1. The recent posts on this thread are a bit of a topic hijack. Let's reign
it in?
2. The original hijack question was whether anyone had a positive experience
with PD. The forum was silent to that question. You have the answer to that
question.
3. The *original* question was a good
A client wants to add more Status values to the Asset record form (ITSM/ARS
8.1.01). I advised against the technical debt such a customization would
carry, but worse, it appears that the Status field on the Asset form doesn't
reference a menu, they are using the old Field ID7 with
My understanding of what you just said is that the FMS Incidents aren't
going to be handled by people unless the SLA is breached; in which case
there is an escalation of sorts that means someone has to do something with
that Incident because the alarm hasn't cleared and there's actual work to
do.
The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7
looks like the status field but you'll probably find your Status field on
the AST:Attributes form in 8.1
On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck
ray.gellenb...@redmangollc.com wrote:
A client wants to add more
I get asked this question a lot too. Sometimes it comes down to
understanding what lifecycle event they are trying to capture with the
Status field so you can tell them what Status to use.
I relate every Status value to a lifecycle event that happens to a
CI/Asset. Generally speaking, once they
Greater minds than me have pointed out the main issues with the stated
approach...I lived it in the old TelAlert and NetCool gateway days (shudder).
1. Notifications for alarms should be outsourced to the related application,
not stuck onto Remedy. Remedy CAN do it, but it's main focus is
Either way, it's one huge Matzoh ball. I would simply not go there. Of
all the customizations people might want, the Status field is the one we
should resist the most strongly.
Rick Cook
On Wed, Jan 21, 2015 at 12:07 PM, Janie Sprenger jrsrem...@gmail.com
wrote:
**
The form AST:Attributes
Yes, but that form is not related to editing the Status values, that's just
another one of the sub-forms I mentioned. That form's Status field is also ID7
and is also direct-entry values.
The question still remains if there is a function in ITSM for editing Asset
Status similar to how you can
In that case, no - there isn't a configuration form for editing CMDB Status
values that I have ever seen.
On Wed, Jan 21, 2015 at 12:18 PM, Ray Gellenbeck
ray.gellenb...@redmangollc.com wrote:
Yes, but that form is not related to editing the Status values, that's
just another one of the
Thanks to both of you and I agree 100% Rick. The client has been strongly
warned against this but I wanted to have my Plan B ready in case they ignore
counsel. We'll see what they decide.
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I want to chime in and concur with utilizing Status Reason, and while I’m not a
big fan of it, that is something we’ve had to expand in our organization to
account for hardware CIs in a terminal status. Examples include stolen, lost,
recycled, etc. which are difficult to account for out of the
I am in the Telco side. Those equipment will generate some huge amount of
alarms. In the old day microMuse, now IBM got a product called netcool can
based on the same type of alarm to generate 1 tickets, when the ticket is
resolved, it help the counterpart, eg, hp openviiew to clear all those
Hi Terri
That is correct - I have the same setup as you. I just created a virtual
environment for the Atrium SSO and gave it the hardware requirements as per
the doc.
Works perfectly.
Cheers
Brad
On Tue, Jan 20, 2015 at 10:02 PM, Terri Lockwood
teresa.lockw...@sungard.com wrote:
**
Am
Thank you Jon!
TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard •
701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207
Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 •
teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com
From: Action Request System discussion
Thank you Brad. That’s what I was hoping to hear ;)
TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard •
701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207
Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 •
teresa.lockw...@sungard.commailto:teresa.lockw...@sungard.com
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