Re: 6.0 Survey form opens blank (U)

What patch are you on? I have a similar problem but was told to update to P24 for ARS 6.3. I created a new AL (RR:SRD-RefreshTable1) and execute on Gain Focus - Table Field with Action of Change Field - Field Name Table Field and refresh table field. This worked great for the User Client

Re: Group Email Problem

Check your Notify Setup Filters to see the value that is being put into the notification fields (something similar to the zTmpGroupNotMethod field on the Help Desk form). You will also have to check The Notify Filters on the notify action for User Name and Mechanism (Cross reference to the

Re: Group Email Problem

When you look at AR System Email Messages, presuming that you are copying each message, is the notification showing the group's email address or multiple messages showing each individual's email address? Is the GAL listing correct in outlook? Could you send the workflow log? I could compare to

Re: Is it me or is Supportweb not working at all? (for Ticket submits, Knowledge Base, etc)

I'm able to get in through IE Have you tried In Internet Explorer Tools Internet Options Security Tab Internet Custom Options Enable ActiveX controls and plug-ins Or make http://support.bmc.com/ a trusted site -Original Message- From: Action Request System discussion

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

What form are you seeing the 'Caught Exception' error? We were seeing it in the Requester Console form which was looking to the SHR:ConsolidatedList form. Inside there, we were seeing a numerical value that it didn't like and once I changed it to 'Closed' or a value from the selection, everything

Re: ARDBC Plug-In doesn't work on Linux

I have a similar error on my Dev (Solaris 9) server ONLY when I cycle the services. If I do a reboot of the machine, I will never get an error. I haven't had anytime to research but I think it might have to do another plugin that hasn't stopped after you stopped the services (ps -ef).