Re: ITSM naming convention sucks

2009-03-24 Thread David.M Clark
I think that paying for support says otherwise... except for that easy part. David M Clark Remedy Programmer/Analyst Lyle Taylor tayl...@ldschurch.org 3/24/2009 10:06 AM Strictly speaking, ITSM is BMC's product, and they are under no obligation to provide us with any of the nitty-gritty

Re: ITSM naming convention sucks

2009-03-24 Thread David.M Clark
document other implementation details, is correct. It would be great if they did, but they are under no obligation to do so. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Tuesday, March 24, 2009 9:36

Re: Errors migrating form using Migrator or by importing def file

2009-02-27 Thread David.M Clark
Lyle, Migrator has issues. Always has. You didn't specify what version of the AR System you are running, but if you're on anything less than 7.5 start by downloading and installing the latest patch of BMC Remedy Migrator. (7.1.00 Patch 006 as of 02/11 when I had to do it.) If the

Re: Need for Systems Adminsitrators with TS/SCI Full Scope Polygraph Clearances (Maryland)

2009-02-23 Thread David.M Clark
Polygraph? Is this a job to work third shift in a convenience store? David M Clark Remedy Programmer/Analyst Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil 2/23/2009 7:31 AM You are paying not only for the polygraph test, but for the tests that debunk it,

Floating User License Ratio

2009-01-27 Thread David.M Clark
As a rule of thumb, I've long used a ratio of floating user licenses to people of four to one for the general population. Anyone have an opinion on this? (It's license review time.) Thanks, -D David M Clark Remedy Programmer/Analyst

Re: ARS 7.5?

2009-01-16 Thread David.M Clark
Me too. David M Clark Remedy Programmer/Analyst Opela, Gary L CTR USAF AFMC 72 CS/SCBAH gary.opela@tinker.af.mil 1/16/2009 1:40 PM Great, now I'm unsupported :( Gary ARS 6.3 -Original Message- From: Action Request System discussion list(ARSList)

Re: Migrator 7.1 does not create fields for new form on first try

2009-01-15 Thread David.M Clark
Many and varied are the ways in which Migrator can make your life miserable. It's been that way since it was Ostream Migrator version 1.0. Still, like the fool that I am... I keep trying. -D David M Clark Remedy Programmer/Analyst Jason Miller jason.mil...@gmail.com 1/14/2009 6:26 PM Has

Re: Migrator 7.1 does not create fields for new form on first try

2009-01-15 Thread David.M Clark
Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David.M Clark Sent: Thursday, January 15, 2009 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: Migrator 7.1 does not create fields for new form on first try Many

Re: ADM: Other shoe just fell, no UserWorld 2009, so on with the ARSlist Awards

2009-01-06 Thread David.M Clark
Okay, since BMC has dropped the ball on this we'll just have to handle it ourselves. Feel free to pencil in the week of September 14, 2009 to be in Nashville, TN for David's Remedy User Group. (DRUG '09... Time for a T-shirt design contest.) You can all stay at my place (bring a sleeping bag)

Monday Humor: They're ready for a conference now I think

2008-11-17 Thread David.M Clark
http://www.usatoday.com/life/people/2008-11-16-victorias-secret_N.htm?loc=interstitialskip David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:

Re: Support sites link to view/modify issues not working?

2008-10-15 Thread David.M Clark
I've been getting similar caught exception errors too. BMC/Remedy Tech Support advised the following: Please add www.bmc.com and *.bmc.com to your trusted sites. Also, clear the cookies and history, then close the browser and open a new browser and login. Once logged in, try to subscribe

Re: OT - Wednesday humour

2008-10-15 Thread David.M Clark
How IS Userworld going today anyway? Is the weather in Miami nice? -D P.S. Never mind... I'm just picking at scabs here. David M Clark Remedy Programmer/Analyst Thad K Esser [EMAIL PROTECTED] 10/15/2008 3:19 PM Apparently the hotel the joke resides in was under construction in 2007. Thad

Re: AR System 7.5 (an open beta by any other name...)

2008-10-10 Thread David.M Clark
Nope... not just you at all. David M Clark Remedy Programmer/Analyst Axton [EMAIL PROTECTED] 10/10/2008 8:30 AM It's not just you. Axton On Fri, Oct 10, 2008 at 7:58 AM, Carey Matthew Black [EMAIL PROTECTED] wrote: Alan, Maybe it is just me... but Open beta should not require me to

Re: OT- Question about Invitation to join BMC Elite

2008-09-11 Thread David.M Clark
For every referral you are eligible for 1st Tier commission, for every candidate who they refer you earn 2ndTier commission and every subsequent referral you will earn 3rd tier commission If we all refer each other we'll earn 3rd tier commission in no time!!! Of course that probably just means

Support Number Busy?

2008-09-10 Thread David.M Clark
I'm trying to call tech support, for the first time in a long time, and I'm getting a busy signal. The number is still 925-469-4200, right? David M Clark Remedy Programmer/Analyst ___ UNSUBSCRIBE or access ARSlist

Support Number Busy? RESOLVED

2008-09-10 Thread David.M Clark
in place? Did I get left off of a notification list for this info? Is it the same list they used/didn't use when they canceled RUG this year? Is BMC just TRYING to annoy Remedy people these days? Thanks for letting me vent, -D David M Clark Remedy Programmer/Analyst David.M Clark 9/10/2008 8:52 AM

Re: TelAlert Info

2008-09-04 Thread David.M Clark
I've used it for several years to send assignment notifications to pagers (via filters) and system status messages (via escalations) to telephones with that synthetic voice. Just outgoing stuff though, and the version is getting pretty old. My understanding is that their licensing scheme has

Re: Salary in Bay Area

2008-08-06 Thread David.M Clark
I've had my nose broken a few times... can I be a union boss? David M Clark Remedy Programmer/Analyst Howard Richter [EMAIL PROTECTED] 8/6/2008 11:02 AM Susan, The first item we need to address is how much we want to charge for dues. hbr On 8/6/08, Susan Palmer [EMAIL PROTECTED] wrote:

Re: Salary in Bay Area

2008-08-06 Thread David.M Clark
, you can fend them off while we run away! --Tim - Original Message From: David.M Clark [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 6, 2008 12:06:36 PM Subject: Re: [ARSLIST] Salary in Bay Area I've had my nose broken a few times... can I be a union boss

Re: Salary in Bay Area

2008-08-06 Thread David.M Clark
Of David.M Clark Sent: Wednesday, August 06, 2008 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Salary in Bay Area I feel that I should appoint that position... David M Clark Remedy Programmer/Analyst Howard Richter [EMAIL PROTECTED] 8/6/2008 12:32 PM So we have a pres, who

Re: Indexing Question

2008-07-11 Thread David.M Clark
Not to start a war, but my experience has been that Oracle DBA's are absolutely the WORST for doing things. You must teach them to keep their hands off, unless disk space is involved. David M Clark Remedy Programmer/Analyst Sanford, Claire [EMAIL PROTECTED] 7/11/2008 12:11 PM I've read the

Re: Lines of code in Remedy?

2008-07-10 Thread David.M Clark
Thanks for the thoughts folks, I've decided to tell them... 42. -D David M Clark Remedy Programmer/Analyst Daniel Bloom [EMAIL PROTECTED] 7/10/2008 6:55 AM Okay, I will reset the clock on the list server so we are now Friday. From the original question, any Friday in the 1970s or 80s. Don't

Lines of code in Remedy?

2008-07-09 Thread David.M Clark
All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy Programmer/Analyst

Re: Lines of code in Remedy?

2008-07-09 Thread David.M Clark
system. Rick On Wed, Jul 9, 2008 at 9:19 AM, David.M Clark [EMAIL PROTECTED] wrote: All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks

Re: Lines of code in Remedy?

2008-07-09 Thread David.M Clark
at 9:19 AM, David.M Clark [EMAIL PROTECTED] wrote: All, I've been asked to estimate the number of lines of code we have in Remedy. Any ideas on how to approach a question like that? Feel free to save your response for Friday Humor if you prefer. Thanks, -David David M Clark Remedy

Re: OT: BBQ tour

2008-06-13 Thread David.M Clark
Since you're going to drive all the way over to North Carolina (which you of course just HAVE to do if you're on a legitimate barbecue tour), I recommend Bob Melton's BBQ in Rocky Mount... although I'm not sure that they rebuilt since one of the hurricanes flooded them out. If that place is

Re: OT--Need Remedy Architect--Direct Hire

2008-06-03 Thread David.M Clark
Anyone started asking for one year plus of experience with AR System 7.5 yet? I love those every time a new rev is released. David M Clark Remedy Programmer/Analyst Gary Opela (Corporate) [EMAIL PROTECTED] 6/3/2008 2:03 PM I can understand the point on OOTB experience for consultants.

Re: RANT: arimportcmd

2008-05-08 Thread David.M Clark
I went through this same scenario four or five years back with an ARM to be used on Solaris. After several of their cleanings I finally just VI'd the file to remove the control characters that were causing the problem. It was tedious and time-consuming at best. Luckily, once it works, it

Re: Rant - New posts on ARSList - Rant or FRIDAY HUMOR?

2008-04-25 Thread David.M Clark
Re: Please use a Human name, even if it's a cover name. Mark Twain is way better than REmeDy Zodiac. WHAT ARE YOU HIDING? So, [EMAIL PROTECTED] ... who are you really? How do we know you aren't one of at least 111 OTHER people using Frank Ginny over at that most legitimate of email

Re: OT - Possible Friday Humor from BMC's Knowledgebase

2008-02-27 Thread David.M Clark
The Genie was revealed with great pride by Larry Garlick as a coming feature in ARS 4 at the '98 RUG in San Francisco during one of the main sessions. Half of the room full of developers said whee!... the other half said Great, one more thing to break. We were supposed to be able to use it

Re: OT - Possible Friday Humor from BMC's Knowledgebase

2008-02-27 Thread David.M Clark
anyone thought it worth it. So guides kind of naturally morphed into the de facto subroutine containers they are today. Rick On Wed, Feb 27, 2008 at 11:21 AM, David.M Clark [EMAIL PROTECTED] wrote: The Genie was revealed with great pride by Larry Garlick as a coming feature in ARS 4 at the '98 RUG

Re: Company Dropping Remedy

2008-02-06 Thread David.M Clark
was released, it was done. TP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark Sent: Wednesday, February 06, 2008 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Company Dropping Remedy I don't follow the day to day

Re: Company Dropping Remedy

2008-02-05 Thread David.M Clark
Remedy support was once domestic and outstanding. Now it is offshored and bad. To my knowledge, no reduction in the price for that support has been given. Sounds like bait and switch to me. I don't care where support is located, but I do care when it isn't any good. David M Clark Remedy

Re: Worflow to do a Spellcheck via the Web?

2008-01-24 Thread David.M Clark
Sean, Long ago when I was upgrading from rev 5 via User Tool to 6.3 via browser, the OLE spell check that I had implemented (from the Remedy sample) stopped working. I was told by Remedy Support at the time that OLE is not supported on the web, but they sent me an unsupported workaround.

Re: OT: Rant - SLA - Change / Task

2007-12-07 Thread David.M Clark
My comment was generally about Rick's comment to Ty: Be careful what you wish for, Ty. The burden the SLM engine places on a server is high enough already with adding that substantial level of depth to it, and it's fragile enough at its present usage levels. Let's let it get better at walking

Re: OT: Rant - SLA - Change / Task

2007-12-07 Thread David.M Clark
So just how often DOES BMC/Remedy release applications that can barely walk? David M Clark Remedy Programmer/Analyst 615-253-3774 (office) 615-424-2572 (mobile-emergency) Rick Cook [EMAIL PROTECTED] 12/7/2007 12:54 PM Be careful what you wish for, Ty. The burden the SLM engine places on a

Re: Any ARS 7.5 Features

2007-11-08 Thread David.M Clark
I started asking for undo in '96. Soon I can die a happy man. patrick zandi [EMAIL PROTECTED] 11/8/2007 10:21 AM My undo, it is finially in.. I asked for that years ago. awesome... On 11/7/07, Rod Harris [EMAIL PROTECTED] wrote: ** Hi Brian, Without going into too much detail from

Re: Remedy User not installing Crystal Portion

2007-10-31 Thread David.M Clark
I think installation of the Crystal part requires local admin rights. Could that be a factor in your environment? patrick zandi [EMAIL PROTECTED] 10/31/2007 11:19 AM Nope - not seen this yet.. keep an eye out though.. On 10/31/07, David Yearsley [EMAIL PROTECTED] wrote: ** HP Laptop

Re: BMC Support Site Rant

2007-10-30 Thread David.M Clark
My personal experience is that one word sums up how bad their support is at this point: Bhopal Carey Matthew Black [EMAIL PROTECTED] 10/30/2007 1:24 PM A bit of clarification on the topic... I was contacted by a BMC person off list to explain the situation. BMC is using an ARS application to