Re: Encryption Question

2013-04-24 Thread Hullule, Kiran
From remedy side there is no way you can encrypt the ARSYSTEM tablespace. You can encrypt Remedy Client -Server communication by using Performance or premium type encryption (subject to chargeable license :) ) however database side encryption is something that is taken care by database

Re: product categorizations in 7.6.04

2013-04-24 Thread Mahmoud Mahdy-Mohamed, Vodafone Egypt
Yes, I know but I don't want it as a link in the left side, I'd like to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these categorizations while they are creating new change request From:

Re: Copy from attachment pool to other in 7.1

2013-04-24 Thread Carl Wilson
Hi, Covered extensively in the BMC Communities. Here is one thread: https://communities.bmc.com/thread/79953 _ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Remedy ARSystem 6.3 install and MS SQL 2000 SP4

2013-04-24 Thread kathy davis
I know this is old technology, but I need to install Remedy 6.3 patch 20 on a Windows 2003 server using a MS SQL 2000 Server SP4 database in preparation for an upgrade. No matter what we do, we keep getting the following error message on install: Could not connect to MSSQL Server with the values

Re: Copy from attachment pool to other in 7.1

2013-04-24 Thread Mahmoud Mahdy-Mohamed, Vodafone Egypt
I tried the proposed solution but in the same form (version 7.1)., it is not working. Kindly advice. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Wednesday, April 24, 2013 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Copy from

Re: Copy from attachment pool to other in 7.1

2013-04-24 Thread Pruitt, Christopher (Bank of America Account)
We do this at least 300-400 times a day. We have a filter that does a push fields from Form 1 - Attachment Field:File1 to Form 2 - Attachment Field:NewFile Christopher Pruitt Business Consulting III Remedy Developer BMC Certified Administrator: BMC Remedy AR System 7.6.04 HP Enterprises Services

Re: Copy from attachment pool to other in 7.1

2013-04-24 Thread Tanner, Doug
Yeah, he wants you to write the filter for him From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, April 24, 2013 8:19 AM To: arslist@ARSLIST.ORG Subject: Re: Copy from attachment pool to

mandatory product categorizations in 7.6.04

2013-04-24 Thread Mahmoud Mahdy-Mohamed, Vodafone Egypt
Dears, Please help me to keep these categorizations in the change form itself while I'm creating a new change request. In other words, I'd like to enforce my users to enter these product categorizations while they are creating new change requests. Thanks, Best Regards, Mahmoud Mahdy

Re: Copy from attachment pool to other in 7.1

2013-04-24 Thread Hennigan, Sandra
An Active Link is activated by an action, generally by a user. A Filter runs from the server in a defined manner/order. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahmoud Mahdy-Mohamed, Vodafone

Re: Remedy ARSystem 6.3 install and MS SQL 2000 SP4

2013-04-24 Thread Longwing, Lj
ensure your sql db is listening on tcp ports...if it's a new install that may not be turned on, and Remedy requires it...if you can connect to the server via a native client on the server, you can run a netstat-a which would tell you what port your client is using to connect On Wed, Apr 24,

Re: Remedy ARSystem 6.3 install and MS SQL 2000 SP4

2013-04-24 Thread Jason
Is your 2k3 server 32 or 64bit? If it's 64bit, you need to install the MS SQL tools on the app server.   Have you enabled TCP/IP connections in the SQL Config Manager?     j From: kathy davis kclinton...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday,

Re: mandatory product categorizations in 7.6.04

2013-04-24 Thread pallavi patwa
In ITSM Change Management , there are no admin configuration rules through which you can make product categorization mandatory while submitting Change Request . I thinks you need to go for customization for your requirement Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud

SQL error ORA-00911 when a sql executed from a filter but works in sqlplus

2013-04-24 Thread Atul Vohra
All, I am trying to parse a remedy field ex: Remedy Field X =�'SMITH^ALLENX^WARD^JONES' � Output saved in 4 different remedy fields � SMITH � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � ALLENX � � �

Re: SQL error ORA-00911 when a sql executed from a filter but works in sqlplus

2013-04-24 Thread Longwing, Lj
I unfortunately can't tell you what's wrong with that statement...but I CAN tell you that there is a RegEx Plugin that may do what you are looking for https://communities.bmc.com/thread/53307?start=0tstart=0 On Wed, Apr 24, 2013 at 7:51 AM, Atul Vohra a...@protechsoftwareinc.comwrote: **

Re: Remedy ARSystem 6.3 install and MS SQL 2000 SP4

2013-04-24 Thread vaibhav wadekar
Please run below command netstat -ano | findstr 1433 By default SQL runs on port 1433 and you can cross check the SQL network and config management that tcp/ip enabled to listen on port 1433 Hope this helps. Regards/Vaibhav On Wednesday, April 24, 2013, kathy davis wrote: ** I know this

ARS running with Linux/Sybase

2013-04-24 Thread Austin, Ted (MNIT)
Has anyone run ARS in a Linux environment accessing a Sybase database installed on a Linux server? Please let me know if you have. ted ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the

Re: ARS running with Linux/Sybase

2013-04-24 Thread vaibhav wadekar
Hi Ted, Sybase running on Linux is not a supported platform for ARS. I have installed ARS with Sybase database against Solaris, AIX, HP-UX Are you running any issues wih it? Regards/Vaibhav On Wednesday, April 24, 2013, Austin, Ted (MNIT) wrote: ** Has anyone run ARS in a Linux

Re: ARS running with Linux/Sybase

2013-04-24 Thread Walters, Mark
There isn't a version of ARS for Linux that works with Sybase. Oracle is the only supported database for 7.6.04 and later, DB2 was also supported before this. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Austin, Ted (MNIT) Sent: 24

Re: SQL error ORA-00911 when a sql executed from a filter but works in sqlplus

2013-04-24 Thread vaibhav wadekar
Can you run the same SQL via driver which will help you understand the problem ./driver Log Provide the credential Init gsql Type the SQL statement Hope this helps Regards/Vaibhav On Wednesday, April 24, 2013, Atul Vohra wrote: ** All, I am trying to parse a remedy field ex: Remedy

Re: CMDB 8.1 Index on Name Field

2013-04-24 Thread Thad Esser
Okay, thanks everyone. I went ahead and added the index. Thad On Tue, Apr 23, 2013 at 2:53 PM, Jason Miller jason.mil...@gmail.comwrote: ** I am pretty sure I have seen an answer from a BMC person (Doug maybe?) why the Name field isn't indexed out of the box. If I remember correctly it

Re: ARS running with Linux/Sybase

2013-04-24 Thread Susan Bisanti
I wish there WAS a version of ARS that ran on Linux. Sybase is supported on Linux. It would make my life much easier. There should be a RFE button on arslist email J. Susan Bisanti SSS - Science Portfolio - SSC 2121 Trans-Canada Highway, Dorval (Quebec) H9P 1J3

Re: Encryption Question

2013-04-24 Thread David Easter
While it isn't the entire tablespace, if you just need to secure a few character fields, the ENCRYPT function is also available.   https://docs.bmc.com/docs/display/public/ars81/Functions   ENCRYPT (plaintext, key)   Used in Set Fields filter and escalation actions only. Returns the encrypted

Re: ARS running with Linux/Sybase

2013-04-24 Thread Doug Blair
Susan, Red Hat Linux is a supported platform for most AR system components, including the one under my desk at home :-). Oracle runs there too, on a different VM. Honest. Doug -- Doug Blair +1 224-558-5462 Sent from my new iPad Auto-corrected typos, misspellings and non-sequiturs are

Re: ARS running with Linux/Sybase

2013-04-24 Thread Susan Bisanti
Yes, but unfortunately not helpful. We’ve been running ARS over Sybase for 15 years (when we bought it originally a Sybase license was bundled with ARS). We also have all home-grown applications which rely on case insensitivity which we get with Sybase and which we would have to rewrite if we

Re: SQL error ORA-00911 when a sql executed from a filter but works in sqlplus

2013-04-24 Thread Atul Vohra
Hi Vaibhav � gsql was not recognized option? � Atul Original Message Subject: Re: SQL error ORA-00911 when a sql executed from a filter but works in sqlplus From: vaibhav wadekar wadekar.vaib...@gmail.com Date: Wed, April 24, 2013

Re: mandatory product categorizations in 7.6.04

2013-04-24 Thread Sanford, Claire
Mahmoud, Have you attended any kind of BMC Remedy training? Have you read the manuals? So many of your questions would be answered by doing one or both of the above. All you have to do is make the fields you want completed required. Claire From: Action Request System discussion list(ARSList)

Remedy - ARS 7.6.04 SP4 Install Fails

2013-04-24 Thread Sanford, Claire
Trying to go from: ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle 11.2.0.3.0 - 64bit DEV Win 2008 VMServer To ITSM 7.6.04 SP4 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit DEV Win 2008 VMServer I am trying to install ARS 7.6.04 SP4 It never asks if I am upgrading. The system bombs out at the very end.

CTH Remedy Developer - Denver, CO

2013-04-24 Thread Tyler Demasi
End Client: Buckly AFB Interview: ASAP 6mo CTH @ $60/hr. FT Salary: $110-115K Top Three Skills: 1. Remedy v 7.0+ 2. Remedy Administration 3. Application development Job Description: Provide software development expertise to support the automation of manual and resource intensive business

Re: Encryption Question

2013-04-24 Thread Abdullah Baytops
Thank you V/R Abdul Baytops CONFIDENTIALITY NOTICE: This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. This information is intended

Re: Encryption Question

2013-04-24 Thread Joe D'Souza
To extend to what Kiran already said, no you cannot encrypt the whole AR System database using some sort of AR System encryption, but it sure is possible to encrypt specific data using the ENCRYPT and DECRYPT function using an encryption key that can be generated dynamically or a static one can be

Re: Remedy - ARS 7.6.04 SP4 Install Fails

2013-04-24 Thread tboot...@objectpath.com
** Idea: Came across 7.6.04 installation issues when there is a "space" in the directory structure naming. Can't recall if this is a Linux only issue or if it related to Windows as well. But, worth a try. Terry on Apr 24, 2013, Sanford, Claire claire.sanf...@memorialhermann.org wrote: **

WWRUG13: Your top 10 presentation requests

2013-04-24 Thread arslist
So, like I was wondering: What would the top 10 presentations that could be on the schedule that 1) You would want to attend 2) Your management could not resist sending you to 3) Your management (decision makers) would want to attend We want this to be the most inclusive

Re: Remedy - ARS 7.6.04 SP4 Install Fails

2013-04-24 Thread vaibhav wadekar
Are you installing againest existing Pre-Created Tablespace or are you creating a new Tablespace with Install? Based on the error, it appears that either the accout is locked or have bad password. You can start the installer in Debug mode and verify the same at the Database Screen whether that

Re: Remedy - ARS 7.6.04 SP4 Install Fails

2013-04-24 Thread Mayuresh Wagh
Hi, Please check arerror.log file for more details. Are you able to login with your ARAdmin user password thru Oracle Client Libraries? I think password has expired you need to reset it. Regards, Mayuresh On Thu, Apr 25, 2013 at 4:05 AM, vaibhav wadekar wadekar.vaib...@gmail.comwrote: **

Re: WWRUG13: Your top 10 presentation requests

2013-04-24 Thread Joe D'Souza
While most of us know how to publish and consume Web Service as the mechanics behind that is pretty simple, we often hit a road block when we are presented with consuming Web Services that have certain complex constructs. While integration documents only point out these limitations, few of them