Re: Admin tool crashing

2010-03-16 Thread Barnhill, Jason (Jason)
I've had this happen before but it was a while back and my memory isn't what it used to be... Has your machine received a java update? I think that messed me up before, not sure if it was this issue or note. You might want to compare your java version against your peers' machines. I will check

Re: Delete entry

2010-01-21 Thread Barnhill, Jason (Jason)
My coworker David Hutchinson tried to reply to this but his email didn't make it for whatever reason. His statement: You can use the Archive for the form. There is an option called Delete from Source. Set time to run, give it a qualifier, be done with it. The AR System server has a special

server name references

2009-12-16 Thread Barnhill, Jason (Jason)
Hi folks, I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2. However, when I start server 2 and

Re: server name references

2009-12-16 Thread Barnhill, Jason (Jason)
it with V7 yet. pritch From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, December 16, 2009 11:41 AM To: arslist@ARSLIST.ORG Subject: server name references ** Hi folks, I have 2 servers, server 2

Re: server name references

2009-12-16 Thread Barnhill, Jason (Jason)
. Technical Analyst | Kohl's Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Barnhill, Jason (Jason) jbarnh...@avaya.com To: arslist@ARSLIST.ORG Date: 12/16/2009 10:42 AM Subject: server name

Re: server name references

2009-12-16 Thread Barnhill, Jason (Jason)
Your tnsnames.ora file Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, December 16, 2009 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: server name references ** Hey Pritch

Re: How to check that email has sent by AR Remedy email engine

2009-12-14 Thread Barnhill, Jason (Jason)
Hey Amanullah, Yes there is a form called AR System Email Messages form. Look for the field 'Send Message'. It is on the 'Message Information' tab, you have to set 'Display Advanced Options' = Yes to see that tab. It sets that field to 'Sent' after sending the email, so you can search for

Re: Server Information form time out

2009-11-19 Thread Barnhill, Jason (Jason)
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, November 18, 2009 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out ** I found a bit more in a support doc about checking

Re: Install ARS71 with Oracle10g

2009-11-19 Thread Barnhill, Jason (Jason)
My DBAs usually prefer to generate the ARAdmin ID and ARSystem tablespace in the database before I install Remedy, rather than letting the install create them. You might see if your DBA is willing to do the same... From: Action Request System discussion

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out ** Ah, I had looked in plugin log but not java plugin log. I found

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday, November 18, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out Yes the portmapper seems to be the problem, as I also cannot

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
: Lyle Taylor Sent: Wednesday, November 18, 2009 10:43 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Server Information form time out Which version of AR Server are you running? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
, November 18, 2009 10:43 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Server Information form time out Which version of AR Server are you running? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Wednesday

Re: Server Information form time out

2009-11-18 Thread Barnhill, Jason (Jason)
System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out ** Ah, I had looked in plugin log but not java plugin log. I found

Re: Remedy Consulting Company in Atlanta

2009-11-18 Thread Barnhill, Jason (Jason)
And because I live in Atlanta and want to be on their good side in case I ever need a job... I'll add that I have spoken with a couple of guys there over the years and they seem cool. I have a peer who worked for them a while back and he had good things to say about them as well...

Server Information form time out

2009-11-17 Thread Barnhill, Jason (Jason)
Hi folks, When I open the 'AR System Administration: Server Information' form it times out... ARERR [94] Timeout during database query -- consider using more specific search criteria to narrow the results, and retry the operation : psremap1 There are no plugin server errors on system

Re: Server Information form time out

2009-11-17 Thread Barnhill, Jason (Jason)
). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 2:06 PM To: arslist@ARSLIST.ORG Subject: Server Information form time out ** Hi folks, When I open the 'AR System

Re: Server Information form time out

2009-11-17 Thread Barnhill, Jason (Jason)
failure Thanks! Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barnhill, Jason (Jason) Sent: Tuesday, November 17, 2009 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information form time out Hi

Re: ARS Server Client Patch 3 Released

2009-10-19 Thread Barnhill, Jason (Jason)
I've installed patch 2 and patch 3. On patch 2 I had some difficulties with getting the java plugin server working. I went to patch 3 specifically to see if it would help with this. It did seem to work better in this regard, but I'm still having trouble with connecting to web services. I'm

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Barnhill, Jason (Jason)
Hi Marquez, You can pass field variables in sql menus. You just have to use the field ID instead of the name. SELECT value FROM table WHERE field = '$REMEDYFIELDID$' I use that in many sql menus, works just fine... Jason From: Action Request

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Barnhill, Jason (Jason)
I didn't see this response when I responded earlier... I agree, this should be working for you. Sorry for being repetitive. Jason From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marquez Rankin Sent: Monday,

Re: Is there anyway to pass a parameter to SQL Menu?

2009-05-11 Thread Barnhill, Jason (Jason)
: Monday, May 11, 2009 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Is there anyway to pass a parameter to SQL Menu? ** So the syntax is '$FIELDID$' not $FIELDID$ ? I will try the former because the latter is what I have not and is not working On Mon, May 11, 2009 at 12:12 PM, Barnhill, Jason

Re: Export/Import DEFS

2008-10-06 Thread Barnhill, Jason (Jason)
Agreed, I do that here often as well, on a Solaris server and Oracle 9 database. I know what you mean though, I used to get timeouts on a previous job on a similar setup. Never could figure it out either, I just ended up having to export in chunks. Jason

Re: how to escape quotes in setfield action ?

2007-07-16 Thread Barnhill, Jason (Jason)
I use 4 quotes successfully... + hello + I do this quite often, it's always worked for me... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Monday, July 16, 2007 2:27 PM To: arslist@ARSLIST.ORG

Tomcat/Mid-Tier webService issue

2007-03-05 Thread Barnhill, Jason (Jason)
Hello all, I have 2 mid-tier setups pointing to 2 Remedy ARS servers all on Solaris 9: Tomcat 5.5.7 with Java 1.5.0_11 with mid-tier 6.03 p14 and mid-tier 7.01 p1 webLogic 8.1 with java 1.4.2_04 with mid-tier 6.03 Remedy 6.03 p17 Remedy 7.01 p1 I am working with a small test script to connect

Re: How do I get the Run Process to return a value and enter it into a field?

2006-10-05 Thread Barnhill, Jason (Jason)
** Hey Rob, To return a value, you use a Set Field action with the $PROCESS$ key word rather than the Run Process action. Create a Set Field and read value from CURRENT TRANSACTION. Then choose the field, and from the Value menu choose PROCESS and then add the process string. The

Re: Do Not Allow Anyone To Change Status from New/Assigned/WIP to Closed

2006-04-24 Thread Barnhill, Jason (Jason)
Hi Alvaro, I have done this before... Hide field 7 and make a new Status field. Make it a character field with a menu and set it to display type of 'Drop down list'. Make a table with 2 fields to hold entries for allowed State transitions and point the menu to it, ie. 1 field is 'current