Self Service User Licenses

My environment is 7.6.04 in windows w/ sql backend Where do I adjust the number of concurrent self-service user licenses? I have purchased additional self-service license packs and I want to update my system so we can allow for the additional users (non-support staff) to login in to

Load Balancer Mid Tiers

A question regarding a Load balancer and multiple Mid Tiers Can I have multiple mid tiers point to 1 AR Server or do I need to have an AR Server for each Mid Tier? We are running the 7.6.04 from the Pre Config Stack Installer on a Windows 2008 Server with a SQL backend Thank you! -Mike

Remedy 7.6.04 SQL Error Message

After installing Analytics and we are now seeing the following error message when trying to attach a file larger than 65536...any idea in SQL where to adjust this size constraint? The SQL database operation failed. : The statement has been terminated.Length of LOB data (549551) to be

Support Group Assignment

Is there a way to configure Incident Assignment Rules (i.e. Round Robin) for some Support Groups and not others? For example, we want our Service Desk Tier 1 Support Group to leverage a Round Robin Assignment Rule but the Tier 2 Support Group would have no Incident Assignment Rules, and

BMC Remedy Cloud Solution Development

Does anyone have any expierence working with the BMC's Remedy Cloud soultion BMC Remedy OnDemand and Developing Custom Apps to work with it? Is it difficult to Get the Deveolper Tools to work with their Cloud solution? Thanks, -Mike

Incident Mgmt Target Date Question

Our environment is Remedy ITSM 7.6.04 I am wondering how the Target Date on an Incident Request can be automatically set based on our service target/SLAs/OLAs definition in SLM? I am going through the SLM configuration process and I am not seeing where I can configure this? Thoughts? Thanks,

CI Type Reassignment Question?

We have some assets that were assigned to the wrong CI Type, does anyone know how to reassign an assests' CI Type? Thanks, -Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12

Secure LDAP and 7.6.04

I am trying to configure SLDAP and I am running into some issues with simply configuring the NSS Tools from Mozilla based on their documentation. Has anyone configured SLDAP before and if so, I am looking for better documentation for configuring this...our environment is 7.6.04 on windows 2008

Mapping Approvers to an AD HOC Change Process

Hello, I am wondering how to map approvers to an AD HOC Change Process...I see where I can do it and I follow the instruction in the guides to establish the approvers but for some reason when we run through the change request process there are no approvers identified and when that happen the

SRM 7.6.04 Question

Is there a way to map multiple question responses to the notes (detailed description) to an incident template through SRM,,,I would like to map 3 values to an incident...basically add them all to the notes(detailed description) of the incident...I realize that I can do this no problem with a

Product Catalog

I was wondering if anyone knows if BMC still plans on releasing a product catalog this month? I remember reading they were planning a release of a Product Catalog for 7.6.04 this month...does anyone have any insight on this? Thanks a lot -Mike

Looking for Service Request Mgmt 7.6.04 Training

Does anyone know if there is training offered for Service Request Mgmt 7.6.04? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Port for Analytics

We are stading up Analytics for BSM Version 7.6.01 for ITSM Suite 7.6.04, in our Remedy environment we use portmapper...Does anyone know what port we tell Analytics to use? Do we leave it at 0 or do we set it to the port (port 111) of portmapper, or something else? Thanks, -Mike

License Question

Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist

LogIn ID

Hello Everyone, I am wondering if there is a way to change the Login ID on the user record in a Remedy 7.6.04 environment, for example we use part of the employees first and last name in the Remedy Login ID (The Remedy User Account is defined by the Active Directory account) when an employee's

Configuration Management

Does anyone know if BMC has documentation on Configuration Management (CMS)? We own the ITSM Suite and we are starting to dig in to our company's configuration management process and was hoping to find some info on this and how Remedy recommends going about this work...I did search their

Printing from Aeroprise

We purchased Aeroprise before BMC acquired the product and at that time we were under the understanding that we would be able to print to a barcode printer from Aeroprisewell we purchased some Zebra barcode printers and it doesn’t look like we are able to print from Aeroprise to our Zebra

Opp Cats Prod Cats for 7.6.04

We are looking to give our Operational and Product Categories a face lift and I was wondering if anyone out there had some examples they would like to share, I know BMC usually provides a download for Prod Cats through the epd site but currently they do not have any downloads available for

Remedy's URL

Hello, I am running Remedy 7.6.04 in a windows environment, and I am trying to find out in Tomcat how to change the defualt Remedy URL of http://server name :8080/arsys/ to soething like http://remedy ... any ideas? Thanks! -Mike

Re: Remedy's URL

okay so I made that change and it threw an error page not found, do I also need to modify the default web path to reflect these changes in the ar server settings in order for the page to resolve? Thanks a lot for your help on this! -Mike