RE: Inconsistent FTS Search Results

Kevin, On the outside chance that LJ didn’t solve your issue, you might check to see if an active link is (occasionally) setting a field that should not be included in the search. I solved a similar issue when we discovered an A/L that, for some records, set the ‘Assigned To Group’ in the

Re: Inconsistent FTS Search Results

Kevin, If you check the HPD:HelpDesk form and find the Incident Number field, if you check the DB properties, there should be a value of 'ARticleId', or something similar in the MSF Category field (I think that's it's name)either way, having that value in there should populate it as the first

Inconsistent FTS Search Results

8.1.02 Oracle Solaris Just finished a full reindex When I query for a full incident number in the Global Search field from the any console, i.e.Overview Console, sometimes it find a match and other times it does not. For example, INC002000102345 returns a match and INC002000102346 does not.