Auto logging of Incidents from user Emails

2011-04-30 Thread IT (Amanullah Bashir Ahmed)
Hi there, Version 7.1 Which documents or guide lines of BMC is available regarding Auto logging of Incidents from user Emails, How templates can be configured that when user will send email to BMC Remedy Application, it automatically generate incident in incident management. Any idea please

Re: Remedy 8.0

2011-04-30 Thread Kelly Gatewood
David, Thank you for your clarification and quick response. Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, April 29, 2011 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy 8.0 ** Ø I am hearing

Re: Auto logging of Incidents from user Emails

2011-04-30 Thread Chowdhury, Tauf
Amanullah, If I wasn't on my way to the NY Auto show, I'd link you, but if you have access to BMC Documentation, you can get more than enough info from the E-mail User Guide. You have to create a template for the e-mail engine and the e-mail must be written in a way to work with that template.

Re: Auto logging of Incidents from user Emails

2011-04-30 Thread IT (Amanullah Bashir Ahmed)
Chowdhury, Tauf Thanks a lot. Thanks Regards Amanullah From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Saturday, April 30, 2011 6:58 PM To: arslist@ARSLIST.ORG Subject: Re: Auto logging of Incidents from user Emails **