Re: Create incident using incident template and incident interface form

Thanks Carl, that document was very helpful and answers all of my queries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: Create incident using incident template and incident interface form

Hi Sweety, I suggest you do some reading of the following document which answers all your questions below: https://communities.bmc.com/docs/DOC-13283 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSLis

Re: Create incident using incident template and incident interface form

Could you be bit more explanatory ? 1) On which field in incident interface form I have to pass the GUID of template ? 2) How to find the GUID of a template ? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.or