Group lists and Group Definition

Hi All - Since upgrading to 18.08 (from 8.1.02) we have seen some strange behavior in a couple places. First, we have a custom people form for our profiles. On the form, we have two display only fields that correspond to the User form fields of Group List (104) and Computed Grp List (119).

RE: Mid tier on one, AR Server on another

Hi Dave/Jason – We have been running 18.08.01 MT (just the standard install, not a WAR deployment,) first against our 8.1.02 AR Server, and then against 18.08.00 – since about 4/7. One thing we noticed is we would have certain menus items/buttons, etc. not show up if they were to be

Java Plugins - running out of memory

Hi Lister's - We are currently on 8.1.02 (working on upgrading to 9.1.4). It seems like our Java plugins are being used more and more, with thinks like webservices, RKM, AI, etc., and we have been seeing an increasing numbers of memory errors in the arjavaplugin.log. Error such as:

RE: Filter Firing

Hi Brian - It has always been my experience that filters run on that initiated them. So, if initiated by an end user due to an action they took, filters would run on the AR server that they are connected to at the time. Filters that are initiated due to an escalation would run on the server

RE: 9.1.x Notify Action Delivery Mechanism

make to ensure that truly sensitive information isn't accidentally leaked. On Thu, Jan 11, 2018 at 11:17 AM, Mike Galat <michael.ga...@caretech.com<mailto:michael.ga...@caretech.com>> wrote: Hi RJ – First, this all worked in 8.1.02. We are also going against custom forms, and the fi

RE: 9.1.x Notify Action Delivery Mechanism

permissions to the fields in question? On Thu, Jan 11, 2018 at 10:30 AM, Mike Galat <michael.ga...@caretech.com<mailto:michael.ga...@caretech.com>> wrote: Hi – We are currently working toward upgrading from AR System 8.1.02 to 9.1.03/(or 9.1.04). Currently our lab server is running

9.1.x Notify Action Delivery Mechanism

's subject will contain: " - has been opened at - " Has anyone else experienced this behavior. If so, were you able to fix it, and how? Note: changing the notify mechanism is not an option, as we use email in many filters. All of this works just fine for us in Remedy 8.1.02

RE: Best way to delete records

Hi Kelly – I am sure LJ’s tool will work, just wanted to point out what we did in the past. We have used rrrChive (a free utility) to remove a lot of tickets (we are not an ITSM shop, most everything custom). What we did, was use the MOVE functionality, give it an ARX file to dump it to, and

Re: $OPERATION$ keyword w/Modify All

Hi Dustin – It may have to do with where in the process you are actually capturing the operation. I have a small test form, and I created three active links, one to fire on Display, one on Window Open, and one on Window Loaded. The active link simply displayed operation: $OPERATION$ in the