Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

Hi Pavan, Please find my responses inline. Thanks! Bottomline: 1) Compile all the 65 INVALID objects, in fact they are the reason for longer run of your ITSM upgrade installer. They should have been identified before running installer and must have been re-compiled. Keep checking for them when

Re: Looking for a document

Gordon I think there is a .sql file in the bin dir of a Linux install that has the sql. Regards Danny On 18 Mar 2015, at 23:52, Gordon Frank gjj...@gmail.com wrote: ** I know there is a document which has all of the SQL code which is used when ARSYSTEM is built. Does anyone know the

Re: SRM Product Ordering Feature

Hi, Yes, we have used this at my current customer however we modified it to only have one selection available as there is a third party that fulfils the request (Software) via automation - therefore it was one request per selection. We only used the AIF and built a simple PDT for the

ADDM/CMDB 8.0 integration.

Hello all, We have CIs sent across from ADDM with CTI values only and we are updating them through a normalisation job. No model/Manufacturer. I have the products defined in the PCT Catalogue and in my Product Catalog Alias Mapping. In my NE Configuration I have Data set Normalization

Re: ITSM Upgrade completed with warnings - In fact failed to upgrade

Thanks Aditya, One of my senior colleagues had resolved this issue with all trail and error method. I will get from him what has been done to fix this issue. On Thu, Mar 19, 2015 at 11:37 AM, Aditya Shrivastava iadity...@gmail.com wrote: ** Hi Pavan, Please find my responses inline.

Re: RKM 7.5 to 8 Article Conversion

Not feeling the love from the LIST. Nobody has run into the issue I have described? Thanks Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Looking for a document

Gordon, The full mapping of all the metadata tables and their interrelationships and how all data tables were created and named and all the syntax around these used to be contained in the Database Reference manual. I did a quick look at the on-line documentation and it does not seem to have

Re: Last login time for a user

Howard, To the best of my knowledge, this information is not stored OOTB. I have workflow that keeps that information updated for me. On Thu, Mar 19, 2015 at 1:21 PM, Richter, Howard (CEI - Atlanta) howard.rich...@coxinc.com wrote: ** All, I hope this day finds everyone well. I had a

Re: Last login time for a user

There is the License Tracking feature (Configuration tab of Server Information). This will create entries in the AR system Historical Licensing and AR System Current License Usage forms which could be used to track login times.

Re: Incident template with tasks - no tasks?

So it looks like some product lines are doing more with ideas more than Remedyin fact, it seems like almost every product line is doing more than Remedy. On Wed, Mar 18, 2015 at 4:00 PM, Jason Miller jason.mil...@gmail.com wrote: ** How much more time do you want me to spend on this? :)

Re: REMEDY 8.1: I NEED GET HOUR AND MINUTE SEPARATELY

Hi Levi, I had try your suggestion. But It is taking every minute whole registers on the form even if the hour and minute doesn't meet the condition. Here is my run if on the escalation which create the ticket. ('FechaInicioEjecucion' = $DATE$) AND (('Dia1' = $WEEKDAY$) OR ('Dia2' =

Re: Incident template with tasks - no tasks?

To me it says they like ADDM and Remedyforce. Or it is easier to provide what was asked for in those products. So, a fraction of requests get delivered. I wonder what it is like for Service Now? Is there a spot you could generate the same chart from for them? What is the industry

Last login time for a user

All, I hope this day finds everyone well. I had a request to find the last login time for all of the users on my ITSM 7.6.4 system. However, we do not have user logging enabled. Any idea where that data might be kept? Thanks, Howard Howard Richter, Senior Remedy Administrator 6205 Peachtree

Re: Last login time for a user

Hi, But you still need License Tracking turned on in order to track things. The user log shows READ, RESTRICTED READ and FLOATING READ users which the License Tracking does not. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best

Re: Incident template with tasks - no tasks?

I am fairly certain in the 90s that Remedy Corp. did more than any other IT company did to get customer feedback and to implement their suggestions. And that might just be this communities issue? Remedy Corp. set a high precedent, one that a newer, single product family company could achieve.

Re: REMEDY 8.1: I NEED GET HOUR AND MINUTE SEPARATELY

Hi Levi, I had try your suggestion. But It is taking every minute all registers on the form even if the hour and minute doesn't meet the condition. Here is my run if qualification on the escalation which create the ticket. ('FechaInicioEjecucion' = $DATE$) AND (('Dia1' = $WEEKDAY$) OR ('Dia2'