Check CAI:Events
From: babajan baig moghul.b...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Friday, September 19, 2014 1:17 AM
Subject: Re: UDM Job got stuck in In Progress State
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Hello Team,
I just searched with Job Instance ID in
Hi Peter,
Few things :)
In the system generated link:
http://MID_TIER:8080/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=AR_SERVEReid=NTS00772848
the NTS00772848 stand for entry id in default request id or in the case of
NTE:Notifier the Notification ID field id 1 (NTS just a
Hi Rajkiran,
The error you see is just little misleading. It checks for the managers login
id as you had mentioned. The workflow expectation is that you would enter
managers name manually and if it missing the managers login id the filter would
tell you so, but you actually populating managers
Hi Sonali,
Try going through Global Catalog Server instead of DC :)
From: Sonali Gupta son...@gupta.cc
To: arslist@ARSLIST.ORG
Sent: Tuesday, December 11, 2012 4:42 PM
Subject: Pulling data from multiple domains/subdomain
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Hi Arslist,
I am looking for
Yes, I have seen this before :)
The simplest solution is to add support group, that you use in your assignment,
in to CFG:Assignment and just set it offline if you don't want it to mess with
your routing rules.(HPD:HII:CreateIncident_040_SetAsgmntGrpID just trying to
get support group id for
No
From: patrick zandi remedy...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Tuesday, January 3, 2012 7:10 AM
Subject: POLL: would you like the user tool back (7.6.04)
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Curiosity poll:
Of those who have tested, or used 7.6.04 ((only)) please:
Would you
z1D_Action = CREATE
Flag_Create_Request = Yes
Created_From_flag = Incident
From: Boyd, Rebecca boy...@wfu.edu
To: arslist@ARSLIST.ORG
Sent: Tuesday, July 19, 2011 11:52 AM
Subject: Incidents do not always create a corresponding request
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SRM 7.6
ITSM 7.5
We recently installed SRM 7.6 on
We are still on ARS 7.5 patch7, ITSM 7.6.0 p1 with best practice views and web
only users.
The Incident Management Console takes 2 seconds or less to load and about 2
seconds to open individual ticket. I noticed that the IM Console takes twice
longer to load in Remedy User .
Have you go through
Hi Mauro,
You have to encode all special characters and spaces. The ARURLEncoder tool is
at:
http://ars server/arsys/shared/ar_url_encoder.jsp
And your link should look like:
BOMGAR
Chat and allowes to initiate a support session from the BMC Remedy interface
and, at the end of the session, update
the incident with the following information:
1. Chat Transcript
2. System Information
3. Session Notes
4. Exit Surveys
From: John Sundberg
Hi William.
I was laughing when I saw this behavior in Best Practice View a whille back. We
do have bounch different datasets for data from different sources where it gets
reconcieled in to gold dataset and I had same issue. It looks like they just
forgat to validate users defauilt dataset,
Try cleaning preference record for specific user that having a problem on AR
System User Preference form.
From: Ramagiri ravi.ramag...@gssamerica.com
To: arslist@ARSLIST.ORG
Sent: Thu, November 12, 2009 12:55:57 PM
Subject: Re: Caught Ecception Error
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