Your best bet would be to just enable the sql log and then use a log
parsing tool to pull out the interesting bits. No need to get fancy. I
would think that tracking admin activities would be just as important as
non admin ones.
Patrick
On 5/15/12 9:33 AM, "Phil" wrote:
>Hi,
>
>We have a requ
Hello List,
We are happy to let you know that version 2.8.0 of ARSmarts in now
released. We would like to thank all the folks who participated to the
beta program and provided very valuable feedback. Thanks to their time,
we were able to make ARSmarts even more useful.
ARSmarts 2.8.0 takes
Sagar,
you can create SQL join and pull details from the menu defination if it is only
for reporting needs
You can also save the value in the DB what is shown to user insted of saving ID
of the selected menu.
check 'Value Field' and 'Label Field' in menu. you might have to chage data
type of
In the new ITSM, Reported Date gets populated when the agent enters the
customer information on the incident create screen.
So the difference between Reported Date and Submit Date is really the
amount of time the agent took to log the ticket.
Other than that we did not see much difference or use
In the old (I miss it so very much) Help Desk 6.0 you could tell the system to
"start the clock" on Submit. I can't seem to find this setting in the new
ITSM. I have looked in the Incident Rules section and there is no choice there.
The problem we are running into is that sometimes a ticket si
We are still looking for a Remedy developer with a TS Clearance to join our
team. We are looking for a developer with 3-5 years' experience that will
assist a Senior Developer in upgrading ITSM 7.6.03 to either 7.6.04 or 7.7
when it is released. In addition, this is a great opportunity for a
mid-
I figured out the problem. I needed to have this set in a character field, not
a "Time" field.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Wirasat Siddiqi
Sent: Monday, May 14, 2012 3:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 - ARS
Thanks for the input Brian. I appreciate it.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia
Sent: Tuesday, May 15, 2012 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Adding HR Department to ITSM Application using Multi-tenancy
**
You
You can setup:
Company 1 - Allpeople
Company 2 - IT Support
Company 3 - HR
Then setup company 2 & 3 to support company 1. This will give company 2 & 3
access to company 1. The problem will come with the data segregation part.
On your Incident form field 6969 and 112 will setup your perm
Hi,
We have a requirement to track all user activity including all the
searches a user performs.
I could just enable the SQL log to write to a form but this will also
include all the admin actions, AR Escalator etc.
Has anyone created a custom SQL log which only includes the user
details and wri
John
Didn't state single user repository just authentication repository. SSO
will allow you to setup multiple repositories (LDAP, RSA, CAC, Local, etc.).
That's why my original question was what exactly is SSO going to be used
for. If it is to provide LDAP capabilities for Mid-tier then there ar
ARS 7.6.04 SP3 & ITSM 7.6.04 SP2
We use ITSM for our IT support personnel and for our field users (SRM). We
also have a custom app that we created using remedy that our HR Department and
employees use on another server. What we are wanting to do is add the HR group
to our ITSM app but keep th
-- here's something I use in an SSRS report to pull based on prompt for schema
keyword.
SELECT [name],[schemaid] from [dbo].arschema
where [name] like '%' + @schemasearch + '%'
order by [name];
SELECT [fieldname],[fieldid]
FROM [dbo].[field]
where [schemaId] = @schemaname and [dataType] = 6 an
Can I ask what is your plan or method for doing it? Like do you need CAC?
Certs, or just AD authentication? Do you require secure methods? 686 vice 389
(or what ever)?
Just wondering
Sent from my iPhone
On May 15, 2012, at 2:51, John Baker wrote:
> Brian
>
> Ref: Single user repository
Hi Ann,
In the main form i have filed "A" this field A is dependent on
prooduct and producttype value when the user select product and
product type value so i need to pass the product and product type
dynamic values to another form i.e regular form for getting the Field
A value for this approach
Can you give an example of the field I. The main form, the field on the other
form and what you are seeing.
Also when you say mapped what do you mean?
Thanks
Ann
Sent from my iPhone
On 15 May 2012, at 11:24, vidyasagar kommu wrote:
> Hi All,
>
> I have 1 Mainform and 3 other regular form
Hi All,
I have 1 Mainform and 3 other regular forms mapped with the fields of
Main form respectively on the basis request id of other regular form.
The mapped fields have menus attached to it.
I can see the values properly in the Main form.
But in the Database of Main form I am unable to see the
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