Re: Javascript err while searching a form : Mid-tier 7.1

2014-09-10 Thread Jason Miller
Chrome is not supported with v 7.1 or any current version for that matter. While many thing will work you probably will not get very far in troubleshooting this or getting a (supported) fix. Jason On Wed, Sep 10, 2014 at 10:01 PM, MalviyaSaurabh < malviya.saurab...@gmail.com> wrote: > Hi All,

Javascript err while searching a form : Mid-tier 7.1

2014-09-10 Thread MalviyaSaurabh
Hi All, I am facing issue while issuing a search on one of the remedy form im mid-tier. A sucessful search opens a pop-up form with result to select one of the many records. Server version is 7.1. This issue is only happning in Chrome browser, IE and Mozilla is just working fine. Since lot of our

Promoting Load Foundation Data to Foundation forms.. Use Escalations? Or AIE?

2014-09-10 Thread Joe D'Souza
We have connected to an external data source that is the source of key Foundation Data components listed below: Company Postal Codes Site Region Company Site Assoc People I have created AIE jobs to load these into custom created staging forms, where I perform initial data checks, transfor

Enable back the Help button in aruser tool ?

2014-09-10 Thread Omega LiPO
Hi there, I need a quick help from you. How to enable back the help-button of the aruser tool? I am checking the workflow, I remember the help-button can show the field workflow . But client side disable the help button. So, I need to enable it. And I could not locate such setting. Remedy

Re: diary fields to form a chrological timeline ...

2014-09-10 Thread Omega LiPO
Thanks, I will give it a try. // Omega LiPO -Original Message- From: "Misi Mladoniczky" Sent: ‎11/‎9/‎2014 3:09 To: "arslist@ARSLIST.ORG" Subject: Re: diary fields to form a chrological timeline ... Hi, A very long time ago I made a competent but a little ugly tool to convert diary-da

Re: Escalation qualification : DSO

2014-09-10 Thread Joel Sender
I just want to chime in that rrrChive is my favorite utility! THANKS MISI I typically use bat files to run multiple CFG files sequentially. I used to run several at once, but the DB runs faster single threaded. Instead of ‘logfile = rrchivetest’, try AUTO. I had asked Misi to add this

Re: High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread Derek Berube
Good afternoon Howard, Across the courtyard from you, they have a fairly robust production AR System implementation which consisted of the following: 6 AR System Application servers running Red Hat Enterprise LINUX 4 AR System Mid-Tier Application Servers running Red Hat Enterprise LiNUX 3-node O

Re: BMC:Engage is only 5 weeks away!

2014-09-10 Thread Ray Gellenbeck
You hit the nail on the head, Dan. It is encouraging to see BMC recommit to one of their cornerstone products. All the reasons you put out for attending are solid. Don't take this in a negative tone, please! But the reality for some is that a junket to Florida is a hard-sell when the holidays

Re: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread Grooms, Frederick W
OK ... I thought if you didn't have anything set in a preferences record it would use the PC's settings. I wonder with Mid-Tier if it uses the settings on the machine the web server is running on From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lar

Re: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread lars . j . pettersson
Fredric, this is my national settings on my pc: Svenska = Swedish is set as you can see. [cid:image002.png@01CFCD3F.9997F460] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 10, 2014 9:10 PM To: arslis

Re: Search

2014-09-10 Thread Misi Mladoniczky
Hi, One more thing about QBE and the Request ID field (Field id 1). You can indeed just type ('Record Number' = 1234), and this will actually result in the following search to the database ('Record Number' = "PREFIX1234"). So if the actual prefix of your specific record matches the current p

Re: Remedy 8.1 on server 2012

2014-09-10 Thread Tanner, Doug
Sure Have, Installed both 7.6.4 (SP3) & 8.1.1 Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, September 10, 2014 3:04 PM To: arslist@ARSLIST.ORG Subject: Remedy 8.1 on server 2012 ** Has anyone attempted installing

Re: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread Grooms, Frederick W
Is your PC set to use the Swedish format? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of lars.j.petters...@vattenfall.com Sent: Wednesday, September 10, 2014 1:52 PM To: arslist@ARSLIST.ORG Subject: Swedish date format in Remedy ITSM web-application

Re: diary fields to form a chrological timeline ...

2014-09-10 Thread Misi Mladoniczky
Hi, A very long time ago I made a competent but a little ugly tool to convert diary-data to a single record per entry. https://rrr.se/cgi/index?pg=diaryx You might want to change your solution and store all the diary data as individual records instead of the big text-data used in diary-fields. Y

Remedy 8.1 on server 2012

2014-09-10 Thread Saji Philip
Has anyone attempted installing Remedy on server 2012? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: SV: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread John Sundberg
great catch … The sample dates where perfectly timed to highlight the problem and confuse at the same time. (looks like it is working, looks like it doesn’t work) -John On Wed, Sep 10, 2014 at 2:01 PM, Rudi Martinsen < rudi.martin...@norgesgruppen.no> wrote: > ** > > Not sure, but for month I g

SV: Swedish date format in Remedy ITSM web-application

2014-09-10 Thread Rudi Martinsen
Not sure, but for month I guess you have to use MM (mm = minutes) Regards Rudi Fra: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] På vegne av lars.j.petters...@vattenfall.com Sendt: 10. september 2014 20:52 Til: arslist@ARSLIST.ORG Emne: Swedish date format in Reme

Swedish date format in Remedy ITSM web-application

2014-09-10 Thread lars . j . pettersson
Hi, I dislike the American date format that I have now, and want it like this: 2014-09-10 12:22:30 I have tried to change in the user pref form with syntax -mm-dd HH:mm:ss But that gave this strange result: Look at Last Modified Date... [cid:image001.png@01CFCD39.207DA990] Anyone who knows

diary fields to form a chrological timeline ...

2014-09-10 Thread Hon Li
I have several diary fields. one in the incident ticket, one in the schedule ticket, several in the sub-tasks of the same schedule tickets. management would like to have a single report to list them , by datetime, & content of dairy fields, in time orders. I am still in Remedy ARS 6.3 , and CR

Re: Search

2014-09-10 Thread Mueller, Doug
Kathy, It was not clear from your last message whether you had the answer you needed. I will expand on LJ's comments. QBE Anywhere applies to the QBE section of the screen. That is the field layout section or the "Query by Example" area. The Advanced Search bar is exactly that an advanced ADD

Re: Search

2014-09-10 Thread Grooms, Frederick W
LJ is correct Advanced search overrides (ignores if you prefer) the QBE property of the field Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 10:53 AM To: arslist@ARSLIST.ORG Subject: Re: Search

Re: Search

2014-09-10 Thread Hennigan, Sandra
Sorry – did a copy/paste. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Search ** You can't use = with % O

Re: Search

2014-09-10 Thread LJ LongWing
You can't use = with % On Wed, Sep 10, 2014 at 10:19 AM, Hennigan, Sandra < sandra.henni...@usdoj.gov> wrote: > ** > > How about > > 'Record Number’ = %1425 > > > > Thank you, > > > > Sandra Hennigan > > Remedy Developer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > ar

Re: Search

2014-09-10 Thread Hennigan, Sandra
How about 'Record Number' = %1425 Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 12:03 PM To: arslist@ARSLIST.ORG Subject: Re: Search ** Yes I had tried

Re: Search

2014-09-10 Thread Kathy Morris
Yes I had tried this with the double quote. In a message dated 9/10/2014 11:57:19 A.M. Eastern Daylight Time, lisa.kemes@dla.mil writes: Did you try 'Record Number' = "1425" (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:

Re: Search

2014-09-10 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
Did you try 'Record Number' = "1425" (with double quotes?) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Wednesday, September 10, 2014 11:36 AM To: arslist@ARSLIST.ORG Subject: Search ** Hi, There is

Re: Search

2014-09-10 Thread LJ LongWing
Kathy, QBE applies solely to values entered IN the field, so if your QBE is set to Anywhere, that means that you can put 1425 into the field, and it'll do an 'anywhere' search and return any results specified. When you are using the Advanced Search bar, you are specifying your own qualification, s

Search

2014-09-10 Thread Kathy Morris
Hi, There is record in the Form A REC1425. When I Advanced Search in the form : 'Record Number = 1425 (this does not work) 'Record Number = INC1425 (this works, the record appears). The field is set to QBE=Anywhere. ___

Re: Escalation qualification : DSO

2014-09-10 Thread LJ LongWing
I know that Misi reads and replies to the list, but that is really a support question for RRRChive, and should be asked of the Developer directlyMisi is usually very good at responding on the list, but you may want to go to his website and ask directly there via the support link. On Wed, Sep 1

Re: Escalation qualification : DSO

2014-09-10 Thread MalviyaSaurabh
I have managed to right a batch file which I have scheduled to run every 3 hours in task scheduler in windows VM. And it is working fine. But for few records I could see Deleted source=sourceserver, Form1, entry=1522516 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.c

Re: Email Notifications failure?

2014-09-10 Thread Dave Barber
Ahh, too simple, and absolutely right. The default mailbox was disabled. Enabled and it is fine - and pretty obvious! Many thanks! Dave On 10 September 2014 15:53, LJ LongWing wrote: > ** > > I have seen this when there is no default outgoing mailbox config > On Sep 10, 2014 8:41 AM, "Dave Ba

Re: Email Notifications failure?

2014-09-10 Thread LJ LongWing
I have seen this when there is no default outgoing mailbox config On Sep 10, 2014 8:41 AM, "Dave Barber" wrote: ** All, We have a range of 4x7.6.04 solaris/oracle development environments, and until last week notifications were working fine on all of them. It was noticed on Monday that notifica

Email Notifications failure?

2014-09-10 Thread Dave Barber
All, We have a range of 4x7.6.04 solaris/oracle development environments, and until last week notifications were working fine on all of them. It was noticed on Monday that notification filters that were creating an email didn't result in an entry being added to the AR System Email Messages form.

Re: High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread Dave Barber
We're moving to a new set of applications on 8.1 and I'm expecting that we're likely to have fairly lengthy outages. It was bad enough migrating our existing platforms from 7.0.1 to 7.6.4 (that unified installer for ARS really is a major step backwards if you're on Solaris), and that was just the

Re: High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread William Rentfrow
Hi Howard (long time no see!) - We've never been able to make this work. With 4000+ users, and typically 1,000 of them on at any time this has always been an issue. Typically the first install we have to have all of the servers down and we do the install on the admin server of our server group

High Availability ITSM (7.6.4 or greater)

2014-09-10 Thread Richter, Howard (CEI - Atlanta)
All, After needing 3 long duration outages to install the pieces needed for a BMC add on product (which will remain nameless), I wanted to see if there was some method for a High Availability ITSM (7.6.4 or greater) system. Our current system is 3 arservers (1 app, 2 user facing), three mid-tie

Issue With Plugin Error - 8763

2014-09-10 Thread ersureshbe
Hi Experts, Today,I have faced below issue. I can see the arjavaplugin.lof facing the another issue. Please refer the 2nd error message. 390620 : Time-out during plug-in call--the request has been accepted by the plug-in server, but the plug-in has not yet responded : RPC: Timed out (ARERR 9940)

Re: Escalation qualification : DSO

2014-09-10 Thread MalviyaSaurabh
Thanks Ken and Doug for your valuable inputs. I will work on that. Currently I am planning to use rrrchive for this archival as its big urgent. I am in the process of testing it on my dev environment: I am manually able to run rrrchive tool on command prompt and getting records archived. My config