Re: Read-Only Field Vulnerability

2015-04-22 Thread Jonathan Young
Thank you for your comments. I have slightly different outlook with regard to data security. I understand why the ars design means that the ui is vulnerable. Thanks Jon Jason Miller wrote ** I agree with LJ and BMC. Read Only functionality is not meant to be a data security

Fw: SRM 7.6.04 Surveys

2013-12-31 Thread Jonathan Young
Hi Chuck 1) I don't have tools in front of me to confirm names, but there is an SRD with a name like Incident Service Request where you need to go to the survey fields and enable and select a survey. 2) There is join called something like Survey_RequestJoin. Not sure if there is an

Fw: Strategy for Remedy Release Maintenance

2013-09-24 Thread Jonathan Young
Hi Raj We've tried several methods - the most control is by releasing code to the designated admin server (in admin only mode) then removing user servers from the load balance pool one at a time and restarting them. That way we control exactly when the server got the latest cache. Obviously

Re: How many escalation pools do you have...?

2013-09-06 Thread Jonathan Young
30 escalation pools sounds high! Do you have many escalations in each of those pools? From: Campbell, Paul (Paul) Sent: Friday, September 06, 2013 6:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How many escalation pools do you have...? ** We are

Re: Searching for a Field ID in Dev Studio

2013-08-06 Thread Jonathan Young
If you check the 'Whole Word' option when doing a 'Field ID' search then it will take you to that field id and not partial matches (like modified date) From: Jason Miller Sent: Monday, August 05, 2013 9:48 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re:

AD: New product to manage your Remedy/ ITSM releases

2013-07-16 Thread Jonathan Young
here genuinely care about the BMC Remedy solutions and getting the best out of our systems. This is why I invite you to visit our website to see what we are offering and to see if you too can benefit from this new solution. Your feedback is most welcome. Thank you for your time Jonathan Young

Re: AD: New product to manage your Remedy/ ITSM releases

2013-07-16 Thread Jonathan Young
in a format appropriate for the purpose. 3D ARS includes several reports for different functions. The product is beneficial for both bespoke applications and ITSM customisations. Regards Jonathan Young enqui...@3dars.com http://www.3dars.com

AD: Abydos Analyser - New Feature!

2009-01-28 Thread Jonathan Young
Jonathan Young cid:image001.gif@01C8CCB6.4E7C9200 http://www.abydos-workflow.com/ www.abydos-workflow.com Tel: +44 (0)1582 400127 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum

FW: Static Code Analysis in remedy (AD)

2008-08-14 Thread Jonathan Young
14th August at 12:00 noon Eastern (5:00pm UK), click on this link: https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=108665412RG=1 Alternatively, visit our website for documentation, screenshots and to download a free evaluation. Kind Regards Jonathan Young Abydos Ltd [EMAIL PROTECTED

Re: AD: Performance improvement

2008-07-30 Thread Jonathan Young
these queries can make a huge difference to your application performance. Webex demos also available on request. Kind Regards Jonathan Young cid:image001.gif@01C8CCB6.4E7C9200 http://www.abydos-workflow.com/ www.abydos-workflow.com Tel: +44 (0)1582 400127 http://www.abydos

Does anyone have the SHR:Categorization form?

2008-05-21 Thread Jonathan Young
Dear Listees Does anyone have the SHR:Categorization form that they could send to me in a .def file? It's the categorisation form from pre ITSM7 installs. I'd be very grateful! Many Thanks Jonathan Young [EMAIL PROTECTED] www.abydos-workflow.com

Re: Does anyone have the SHR:Categorization form? - RESOLVED

2008-05-21 Thread Jonathan Young
I've now got what I need. Thanks to all who responded and to Claire Sanford to getting there first! Jon From: Jonathan Young [mailto:[EMAIL PROTECTED] Sent: 21 May 2008 15:55 To: 'arslist@ARSLIST.ORG' Subject: Does anyone have the SHR:Categorization form? Dear Listees Does

AD: OT: Documentation - Workflow, etc.

2008-03-20 Thread Jonathan Young
, except to say that the Abydos end of quarter promotion ends 31st March 2008. www.abydos-workflow.com Kind Regards Jonathan Young Technical Consultant 01582 400 127 Abydos Ltd www.abydos-workflow.com -Original Message- From: Action Request System discussion list(ARSList

OT: abydos-workflow.com

2008-03-18 Thread Jonathan Young
Regards Jonathan Young Technical Consultant 01582 400 127 Abydos Ltd www.abydos-workflow.com [EMAIL PROTECTED] [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: 18 March 2008

AD: Re: Company Dropping Remedy

2008-02-07 Thread Jonathan Young
enables you to separate your business processes from the Remedy code in ITSM. For further information please contact me or visit our website www.abydos-workflow.com. Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com +44 (0) 1582 400 127

AD: RE: BMC Service Request Management

2007-12-10 Thread Jonathan Young
updated website www.abydos-workflow.com and download an evaluation copy. Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com 01582 400 127 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: Crystal Reports/Mid-Tier

2007-12-10 Thread Jonathan Young
Server. I've tried this with ARS5.x and ARS6.x but not ARS7.x yet. Jonathan Young Abydos - Original Message - From: Gornto Robert R YC-02 37 CS/SCBM [EMAIL PROTECTED] Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, December 10, 2007 5:28 PM Subject

AD: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count.

2007-09-21 Thread Jonathan Young
Hello Listers If you are looking to understand workflow at a glance you may be interested in using Abydos Analyser. Download a trial here www.abydos-workflow.com Kind Regards, Jonathan Young Technical Consultant Abydos Ltd. www.abydos-workflow.com -Original Message- From: Rabi