The cleanest way you can do this is by using server group feature, from
your description it seems you are already using that feature.
I have worked on Windows,Solaris , Linux environments.
But your scenario is tricky, as you are mixing windows arservers with
solaris arserver.
I have not seen
Hi Jason,
A big Thank You! We're working on a new idlog facility and are now
beginning work on encrypting the passwords for the ARS sign-on - not as easy
as one might think!
Cheers
Ben
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Can you provide more details?
Jose M. Huerta
Project Manager**
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Telf.: 971 75 03 24
Fax: 971 75 07 94
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07121 Palma de Mallorca
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Hi Vamsi
Yes, BMC does raise concern in regards to the mixed OS. But they have not
yet told us that is not supported. I agree that it would be best to be on
the same OS. If we get good results with running escalations on Solaris,
the plan is to eventually move all our ARs to Solaris.
Yes, we
This method is quite cumbersome if you have more than 400 reports and some
of the attachments still have a zero byte count (very odd) Anybody have
a bulk method?
R
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp
Sent:
I have good news with the Notify Filter bug. I did some testing on our 7.6.04
system and have found that it is no longer truncating To data to 256 characters
in the Notify filters.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
I have a question for all your RRR|Chive experts out there.
I need to move data from a SUN Solaris server to a HP-UX server. My question is
do I need to install the RRR|Chive binaries on both servers for it to work or
only on the target server and run it from the target?
Christopher Pruitt
We used the process that Misi outlined and it worked very well. Our
installation is enterprise level with over 1000 incidents created daily and we
were able to complete the migration with 4 hours of downtime. The actual data
migration was less, the rest was coordination between the team
Ron,
Remedy has escalations feature to support recurring tasks, it can be used
to certain extent for bulk or mass updates.
But the tool is not very scalable if you are talking about very bulky jobs
or too many recurring jobs. Though I have not seen many people reaching to
this extreme but
Hi Chris,
I don't have anything installed on the servers. I run the utility from my
PC (actually 3 different PC's in 3 different locations) whenever I need
to. The config file contains the from/to server information (along with
passwords), what forms you want data to update on, along with a
Thanks Susan,
That is some very valuable information. I will give that a shot.
Christopher Pruitt
Business Consulting III
BMC Certified Administrator: BMC Remedy AR System 7.6.04
HP Enterprises Services
christopher.pru...@hp.com
www.hp.comhttp://www.hp.com/
[cid:image004.jpg@01CD4A1E.B2E02240]
Hi,
In theory, RRR|Chive should run a little faster if you execute it either
on the source or the target server. In this case, there is only one set of
data that need to be transferred on the network instead of two. One to
your PC and one from your PC.
Another thing that differs is that the 32
I am curious what you were seeing on the original Windows escalation server
that led you to believe that the server could not handle the load.
Generally, the bottleneck for escalations is the database, especially when
you start setting up lots of escalation pools.
Axton Grams
On Thu, Jun 14,
RRR|Chive ROCKS!
I have run 8 instances on (4 on) Source (4 on)Destination server.
Runs like a dream :)
Doug
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Thursday, June 14, 2012 12:38 PM
To:
Hello Listers,
ARS 7.6.04
MS SQL 2005
MS Windows 2003 Enterprise on a VM
I'm trying to wrap my head around a matrix for notifying Tier 1, 2 3 people.
I also need to track them to two other fields on the request with multiple
values.
I have:
Element | HW/SW | Tier | Email address
The element
Hi all,
Just wanted to give a heads up that BMC added a feature to the BMC
Communities that allows people to submit ideas and others to vote the idea
up or down.
https://communities.bmc.com/communities/community/about?view=idea
Right now it is only appears to be in the About BMC Communities
Christopher,
It is a client, you need only have binaries wherever you plan to execute the
clientbe that source or destination, or even a third box (if you wanted).
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Thanks Misi,
I did notice in the documentation for RRR|Chive that there is no reference to
Installation on HP-UX. Are any of the so files required to be added to the
LD_LIBRARY_PATH? I noticed the Linux and Solaris did have reference to this,
however, AIX did not and there is no mention of
can anyone suggest me how to create a approval request. I have never done this
part. I am looking something like whenever some body selects a value from menu
choice and click Ok button it should go for the approval request
In our current environment when we submit a request its creating a
First, you have to define an approval process, which defines what will
happen to a Request when that process is triggered. Then you create one or
more Mappings, which tell the system who, and under what conditions, can
execute against that process.
Rick
On Jun 14, 2012 6:23 PM, rajkiran
We use the ability to route Approvals in CM based on Op and/or Prod Cats,
during Review and Implementation Phases. You have multiple options on the
Approval Mapping record. Just populate the request to match the approval
mapping attributes.
Also, you can have multiple approvals in each phase
...Oh BTW
Kinetic Service Request is designed perfect for this. We use it extensively.
Sent via BlackBerry by ATT
-Original Message-
From: rickshar...@yahoo.com
Date: Thu, 14 Jun 2012 23:31:46
To: arslist@ARSLIST.ORG
Reply-To: rickshar...@yahoo.com
Subject: Re: Approval request
We
ITSM Consultant - someone who knows Remedy ITSM 7.6.04, especially custom
configuration. Someone who is very good at looking at a very inefficient
manual IT process and can extract out of that Service Catalog entries,
approvals, custom configuration data, foundation data, etc and then
configure
Depending on how the follow through, this definitely is encouraging.
Hopefully its not just a bottomless bucket.
What would be the follow through mechanism? Who would be looking at these
suggestions? How would the submitter of an idea know that his/her thought
has been recognized and that the
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