN Sent: Thursday, July 01, 2010 2:08 AM To: arslist@ARSLIST.ORG Subject: Re: parsing from

Re: parsing from csv

2010-07-02 Thread Haque, Rezaul R
Thanks Misi, But I was more looking to trigger from a attachment ( ie by click of a button or so) not by using manually through Import tool. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent:

Re: parsing from csv

2010-07-02 Thread Chintan Shah
Hi Rezaul, The actual parsing of CSV can  be taken care of outside of Remedy by some Java API like Apache POI. List, please share if anyone has done parsing CSV using Remedy. For opening attachments, maybe this link would help?

Curious Advanced Search

2010-07-02 Thread NNMN
Hi ARSers, Hi have a pretty silly and curious advanced search issue. This is a Advanced Search i am trying on User Form. I am trying to give a search on the basis of 'Group List'. I have,say 6 groups, Group1 to Group 6. I want to list out record of users belonging to Group List namely 'Group1',

AW: Curious Advanced Search

2010-07-02 Thread Conny Martin
Naveen, The Grouplist is stored internal as a list of groupids separated by a semicolon (and sometimes an additional space) For example to search for all User belonging to group Administror your advanced query should look like this ('Group List' like 1;% or 'Group List' like % 1;% or 'Group

Re: AW: Curious Advanced Search

2010-07-02 Thread NNMN
Thanks a lot Conny for bringing the end to my silly misery! Cheers, Naveen Conny Martin wrote: Naveen, The Grouplist is stored internal as a list of groupids separated by a semicolon (and sometimes an additional space) For example to search for all User belonging to group Administror

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2010-07-02 Thread Blair Googer
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Re: parsing from csv

2010-07-02 Thread Ben Chernys
The best way? There are certainly many many ways available. Misi mentions the Remedy Import Tool. Naveen gives us a bit more details. I, of-course, will talk of Meta-Update which will handle the extraction of the attached CSV, the parsing of said CSV, and the updating of what ever forms you

Webservice qualificatin with LIKE

2010-07-02 Thread Raido Oja
I am trying to use LIKE in a web service qualification, querying the SRD:ServiceRequestDefintion form. Here is what I have: 'TakeSRDOfflineFlag' = Online AND ('Category1' LIKE (XPATH(/ROOT/Tier_1)+%) OR XPATH(/ROOT/Tier_1) = $NULL$) AND ('Category2' LIKE (XPATH(/ROOT/Tier_2)+%) OR

Re: Webservice qualificatin with LIKE

2010-07-02 Thread Chuck
Try this instead 'Category' LIKE XPATH(/ROOT/Tier_1) and have the webservice pass in the % character. On Jul 2, 8:32 am, Raido Oja raido@gmail.com wrote: I am trying to use LIKE in a web service qualification, querying the SRD:ServiceRequestDefintion form. Here is what I have:  

Re: parsing from csv

2010-07-02 Thread Chuck
Ahh, in the olden days we used Perl the KING of parsing engines On Jul 2, 7:56 am, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: The best way?  There are certainly many many ways available. Misi mentions the Remedy Import Tool.  Naveen gives us a bit more details. I, of-course,

Using Business Time

2010-07-02 Thread Brittain, Mark
Hi All TGIF, Have an interesting challenge that I am hoping to solve using the business time function. Currently when a ticket is created the number of the day is set in the 'Week' field and the hour is set in the 'Hour' field. Also a filter checks a home grown Holiday List table against the

Discoverying Physical Locations

2010-07-02 Thread Kathy Morris
Hi, I was wondering if there is a way to configure Discover rack space, etc.. for assets. Can the rack space be considered a physical CI? Is there a way when an asset is scanned we can associate the asset with the physical rack space?

BMC Remedy and Zenoss Integration

2010-07-02 Thread Arner, Todd
Hello Everyone, Our company has purchased the Zenoss application for server and network monitoring. I have a general questions on whether or not any one else out there is using Zenoss. If so, have you integrated with the Service Desk application to generate incidents. If you have integrated,

Client versions

2010-07-02 Thread Donald Morton
In the API log, it lists what versions people are using. Protocol 13, protocol 12, etc. Is there a list of what version these protocols map to somewhere? I have seen log entries all the way back to protocol 5, 8, 9, 10, etc. What versions are these?

ITSM Upgrade Issues

2010-07-02 Thread Kevin Begosh
okay so I have been having ITSM upgrade issues and I have finally narrowed it down. Basically what is happening is I am running the ITSM install and it is trying to import .def .arx files etc and it is failing some definition files because it is trying to import a form with a field that

Re: Client versions

2010-07-02 Thread Ben Chernys
Ar.hAR_CURRENT_API_VERSION My personal list 14 7.5 13 7.1 12 7.0 11 6.3 10 6.0 9 5.12 That's as far back as my builds go these days But I was always under the impression Protocol was something completely different: /* client Id for an API program */ #define