6 month Contract Position Available in Boston, MA

I have a short term contract position available, January-June, 2012. Responsibilities include: ITSM 7.1 Support Assist with upgrade to 7.6.04 (BMC will also be on site) Support system after 7.6.04 upgrade ITSM Change Management a plus C#, XML, and Perl experience a plus Send Resume to

When will AR System 7.1 be out of Support?

I know it is near or in the past. I just need a confirmation of the date. Best regards, Rich Service Technology Development Manager State Street Bank ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: When will AR System 7.1 be out of Support?

Thanks Misi That is what I assumed which is why we are in the process of upgrading now. Should be done by the end of Q1. - Original Message - From: Misi Mladoniczky [mailto:m...@rrr.se] Sent: Tuesday, November 29, 2011 02:35 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re:

Re: Lifecycling Existing Unix ARS servers to Windows VM

I would not put production APP nor DB servers for Remedy on a VM servers. We live with (for cost considerations)filter and active link issues routinely in our DEV and test environments weekly. We handle a huge volume of tickets (over 2.5 million per year) in prod, and our systems are too

Re: Why ITIL is not standardize till now?

ITIL is a collection (Library) of Best Practices and it continues to evolve. We can influence these best practices. Refer to http://www.itlibrary.org/ to see how you can get involved with the ITIL evolution. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL

Re: Age old debate - categorizations

IMHO - it is neither Incident nor Change but a Service Request. The password function is not broken; it is doing what it is supposed to do by keeping you out when the password expires or is compromised. As Rick said, you are not managing passwords as CIs. Service Requests offer users a means to

API call to sign a client OFF

IS there an API call we can make to sign a person off from the client? We are working on a blackberry approval app the runs into a problem if the person is signed on to Remedy ITSM 7.0.1. The approval works if the person is not signed onto Remedy, but fails if he/she is signed on. The

Re: API call to sign a client OFF

: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Monday, May 23, 2011 8:34 PM To: arslist@ARSLIST.ORG Subject: API call to sign a client OFF ** IS there an API call we can make to sign a person off from the client? We are working

RKM 7.06.03 and the Fat Client

I was under the impression that ITSM 7.6.03 supported the fat client (User Tool?), but now I am discovering that RKM 7.6.03 generates Java-script errors unless you run it from the mid-tier (web). What gives? Knowledge Article Javascript error when accessing Search Knowledge Management in RKM

Re: ITSM 7.6.4

David, We are planning for our next global deployment of ITSM (7.6.03/4). The new solution will hopefully address considerable performance issues experienced by remote users of our current 7.1 deployment. The current deployment is located on the eastern seaboard where a large portion of my

ITSM Feature Addition History - 7.1 to 7.6.03

Is there a document that lists the feature delta from 7.1 to 7.6.03? I have tried to search the archives for notices like: “Announcing BMC Remedy Action Request System” but come up empty on the website. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL

Re: Long running ITSM 7.6 upgrade

** Our plan is to install 7.6.03 on bare metal (new hardware) and migrate our SRM, RKM and CHM apps to it. No-one uses the new system until migration is complete and tested. The current Prod system will then become UAT, and our UAT systems will become part of DEV. We don't do upgrades often, so

Integrating with Windows Active Directory

Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what needs to be modified? Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626

Re: Integrating with Windows Active Directory

, but the client still has to pass the necessary information to the plugin to complete the authentication handshake. 2011/1/7 Gard, Richard J rjg...@statestreet.commailto:rjg...@statestreet.com ** Has anyone integrated directly with Windows AD as opposed to LDAP? Can you clue me in on what

Re: Recommendations for Load Balancers and Mid-Tier Servers

Christopher We have implemented load balancing effectively at SSB; two web servers (remwebprod), two app servers (itsmappprod), SQL2008 DB server with replication. Internal application references must use the aliases and not physical server names or IP. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM

Re: Recommendations for Load Balancers and Mid-Tier Servers

In a corporate environment, use the corporate load balancer. I would only use the Apache LB if I were trying to do it on the cheap and did not have something like ACE or LD. Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and

Re: Recommendations for Load Balancers and Mid-Tier Servers

Hi John, I did not mean to disparage Apache LB solutions. It clearly has its place and will serve well. I use them for lab work when I need to test a solution behind an LB. It all depends on your corporate standards, DNS and IP management, business continuity plan, cross datacenter failover

Re: Statement of Direction regarding EOL of Remedy User client has been amended.

I agree. It is a deal breaker without it. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ (: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: