Re: Messages don't close when going back to console

Hi Mark, It won't automatically get closed. You Will have to manually close it. You can bring that message in pop-up and allow user to respond on that. Else, It will be in prompt bar until you close or refresh that page. Regards, Ashish Pandey ITSM Senior Consultant On 8 Apr 2016 11:02, "Brittai

Messages don't close when going back to console

Hi All, This is probably something really simple. Starting at the Incident Console, the user selected an Incident. When the Incident is displayed a custom message might appear on the prompt bar. When the user goes back to the Incident Console, the message still displays on the prompt bar. Is th