And this has been my point all along too.
If there are 10 or 20 plus emails a day a day and a plain and simple email
client can receive this silently, and you have it all there when you need it
irrespective of whether or not you are online at that moment, it is a
simpler, less cumbersome way. O
We did an upgrade from 7.6.04 to 9.0.01. One of the escalation add notes to the
worklog on incident form and then updates a field in View table using Set
fields.
View table field update returns an error 'java.lang. null exception'. We tried
to duplicate the same workflow with external code like
I didn’t get a chance to respond to this last week but as someone who works at
a company that has decided against ServiceNow multiple times in favor of
sticking with Remedy I think it may help me to respond.
If we were a startup company with no established ITSM or processes, something
like Serv
Hi Kaur,
What is your purpose and how you are doing it ? Through workflows or
directly through Database?
Regards,
Harsh
On Sun, Jun 12, 2016 at 3:24 PM, Su Kaur wrote:
> Hello,
>
> I am trying to append some data to existing worklog field using a sql
> statement. Nothing is working out. Could
Hi,
Doing it with Meta-Update is a good choice for a one time thing.
The technology is not inherently bad for using as a permanent solution, but I
would suggest that you use a Push-Fields (Filter, Escalation, Active-Link) to
add to the diary-field instead. Or maybe an API-program (could be
Meta-U
The moving of change request from implementation phase to completed status when
all tasks are completed applies only when change request is in implementation
in progress status.
You might need customization to achieve what you are looking for.
From: Mahmoud Mohamed [via ARS (Action Request Syste
For this,
Administration - >Application Admin Console -> Custom Configuration -> Task
Management System - > Integration -> Phase Management Configuration
Copy the configurations for Global Company to your company.
For the implementation phase record here - change the status from
Implementation
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