My two cents from what I can remember:
SR itself is not a ticket by itself, it will always have a backend
WO,Incident as a fulfillment record.
The main purpose of having SR created is for a customer to actually use
selfservice(SRM) portal to Get updates/send updates etc...which will reduce
the
Hmm upon further review it seems like you actually do not need a login to
use SRM. All you need is just a person record.
And there is no license control at the system level, only paper licenses.
In that case no idea why would a loginID be required for SR creation from
Incident.
Hi,
I would verify the indexes that are present on Application Pending form to
ensure that the field 'C501' has an index.
Also, you may want to check the number of records in this form and delete
entries that are not required (by default, processed records should be removed).
_
My first question is, Which system is having the cpu hit 100%? If it is
the db then indexes should help. If it is the application server then you
have either too much data being sent back or too much workflow firing on
all the records.
I would first check to see how many records you have in the
Brian,
If you look into docs, the N being outside of the ' indicates that the
string is going to be an nvarcharone thing this indicates to me is that
the query is NOT Remedy generated, but maybe a direct sql statement or
somethingbut I'm not 100% sure.
On Wed, Jan 22, 2014 at 6:48 AM,
Listeners,
There is server grp option in installation does it ask for DB and DB home path?
Does it connect or make changes to DB while it installs ? Pls let me know
AR 7.6.4 patch 8
Orcle 10 G
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Hi all,
LJ, ARS absolutely WILL generate nvarchar strings (using the N prefix) on
unicode servers, though I have no idea if this particular SQL is being
generated by ARS or not.
On my 8.1 dev box, Application Pending form has no defined indexes, so
there's only the clustered index on the request
Charlie,
Thank for that piece, I've never used a Unicode Remedy install, so that
would be why I haven't seen that nomenclature used by Remedy itself :)
On Wed, Jan 22, 2014 at 8:30 AM, Charlie Lotridge lotri...@mcs-sf.comwrote:
**
Hi all,
LJ, ARS absolutely WILL generate nvarchar strings
Hi,
I believe there is no patch 8 for 7604. When you install 1st server in the
group it obviously ask for DB details. First Server installation will
create DB. For other servers in the group you need to chose Server Group
option which will connect to the existing database. That time installer
Hi,
The Application Pending form is used to process Application-Commands and
contains details about the command to execute. Application-Command
entries can be generated from operations such as the Run Process action,
Approvals, Configuration Updates, etc.
The records in this form generally
HI All,
The move from 6.3 (custom) to 7.6 ITSM always seems to have more surprises
than I care to sustain. Anyway, I have a monitoring tool that queries the
hpd_help_desk view. The monitoring tool is granted permission to the view using
the command grant select on aradmin.hpd_help_desk to
Mark,
The way we combated this particular issue was to actually create a new db
view, one that is defined specifically for your purposes, and is not
re-created after every form change.
On Wed, Jan 22, 2014 at 12:38 PM, Brittain, Mark mbritt...@navisite.comwrote:
**
HI All,
The move from
I've heard of this before, and my recollection is that people set up a
script to re-grant needed permissions like this that they need and run
after each release as part of the rollout procedure.
Question for the Oracle gurus out there: would it help to set up a level of
indirection on this?
I'm sorry, but I'm still having difficulty understanding how you can get a WSDL
from an external application into a Remedy Web Service. I was able to create a
Web Service but Remedy generates the WSDL from the Form selected. I have also
created the filter to consume it but I don't see how it
Carol,
I believe you are getting confused between 'Publishing' and 'Consuming' a
web service.
If you generate a web service object on a form, that is making a web
service available, or 'publishing' a web service for another system to
consume. They would be the trigger, they would consume your
When modifying a form (adding or deleting a field to anything but a Vendor or
Display Only form) the system has always (I say always, but I can only prove
since v4.x) done a 2 step process to maintain a set of views in the database.
DROP VIEW x;
CREATE VIEW xx
I
Carol,
Forget the Web Service, that is used to receive something (a submit, modify or
query request), not send. What you need to do is create a web service filter.
In the filter you load the wdsl from the external application. The you map the
output, in this case the Incident ID and then
Carol,
Consuming a web service allows you (the ARS server) to push or pull data from
an outside system depending on how they wrote their service. What happens is
this:
Some system creates a web service and gives you the WSDL (either by giving you
a file or giving you the URL).
You create
Thanks so much for all the explanations! Yes, I was confusing publishing and
consuming. So I'm forgetting the Web Services and just creating the filter.
The missing link for me was understanding that I could enter a file location or
a URL for the 'WSDL File'. Now I'm stuck on the file
Ken,
Yes, it should be the original (unmodified) versions of the
applications. This is so the upgrade tools can compare the existing versions
of objects with the unmodified variants to identify the ones that should be
flagged as modified for possible conversion to overlays.
Put it in a place that's accessible to your Dev Studio, create a filter
that does a setfield action, and change the source to 'Web Service', it'll
ask for the location of the WSDL, provide it and hit 'Load'if the WSDL
is in a format that Remedy recognizes, you will have input and outputs
Got it, and it's working! Thank you all SO much!
The ARSLIST rocks!
Much appreciated!
Carol
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Where the Answers Are, and have been for 20 years
Hi,
Vesrions 7.6.04 patch 2
DB: SQL 2008
Windows platform
I am trying to hide 2 fields (EX:A,B) from a GroupID called EX:10042
using an active link but it is not working can you please suggest how to use
those functions.
My A.L is like this
operation on (Display and Window Open)
$GROUPS$
when you use $GROUPS$, you need to give the group name and not the ID
- Karthik
On 23 January 2014 11:59, Remedyart gmedise...@yahoo.com wrote:
Hi,
Vesrions 7.6.04 patch 2
DB: SQL 2008
Windows platform
I am trying to hide 2 fields (EX:A,B) from a GroupID called EX:10042
using an
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