Hi Shashidhar,
General Access is a basic permission that every ITSM user should have.
Removing this from a support staff profile would give them some severe
permissions issues. Is there a compelling reason why you are looking to do
this?
On Tue, Nov 5, 2013 at 4:43 AM, shashidhar M S
Hi Jared,
When you say go back to blank, do you mean the field you're updating gets
blanked out, or does the entire record get blanked out (i.e. like a save
and then a new record comes up)? Might be a problem with how your
precedences are set?
On Mon, Jun 3, 2013 at 8:45 AM, Jared L. Dean
Hey all,
I'm just wondering if anyone else has run into this...
I configured a change template for a support group called All Users. I login
with an admin account who has this group set as default. I use the template and
all is good. I then login with my own account. I'm a member of All Users
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