Thanks LJ for the input... I finally got it to work..
But still can you help me understand the logic of Asset user not being able
to relate a Computer System CI and a role.
Both the records that I need to relate do exist so no new CI is created
just a relationship is established by the asset
Hi Charlie!
Although I have grown over the past few years to fully agree with LJ on
this subject, I can also understand the need for metrics to have something
to go by to know if our performance is on-par or not.
Sadly, measurements in the LOC style no longer give a true picture of
actual
Quantity != Quality
--
Danny Kellett
dkell...@javasystemsolutions.com
On Thu, Jun 5, 2014, at 09:31 AM, Theo Fondse wrote:
**
Hi Charlie!
Although I have grown over the past few years to fully agree with LJ on
this subject, I can also understand the need for metrics to have
something to
. Fast, Accurate, Cheap Pick two..
- Matt Black
On Thu, Jun 5, 2014 at 10:55 AM, Danny Kellett
dkell...@javasystemsolutions.com wrote:
**
Quantity != Quality
--
Danny Kellett
dkell...@javasystemsolutions.com
On Thu, Jun 5, 2014, at 09:31 AM, Theo Fondse wrote:
**
Hi
Hi,
Tomcat is creating 2 extra sessions when user logs out. we are using Tomcat 7
with MT 8.1.01 with ARS 8.1.
Issue and scenario:
When user login in to ITSM through Mid-Tier, one session will be created for
one user. Once user clicks on log-out button, we are able to see created
session
This discussion / argument is no different than what we dealt with in the
1980's. How do you measure Quality. During that time I headed up a
software testing group that was working on automated testing (we actually
built our own tool back in the days of (dare I mention it) DOS. We tried to
Hello
Well that's a lovely little bug. I guess they must be trying to copy the
contents of an old session to a new one or something?
Why don't you start by reviewing a Fiddler trace to see if the new
JSESSIONID appears in the trace, and look at how the browser may be
affecting it?
John
Vikrant,
Unfortunately (or fortunately, depending on your stance on the subject), I
don't have access to an ITSM install at the moment, so my ability to answer
that question is limited.
On Thu, Jun 5, 2014 at 2:05 AM, Vikrant Kulkarni vikrant.rem...@gmail.com
wrote:
**
Thanks LJ for the
The thought of trying to measure something as fungible as development --
given that there is usually more than nine way to skin a cat in Remedy --
tends to make me believe the idea stems from a manager with far too much
time on their hands.
And as far as measuring development, I would think you
Rajiv,
The language packs will mostly help you with the out of the box forms.
Essentially they create multiple views of the form in the language
installed. Also, your database will need unicode set prior to installing
the language packs. So if you have a mostly custom system, you'll not
A good start for metrics could be the number of bugs/issues raised against a
development effort and the number of occurrences of the same behavior over a
period of time.
Regards,
Roney Samuel Varghese.
Sent from my iPhone
On Jun 5, 2014, at 8:50 AM, JD Hood hood...@gmail.com wrote:
**
Hello Everyone,
In the past, we have used the modulus to run queries to see all Incidents that
were created during a specific timeframe, for instance any incident created
between 7:00 and 9:00 PM. Below is the query we used:
(('Create Date'-01/01/1970)%86400) 68400 AND (('Create
Totally with you, JD!
Rick
On Thu, Jun 5, 2014 at 6:50 AM, JD Hood hood...@gmail.com wrote:
**
The thought of trying to measure something as fungible as development --
given that there is usually more than nine way to skin a cat in Remedy --
tends to make me believe the idea stems from a
Hmmm... If the bugs could be traced to a given developers competency rather
than due to conflicting or poor reqs and/or otherwise unintended
consequences of the reqs, you are likely on to something...
But shouldn't we already be capturing something along those lines from the
root causes
Hi, Todd:
We're on ARS 8.1.xx. I tried the query below in Work Order and worked. You do
have a space between the single quote and the C in 'Create Date'
This happens to be a find records reported on a particular day of the week
'Status*' = 3 AND '3'- 01/01/70) % (7*86400)) = (2*86400))
Try this one, starts after hours Incidents at 1800:
(('Submit Date'= 05/01/2014) AND ('Submit Date' 06/01/2014)) AND
(('Submit Date' - 1/1/70) % 86400) = 17 * 3600) AND ((('Submit Date' -
1/1/70 ) % 86400) = 24 * 3600
Change the month/day in (('Submit Date'= 05/01/2014) AND ('Submit
So if I combine everyone's queries, I can use something like this to generate a
list of all Incidents created outside of normal business hours in the month of
May. That's really cool.
(('Submit Date'= 05/01/2014) AND ('Submit Date' 06/01/2014)) AND
(('Submit Date' - 1/1/70) % 86400) = 17
Thanks everyone for your input. I guess I need to go have my bifocals checked.
I didn't see the extra space in my original query.
Todd
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, June 05, 2014 2:00 PM
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