Re: Atrium Recon Merge Rule

Hello Bryan, I do not think identification rules of the reconciliation engine give you the functionality you are after. I can see two options to achieve what you need - create an Atrium Integrator job/transformation which will perform the identification part of reconciliation. Transformation

Re: How to Promote a single CI with relationships from other Dataset to BMC.Asset or Sandbox?

Hello, If you are talking programmatically, then you may want to have a look at the documentation on how to trigger reconciliation jobs from workflow using Run Process action https://docs.bmc.com/docs/display/public/ac9000/Using+a+Run+Process+workflow+action+to+run+a+reconciliation+job Hope

Re: Loading of Asset Lifecycle Status and other Asset attributes to CMDB in version 8.x

ail.com> > wrote: ** Hi You should load your attributes using the form AST:LoadAttributes, using the AROutput step. Regards, Jarl 2015-11-02 12:47 GMT+01:00 Pospi ARSList <pospi.arsl...@gmail.com <mailto:pospi.arsl...@gmail.com> >: ** Hi all,

Re: SLM Import is not working in 9.00 (long, sorry)

Hello William, You seem to have covered pretty much everything. I can only think of checking\trying the following as you did not mention it in your post - What are the permissions on the ARX file? Can the user running the AR System/Plugin process access it? - Increase

Loading of Asset Lifecycle Status and other Asset attributes to CMDB in version 8.x

Hi all, Hope somebody can shed some light on this. As of version 8.x, all asset attributes such as Asset Lifecycle Status have been removed from the core CMDB data model and are stored in its own asset form called AST:Attributes. I am trying to define a data load job to CMDB using

Re: SRD Questions are not visible to a few users

Hi Sandra, Have you checked records for affected users directly in the User form? Almost sounds as if some basic permission group such as General Access might be missing in their permissions. Kind regards Jiri Pospisil -Original Message- From: Tauf Chowdhury [mailto:taufc...@gmail.com]

Re: RoD limitations...

Hi Joe, I have come across another area that you may consider as a limitation, though not caused by the product itself, but the fact that the environment resides outside of the customer's corporate infrastructure. In this scenario, you want to pull data to Remedy using AI, say from SCCM

Re: Custom Filter Plug-In Failing

Hi Jeff, You may want to consider running a trace against the arplugin.exe process. Looking at the details you provided it looks like you are on Windows. You should be able to get some debug/trace utilities on the internet that would be equivalent of trace/strace on UNIX servers. It may

Re: Remedy 9 PROCESS command

Hi James, You did not mention what OS are the new and old servers running. It seems they are Windows based, but are they the same version? I am asking as security may work differently and it may be worth checking under what permissions/user is your server process running. I.e. is it the

Re: CMDB reporting

Hi Frex, For the second part, I would suggest looking at field in CMDB called AttributeDataSourceList. For each attribute on the CI populated/updated by reconciliation it holds the source dataset (unless the CI/attribute was created/update directly in the given dataset manually). The