ARSmarts for ARS9.

Hello List, We now have a version of ARSmarts that supports ARS9. We do not plan an official beta program, but if you are working with ARS9 and feel like having a go with this new version of ARSmarts, don't hesitate to contact me. Best regards, Kaïs kais.albas...@arsmarts.com

Re: BMC.REMEDY.ITSM.SOCIALCLOUD

Hi Brad, We have myit 2.2(smartit disabled) and itsm8101. The social plugin comes in as part of the ux patch and works to populate data in shr cai social bridge form(myit <--> remedy). We didnt have it in one of environments and as a result, the users couldn't see any updates on their

Re: Who is using Remedy in a Cloud based environment, excluding Remedy on Demand

I have been involved with Remedy for 17 years now. I too carry a love for what it was before support was gutted and the software grew more and more problematic. I have fond memories of the Pleasanton campus and the community as it was. Time moves on. The last 5 years have been challenging,

SRM upgrade prior to CMDB

Hi all, Need help on following. We are planning to upgrade from SRM 8.1 to 8.1.02 patch 1. Currently our ARS on 8.1.02 patch 1 and CMDB is on 8.1 While going through docs I found following note. - To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 8.1.02 before