What do you mean the name of the group has to be the same when you do
the assignment? It seems to work for some groups when I pass the
GroupID to the Email Action for some groups but not others. Our groups
are named like this
Group ID = 1000
Group Name = 1000
Long Group Name = Tier 1->Tier2->Tier3
Thanks for the info.
Also I was wondering how many groups you can notify in the Email
Action? It seems you can only put one group per line. E.g in the To
field this will only take one variable.
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UNSUBSCRIBE or access A
If I use a Template for my notification e.g Assignee Group Manager. i
believe that the way this is supposed to work is it looks at the
Assigned Group and notifies whoever has the the Incident Manager
Functional Role for that Group. These do not work at all.
Do you mean CTM:Support Group Assignment
Im using SLM 7.1 Patch 1 and having some trouble with SLM
notifications.
Can anyone get the OOB Templates to work? Do they require some
manipulation to make them work?
Also ive created a custom notification to email members of a support
group when a service target is breached. Ive set a temp fiel
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