Re: DSO Return Filter

DSO needs the mapping with same name to be present on server B which was used to transfer record from server A. Where DSO transfers data with ownership on destination server it also fills a special field "from mapping" on the transferred record.This field will be later used in DSO update/return ope

Re: Atrium Integrator - change username in AR connection

There is no need to update UDM:RappPassword form for this. As Yogesh mentioned UDM:RappPassword always needs an entry for Remedy Application Service user password for a specific AR server to which connection needs to be established. Since you updated it to new user's password it will not work since

Re: DSO - issues on 7.6.04?

Please check if you have configured the target server name, target server port configured correctly on the source server side. If this is not present in configuration it is assumed that port for source server and target server are same in DSO. Also check if the target server is reachable from sourc

Re: ITSM Assignee - Timetable

Below idea can be automated if you use assignment engine to do the assignments based on a rule. 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on t

Re: DSO and Matching Qualification

Can you type in the qualification string which you are using? Thanks, Rajendra On Thu, Feb 3, 2011 at 12:30 AM, Frank Caruso wrote: > ** ARS 6.3, SOalris, Oracle > > Are there any known issues with using Matching Qualifications in a DSO > mapping? > > I keep getting "Qualification line error at

Re: Approval error when using RunProcess

Application commands always run on the server, you must use the following syntax when executing an Application command from an active link: To run the command on the current server: @@:processCommand {parameters] To run the command on a different AR System server: @serverName:processCommmand [para

Re: DSO with Different Data Type

Hi, Yes DSO custom mapping supports different data types for source and destination fields. If source and destination data types are different, DSO converts the field value from source data type to destination data type. Thanks, Rajendra On Tue, Jan 5, 2010 at 10:41 PM, tina flores wrote: > Hi

Re: Add-Attachment fail on Filter

Hi, If you are using RunProcess action in filter instead of set fields actions then you will have to use the filter phase override naming convention i.e. filter name must ends with '!. This causes the action to run in first phase and allow the changes to be committed to database. Thanks, Rajendra

Re: Escalations on vendor forms

Hi, Are you returning the no of records for getListEntryWithFields() api in your ARDBC plugin? The no of records is represented by the last argument which is of type OutputInteger class and you have to set an integer value of no of records in it before you return the entry list using a setValue me