Venkat,
One thing you want to stay away from is deleting stuff in RKM 7.6.x. That
path leads you nowhere good.
You should be able to tell why those articles failed to import from looking
at the details of the conversion tool job. Have you found anything
specific? When you say the bulk of the
Tauf,
Out of 3949 articles only 2382 got imported successfully but some of the
articles that got imported successfully failed to import the
attachments. I was thinking if we could delete all the articles and re
try the tool again
These are the errors I see when I try to re import
You shouldn't have to delete the articles. The conversion tool will
overwrite/add to the existing entry within AR. There is a field on the
article manager form which holds the DOC ID from the previous version. To
troubleshoot this issue yourself, you will need to go into the RKM settings
and start
Tauf,
Is there an option on the conversion tool to overwrite the existing
article? I am asking this because I see unique index errors in the log
file.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf
I don't think you have many options there but that error could be coming
from some other form or maybe you have duplicate doc ID's somewhere.
On Sat, Jan 28, 2012 at 10:27 AM, Venkat Arcot venkat_ar...@transcanada.com
wrote:
**
Tauf,
** **
Is there an option on the conversion tool to
Tauf,
Ok I will contact support and keep you posted. Thank you for your help
on this issue.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Saturday, January 28, 2012 9:32 AM
To:
Hello list,
We have successfully upgraded our custom ARS 7.5 patch 6 environment to 7.6.4
SP2. In our dev/qa environments we tested new reporting feature and were able
to run and create new reports. Today we upgraded our production environment and
we are getting an ARERR 3600 when trying to
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