Re: Java API: how to really log out ? (v7.1)

2012-01-23 Thread Misi Mladoniczky
Hi Ben, Are not MetaUpdate linked to the C-API? In the C-API, you have to issue an ARTermination() or each session you have created, which is typically one if you work against one server. In the Java-API, I would expect that this is handled automatically when your (single) server object is

Re: Java API: how to really log out ? (v7.1)

2012-01-23 Thread Ben Chernys
Indeed. C-API As I stated. Indeed ARTermination. As I stated :). Meta-Update can have multiple sessions (and hence issue multiple ARTermination calls. Cheers Misi. Ben. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

CMDB Consultant required for remote US based project

2012-01-23 Thread Greg Park
Dear All I hope you are well, I am working on a long term contract assignment and I wanted to see if anyone would be available to start it within the next 2 weeks I am looking for a consultant that has experience of the Atrium CMDB product configure the software CIs, to write the rules used

Re: Java API: how to really log out ? (v7.1)

2012-01-23 Thread Misi Mladoniczky
Hi, Sorry, did not see that as I only read the last post that I replied to... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. *

Re: Moving the database to which a view form links?

2012-01-23 Thread Anderson, Doug
Hi Fred, LJ, et al., Fred, we're on MS SQL. I see the table name in the View Info tab of the form properties but it gives no clue as to the database server. LJ, you suggested the XML version of the table definition would show the old connection. I exported to xml and there is no evidence of

Re: Moving the database to which a view form links?

2012-01-23 Thread Grooms, Frederick W
If you see nothing but the table (or database view) name you may have a local database view in your Remedy database of the remote linked server database. If that is so then all you need to do is update that local database view to point to the new remote database. ARS doesn't have to be changed

Re: Remedy JMS

2012-01-23 Thread LJ LongWing
I'm looking for something that doesn't need to be paid foryes I know about their 'low volume' option. And I know that you get what you pay for...and in this case, don't get what you don't pay for. I've heard tons of awesome things about XML Gateway and would likely buy the product if I

Re: Moving the database to which a view form links?

2012-01-23 Thread LJ LongWing
Doug, I just exported one of the default view forms 'AR System Metadata: field'. Looking at it I found this section compoundForm viewForm tableNamefield/tableName keyFieldNamerecordId/keyFieldName

Sorting Custom field added to the OverviewConsole

2012-01-23 Thread Cecil, Ken
ITSM 7.6 I am adding the 'SLM Status' field to the Overview Console so that we can see this just like it is on the Incident Management Console. It is showing the SLM data for the Incidents correctly. However, when you try to sort the table by that column you get this error: ARERR

Re: Sorting Custom field added to the OverviewConsole

2012-01-23 Thread Cecil, Ken
Nevermind... I found Knowledge Article ID:KA348937 Looks like I need to map the field to dummy fields in the other underlying forms where SLM Status field doesn't exist. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent:

Flashboards Issue

2012-01-23 Thread Pierson, Shawn
Good afternoon, I'm on Remedy and ITSM 7.6.4 running on Tomcat 6 on Windows and attempting to load Flashboards when I receive the following error. Has anyone run into this, and if so, what was the solution? I have two servers that are almost identical in hardware and software but one is

Flashboards Issue

2012-01-23 Thread John Baker
Shawn This is a jar file mis-match. The getInstance method of com.remedy.arsys.fbmidtier.servlet.FlashletParameters was compiled against a different com.remedy.arsys.plugincontainer.DefinitionKey class. John ___

Java Filter Plugin - initialize(ARPluginContext context) Question

2012-01-23 Thread Axton
Does anyone know if the objects instantiated in this method are local to each thread the plugin server creates or is it local to the plugin server? Seems like I am running into a race condition with this where each thread the plugin server initializes shares the same objects. Thanks, Axton Grams

Java Filter Plugin - initialize(ARPluginContext context) Question

2012-01-23 Thread John Baker
Axton, Why don't you print out the object reference? If PluginFactory really does dish out the same Plugin to multiple threads, and the plugins are not thread safe, I think you will see many weird outcomes... John

Re: Java Filter Plugin - initialize(ARPluginContext context) Question

2012-01-23 Thread LJ LongWing
I would hope that any variables would be thread specific..but I don't have any way of knowing off the top of my head.sorry From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Monday, January 23, 2012 2:29 PM To: arslist@ARSLIST.ORG

Re: Remedy 7.5 Integration with SubVersion

2012-01-23 Thread LJ LongWing
That process sounds like it takes care of the SVN copy of thingsbut how do you manage that same things on a migration to Production? An XML copy of an object that was renamed in Dev won't tell you what the old name was, or allow you to rename it automatically in Production. -Original

Re: 32bit Vs.64bit JVM performance

2012-01-23 Thread Munukutla,Ravishankar
Also Please refer: https://communities.bmc.com/communities/docs/DOC-18162 For some guidelines with respect to 1.6 Java/64 bit for MT. (Page 7- 11) Regards, Ravi -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C

Re: Java API: how to really log out ? (v7.1)

2012-01-23 Thread Thibaut Barrère
Hi Leaks are almost always the app’s fault and not the API’s fault. Well in this case, the repro was fairly simple. I used JRuby and the Java ARS API 5.1, basically the following code: require 'arapi51' include_class 'com.remedy.arsys.api.ARServerUser' while true context =