AW: AR 7.5 - Filters. Adding a wait time before the filter executes

2011-04-18 Thread Dieter . Bertram
Hi, please be aware that: 1. waiting filters block one server thread 2. a push back might cause a (db) deadlock Perhaps an waiting/queuing record might help, with an escalation running on it. Or use an external (driver) script, fired with a run process (which is not such a good idea) .

AW: Basic question on Web Services Setup and Submitter field

2011-03-24 Thread Dieter . Bertram
Hello Debra, Have you restarted the arserver the midtier? I had the same issue and any modification to the web service was only available when I restarted the midtier and the arserver. br Dieter Von: Action Request System discussion list(ARSList) im Auftrag

AW: server specific error 1064

2010-09-16 Thread Dieter . Bertram
Hi Tristan hereĀ“s the explanation of the error message (maybe not the correct one) br Dieter - BMC Remedy IT Service Management 7.6.00 Data Management Administrator's Guide.pdf 1064 More than one People record matches Requester There are duplicate records with the same Requester