Hi,
Users are facing frequent session timeout issues i.e ARERR (9201) - Session is
invalid or timed out in our Remedy Application. The issue is randomly occurring
across all the geographies of our Organization.
Few Details:
> We are in ARS , ITSM 8.1 SP1 version.
Midtier Version :
I would take a look at the Timeout settings on the F5(s) in front of the
web servers. The values should match the connection timeout values in the
mid tier configuration. Remember, the F5 stores these values in seconds,
not minutes; so you'll need to adjust accordingly.
On Feb 1, 2016 1:18 AM,
Hi Rob,
Currently the Web facing Load Balancer is not having any session time out set
and it is having persistence of type Cookie based. We are aware that if the
Load Balancer has set any time out value it will be in seconds and should have
greater value than the value set at Mid-Tier config
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