Re: BMC Remedyforce and MyIT 2.0 Webinar - Lunch and Learn

I would also love to attend. On Wed, Aug 6, 2014 at 2:30 AM, Grassi, Christopher cgra...@columnit.com wrote: ** Hi All, This message comes out of a previous thread - I’m happy to run a quick 30-60 min “lunch and learn session just for the ARS list to help everyone understand some of

Re: Difference between Necessity of Incident ID, Instance ID when I have Request ID

To add on this , the value of Incident ID on INC form is set from HPD:CFG Ticket Num Generator form's Request ID field Regards, Pallavi On Thu, May 16, 2013 at 6:44 PM, Longwing, Lj llongw...@usgs.gov wrote: ** Sanjay, In addition to Tauf's comments, the reason there is a Incident ID that

Re: mandatory product categorizations in 7.6.04

You need to write AL on click of Save button Run If qualification : Cat 1 = Null If action : Open window - CHG:Change Dialog ( Here follow same steps as written in AL (CHG:CRQ:ChangeCategorisation_100_OpnDlg) which get executed when you click categorization link on LHS ) In short for your

Re: mandatory product categorizations in 7.6.04

In ITSM Change Management , there are no admin configuration rules through which you can make product categorization mandatory while submitting Change Request . I thinks you need to go for customization for your requirement Regards, Pallavi On Wed, Apr 24, 2013 at 5:48 PM, Mahmoud

Re: Incident Target date

The Target date filed gets populated with the Filter SLM:Measurement:ERD:UpdatedSQL The target date gets populated only if SVTS, which are configured after ticking Incident Estimated Resolution Tracking in Goal Type , get attached to the incident Checking or unchecking of Incident

Re: SLM Status no longer populates

Have you checked whether all escalation related to SLA are enabled working fine ? Regards, Pallavi On Tue, Apr 23, 2013 at 1:51 AM, SUBSCRIBE ARSLIST theReel tony.r...@bt.com wrote: Hi Guys, From mid afternoon on our Remedy ITSM 7.6.04 Sp2 environment users started to notice that the