Re: Send request

2016-08-18 Thread Grooms, Frederick W
Did they upgrade to the 32 bit Office 2016 or the 64 bit Office? Remember the User Tool is 32 bit and Windows has issues with a 32 bit app calling a 64 bit app Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lee

Re: Send request

2016-08-18 Thread Lee Cullom
Ouch, there's probably an old API call that will never be updated due to EOL on the user tool. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com Main - (678) 664-ITSM What is

Re: Send request

2016-08-18 Thread Janne Olsson
Thanks for the answer, but unfortunatelly it didnt help. Send mail from office apps (Excel, Word...) do work. It is only from User Tool it stopped working. /Janne ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Send request

2016-08-18 Thread Lee Cullom
Try this: http://www.technipages.com/word-enable-send-to-mail-recipient-option they may need to set their default mail client. Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence Applications for IT Direct – 678-438-7244 | http://www.northcraftanalytics.com Main -

Send request

2016-08-18 Thread Janne Olsson
Hi, We run ARServer 8.1 with SQL Server. Our users still prefer to use User tool 7.6.04 (and it works fine). Recently we upgraded to Office 2016 and after that some users face a problem with the function File -> Send Request -> Mail Recipient. The menu choice is disabled (grayed out). Anyone else