Re: using Atrium Integrator

2015-07-22 Thread Karthik Nagaramu
Hi, We are using AI that comes with Atrium to pull records from an external db in to Ar system. Basically you should be able to use AI for integrations. Regards, Karthik Nagaramu On Wed, 22 Jul 2015 at 5:29 pm RĂ¼diger Tams (priv) ruedi...@tams.de wrote: ** Hello, I have a question regarding

Performance testing.

2013-11-17 Thread Karthik Nagaramu
Hi All, Does HP Loadrunner works with bmc remedy 8.1 for performance testing? Regards, Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Re: Another strange mid-tier cache issue

2013-10-17 Thread Karthik Nagaramu
Hi, Not sure if it is appropriate. Try removing the AR server from mid tier configuration and add it again. Also if you ar server is a server group make sure that all the ar server has the code changes made. Regards, Karthik On Thu, Oct 17, 2013 at 8:36 PM, Richter, Howard (CEI - Atlanta)

Re: Work info getting deleted

2013-10-11 Thread Karthik Nagaramu
Hi Rajesh, Could you directly check in the hpd work log form whether the record is present. Also please verify if any archive is enabled for the work log form. Regard, Karthik On Oct 11, 2013 9:33 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Hello listers We are seeing some strange

Re: Question on Webservice

2013-10-04 Thread Karthik Nagaramu
Hi, I believe you have one web service for both A and B application. In that case once you have modified the web service both A and B will consume the modified one. If these 2 new fields are not used by B application consider creating a separate Web Service for B application. Regards, Karthik

Re: Form Edit

2013-10-01 Thread Karthik Nagaramu
Hi, Any form or active link changes midtier needs to be flushed. Regards, Karthik On Tuesday, October 1, 2013, Ron Young wrote: Quick question for you all. I brought a form from basic and converted it to custom. Right or was I wrong in doing that? Then I went in and made some fields

Re: Form Edit

2013-10-01 Thread Karthik Nagaramu
list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthik Nagaramu *Sent:* Tuesday, October 01, 2013 8:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Form Edit ** ** ** Hi, ** ** Any form or active link changes midtier needs to be flushed. ** ** Regards

Re: BMC Certified Professional: BMC Remedy IT Service Management 7.6.04 Practical Exam

2013-09-29 Thread Karthik Nagaramu
Hi Simon, I have done it. You should manage your time during the practical exam since there will be lot of tasks to be completed. Have your basics refreshed on installation and other ITSM areas, that will help you. Regards, Karthik On Mon, Sep 30, 2013 at 10:15 AM, Simon Ellis

Re: 7.1 to 8.1

2013-09-18 Thread Karthik Nagaramu
Hi Teresa, We have successfully done a upgrade from 7.1 to 8.1. But there are important points to be considered. We used the 7 step staged approach which you find details in the docs.bmc.com. One main issues we faced is with the CMDB architecture change to remove attributes from CMDB and place