Re: Time Zone for UTC

The difference between GMT and UTC is that GMT is a timezone and UTC is time standard. -- J 2015-09-17 23:14 GMT+02:00 Mueller, Doug : > ** > > Drake, > > > > GMT = UTC > > > > They are the same. GMT DOES NOT obey daylight savings time. It is the > same as UTC. > > > >

Re: Time Zone for UTC

Our tests show that it is NOT obeying Daylight Savings time and we are seeing it obey GMT at all times. Not sure what the inconsistency is. I know that India which doesn't have a DST obey does the right thing year round and there is no time change - it is just not GMT based it is 5:30 ahead so

Re: MYIT 2.5 App Zone Error - How to Disable Application Zone

Exhibit a. (see previous post by me) -John On Fri, Sep 18, 2015 at 1:29 PM, BradRemedy wrote: > ** > Hi > > We are running MYIT 2.5 patch 001 on our system and have noticed in the ux > log files that there is the following error: > > *20:03:45.858 |

SLM8.0 installation server group

Dear all, ​The SLM8.0 installer,in one of the installation screens, requests you to agree that "proceeding with the installation any customizations that are not in overlays or custom objects" will be overwitten. But this is an installation in a secondary server (server group) and not the primary,

Re: SLM8.0 installation server group

Ignore! Resolved!​ On Fri, Sep 18, 2015 at 9:03 AM, frex popo wrote: > Dear all, > > ​The SLM8.0 installer,in one of the installation screens, requests you to > agree that "proceeding with the installation any customizations that are > not in overlays or custom objects"

Re: Time Zone for UTC

Ah ha! Yes, I was always annoyed that one couldn't specify an actual time zone for the 'time zone' field. The menu in the UI doesn't actually list time zones at all, but cities. But you made me think that maybe I should be thinking outside the box here - or rather outside the menu! So rather

Re: Time Zone for UTC

I hate to be the give you bad news but we are use Greenwich Mean Time - Africa/Casablanca -> Africa/Casablanca" and it does use DST.I was finding the whole chain interesting because we having the same issue. Time Zone Africa/Casablanca Current Date and Time in Africa/Casablanca Fri

Re: Time Zone for UTC

Even better! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Keller, Aaron Sent: Friday, September 18, 2015 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Time Zone for UTC ** Ah ha! Yes, I was always annoyed that one couldn't specify an actual time

Re: Time Zone for UTC

Aaron (OK, so I am randomly changing your name to Drake occasionally), I found In User Preferences set Time Zone to "Greenwich Mean Time - Africa/Casablanca -> Africa/Casablanca" Solves your problem. Why? Because it is tied to Morroco which doesn't obey daylight savings time Note that

Re: Time Zone for UTC

The only think I found to do was to use AZORES time which is -1 GMT. Then when DST ends we would have to change back to Greenwich Mean Time - Africa/Casablanca. But in my 8.1 windows system Africa/Casablanca does use DST. I believe you I just letting you know our situation. Thanks,

Re: MYIT 2.5 App Zone Error - How to Disable Application Zone

Hi Brad, I ran into the same problem last week. It was caused by the Appzone integration server being down and was causing slow load times. There's two items you could do. 1. Comment out the script at line 73 in the index.html file under Smart IT/MyIT Install Dir/ux/myitapp/ The script has

Re: Time Zone for UTC

Interesting thing about Casablanca I found that they started a DST offset on March 29, but then took a 5 week "DST break" from June 14th to July 19th. Now they are back on it until Oct 25th. So that's weird... Thanks- -drake From: Action Request System discussion list(ARSList)

Re: Time Zone for UTC

This has been a timely post for my project. Pun intended. LOL Your suggestion worked for me as well and I did type it in the field. Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Keller, Aaron Sent: Friday, September 18, 2015 2:48 PM To:

Re: Time Zone for UTC

Folks, Some more testing showed inconsistency with the Casablanca site. It should work as Morocco does not use DST but I guess other countries in that area do. You found one of the others that works consistently. Another option is to use Iceland. Now, it turns out that this is not on the

Biggest DB server in ARSLand — and average DBs.

Just wondering … What are some of the big ARS environments (specifically the DB) out there? What is DB type (Oracle, Microsoft, ???) Number of DB servers in cluster Total DB size Number of simultaneous users ??? Number of tickets per day ??? (the major system(s) — not helper records) Actually —

Making remedy available to general public

Hello! We have a Remedy system which is used internally by a call centre to log calls on behalf of the general public. We are now thinking about whether it would be possible to allow the general public to log their own requests. What would you recommend in terms of authentication and

Re: Making remedy available to general public

Well, the first thing you will have to do is put your web server outside of your firewall. Then secure the heck out of it, and make sure you control tightly the pipeline to your AR Server, which will be inside of your firewall. You might consider having your web programmers build the screen and

Re: Making remedy available to general public

Isabel, Have you looked at or considered using Service Request Management (SRM) and/or MyIT as the customer facing interface? (That is of course, after providing external access to your AR System.) Thank you, Sandra -Original Message- From: Action Request System discussion

Re: Biggest DB server in ARSLand — and average DBs.

John, Microsoft SQL 2014 DB Servers – 4 (Active/Active) DB Size – 1TB (2 TB Allocated) Concurrent users 1800 300k records/month Kelly Gatewood From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Friday, September 18, 2015 7:41 AM

Re: Making remedy available to general public

You beat me to it Tim! As much as I hate email integrations (well ok, they have a place but I don't like as the first option) we used this method when there was a need for patients to report issues with our patient portal. It is quick to setup and you do not need to expose any of your Remedy

Re: Making remedy available to general public

O yeah, we didn't allow any public users to actually interact with their submissions. They were all handled individually by real people in the various affected groups who would either respond directly back to them via email or call, snail mail or otherwise handle it directly. I'm glad I

MYIT 2.5 App Zone Error - How to Disable Application Zone

Hi We are running MYIT 2.5 patch 001 on our system and have noticed in the ux log files that there is the following error: *20:03:45.858 | http-bio-9000-exec-44 | ERROR | c.b.b.m.service.UsersServiceImpl | AppZone Error* *com.bmc.bsm.myit.service.exceptions.ServiceException:

Re: Making remedy available to general public

Expanding on what Candace said, you can also have a hybrid solution that’s easy on the user and more secure for you. Your external web site could have all the fields you need to create the ticket and be user friendly. Then when the users “submits” the request on the external web site, the data

Re: Time Zone for UTC

Interesting. Ok, I'll be a bit more specific. I have a date/time field: 'planned outage start'. At such time that field is changed, a filter pushes a "log" record to another form pushing field text of: ("planned outage schedule changed: planned outage start: " + $planned outage start$) In

Re: Making remedy available to general public

Isabel - another possibility I have seen used at a previous employer is to set up some sort of email address (on or more) that can be used by external people outside of the system. When emails are sent to that address from your 'public' requester's, it can hit the system and get put through some

Re: Making remedy available to general public

The solution Tim provided is also the way that you can insure that the License agreement is met. If you review your SRM licenses they are for Named users and not generic users. This is outside of the Fixed/Floating concept since it relates to the User form and not the People form.

Re: Time Zone for UTC

Drake, So, I found that the UI doesn't list GMT as a timezone by itself. I expected it to and I think it should myself... but that doesn't help you. I did go to http://wwp.greenwichmeantime.com/countries.htm to get a list of all countries that do not obey any type of daylight savings time

Re: Making remedy available to general public

I would recommend looking at Kinetic Request. http://www.kineticdata.com/products/request/ Works with Remedy out of the box… Works with Remedy and many other solutions too. 100% configuration based solution (so you don’t need to modify your Remedy system). (This is important for an external