Re: Bug in 8.1 Patch 003 Installer

Thanks Rick Ill give that a whirl... JP On Fri, Jul 18, 2014 at 3:46 PM, Rick Cook wrote: > ** > The SHARE:Application_Properties form is where the versions and other > information about each installed product resides on an ITSM system. During > an upgrade, the installer looks at the entries

Re: ARERR 45281 not allowing to create a task from incident.

Hello William, Thanks for your reply. screen shot shows as searching the existing incident and trying to create the task into that existing incident ticket. Regards, Suresh Loganathan. On Jul 18, 2014 7:31 PM, "William Rentfrow" wrote: > Well...from the screenshot the user is in "Search" mode,

Re: Bug in 8.1 Patch 003 Installer

The SHARE:Application_Properties form is where the versions and other information about each installed product resides on an ITSM system. During an upgrade, the installer looks at the entries in this file to determine the current installed version of whatever it's upgrading. Unfortunately, someti

Re: Bug in 8.1 Patch 003 Installer

Hi Rick That sounds interesting do you have any details? The installer seems to assume you are on an arserver not a mid tier ... Cheers JP On Fri, Jul 18, 2014 at 12:39 PM, Rick Cook wrote: > ** > > Is this one of those times where you tweak the application properties Form > to trick the in

Re: AR User Floating SvrGrp()

That looks to be a remedy server floating license, not sure about the SrvGrp part though On Jul 18, 2014 8:10 AM, "Tom Hamill" wrote: > ** > Hi All, > > Can anyone tell me what license type *AR User Floating SvrGrp()* is? In a > license report, a majority of the Incident Management users configur

AR User Floating SvrGrp()

Hi All, Can anyone tell me what license type *AR User Floating SvrGrp()* is? In a license report, a majority of the Incident Management users configured with Incident Management Floating show under this license type . The system was once configured for server groups but was since been disabled.

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Re: ARERR 45281 not allowing to create a task from incident.

Well...from the screenshot the user is in "Search" mode, not "Create" mode. Are they actually trying to do a search? Or create an incident? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ersureshbe Sent: Friday, July 18

Re: ARERR 45281 not allowing to create a task from incident.

Hi Team, Can you please help below issue? We can't reproducue this issue from my end. I can able to see this issue comes from ACTL. The ACTL name is "INT:HPDTMS:INC:CreateNewTask_009_IncIDCheck". It's creating big issue. PFB. Can you please advise to fix this issue.

Re: Bug in 8.1 Patch 003 Installer

Is this one of those times where you tweak the application properties Form to trick the installer? Rick On Jul 18, 2014 4:31 AM, "John Peters" wrote: > ** > Hi > > The installer seems to be complaining that it cant find the armonitor > file.. well it wouldnt on a mid tier server would it...

Re: Bug in 8.1 Patch 003 Installer

Hi The installer seems to be complaining that it cant find the armonitor file.. well it wouldnt on a mid tier server would it... Regards JP On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: > ** > Oh. Did this just come out? > Interesting that bugs are coming out so fast.. The last batch wa

Re: Bug in 8.1 Patch 003 Installer

Windows Server 2008r2 Im just trying to patch the mid tier to the latest release. Thanks JP On Fri, Jul 18, 2014 at 11:59 AM, Zandi wrote: > ** > Oh. Did this just come out? > Interesting that bugs are coming out so fast.. The last batch was much > more sneaking. > > What environment. Winter

Re: Bug in 8.1 Patch 003 Installer

Oh. Did this just come out? Interesting that bugs are coming out so fast.. The last batch was much more sneaking. What environment. Winter *nix ? Sent from my iPhone > On Jul 18, 2014, at 2:30 AM, John Peters wrote: > > ** > Hi > > I am trying to apply the above patch but the install

Re: email templates

Hi, Please check the below link and let us know if that helps https://communities.bmc.com/docs/DOC-23553 Thanks Pavan On Thu, Jul 17, 2014 at 10:59 PM, S Test wrote: > how to attach a template to outgoing email? > I need a HTMl template with logo first then a broad header and then > notificati