To add on this , the value of Incident ID on INC form is set from HPD:CFG Ticket Num Generator form's Request ID field
Regards, Pallavi On Thu, May 16, 2013 at 6:44 PM, Longwing, Lj <[email protected]> wrote: > ** > Sanjay, > In addition to Tauf's comments, the reason there is a Incident ID that is > different than the request id is because there are times when the Incident > ID is generated prior to the record being submitted to the DB. Because of > this, you can't use Request ID because it doesn't exist yet, so they needed > to have a field that could be generated prior to the request id...and as > such, needed another field.... > > > On Thu, May 16, 2013 at 2:55 AM, sanjay <[email protected]> wrote: > >> Hello Lister's, >> >> I have a basic question may be you guys might find this is quite silly. >> But >> still I have a curiosity to to know form your guys. >> >> In BMC Remedy Incident Management we have HPD:Help Desk form to create new >> ticket which contains request ID, Incident ID and Instance ID. >> >> My question is, when we have Request ID which is unique and can be >> manipulative to become incident ID . Then what is the use of Incident ID >> and >> Instance Id. Why do I need to have Incident ID and Instance ID when I have >> Request Id in a form which is unique ? >> >> And thanks in advance for all your suggestion and valuable post. >> >> Cheers.... >> >> Regards, >> Sanjay >> >> >> >> -- >> View this message in context: >> http://ars-action-request-system.1093659.n2.nabble.com/Difference-between-Necessity-of-Incident-ID-Instance-ID-when-I-have-Request-ID-tp7588872.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
