David, We are planning for our next global deployment of ITSM (7.6.03/4). The new solution will hopefully address considerable performance issues experienced by remote users of our current 7.1 deployment. The current deployment is located on the eastern seaboard where a large portion of my customer base is located. However, my clients in Asia Pacific (fastest growing) and Europe have complained about slow performance. What is the recommended implementation of ITSM 7.6.03/4 that will present the best response times for all users of the system? We have considered placing mid tier and app servers in the remote regions, but I don't have data to support this design. The reference architecture document (http://documents.bmc.com/supportu/documents/49/03/114903/114903.pdf) does not speak to this design challenge directly. Suggestions greatly appreciated.
Best regards, Rich 謝 謝 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, March 08, 2011 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.4 Not a rumor. There is a Statement of Direction posted: 24-Sep-2010 Provides end of life information for BMC Remedy ITSM Classic views. http://documents.bmc.com/products/documents/46/22/174622/174622.pdf -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
