Since we upgraded our 7.6.04 SP4 environment to SP5 for ARS and Atrium to fix a
memory leak within our CMDB we've noticed that for our ADDM dataset populated
with a sync from ADDM the number of CI's normalised and reconciled has gone
through the roof against what is actually coming through from
Transfer
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Monday, April 07, 2014 6:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: ADDM Synch to CMDB
I do, but don't really know what I'm looking for. or more
Does anyone know if there is a way to query ADDM to find out if in any given
period what it pushed through into the CMDB. I have the numbers from the recon
job when that has run against the ADDM dataset, just would like to know if it
matches what ADDM pushed through into the ADDM dataset.
Subject: Re: ADDM Synch to CMDB
Do you have access to addm? They have reports and logs you can look at to see
exactly what was pushed.
Sent from my iPhone
On Apr 7, 2014, at 6:48 PM, Simon Ellis simon.el...@telecom.co.nz wrote:
Does anyone know if there is a way to query ADDM to find out
Either within our DEV environment which we have just upgraded to SP5, the mid
tier running Version 7.6.04 SP5 201401161615 Hotfix and within our Production
environment running SP4 with mid tier running Version 7.6.04 SP4 201312261406
Hotfix, when you open an Incident and go an expand any work
In our server group configuration start up of each server takes about 8-9
minutes, but that's due to partly BMC delivering our solution with every
language pack under the sun installed as well, which we don't use.
From: Action Request System discussion list(ARSList)
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 19 February 2014 19:58
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
In our server group configuration start up of each server takes about 8-9
minutes, but that's due to partly BMC delivering
Haven't looked to far into this as yet, thought i'd ask if it was feasible
before plodding into it Wondering if it was possible to setup a custom
notification against normalization to tell me whether a job has actually run or
not, rather than having to go and check each time. Normalization
Under Unix/linux, is there a way i can find the version of the arserverd
executable? Just wondering if there is some command line i can run to
establish what version it is?
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Of Simon Ellis
Sent: Wednesday, January 29, 2014 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Establish executable version
Under Unix/linux, is there a way i can find the version of the arserverd
executable? Just wondering if there is some command line i can run to
establish what version
this is helpful.
Larry
On Wed, Jan 29, 2014 at 4:10 PM, Simon Ellis
simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote:
I thought there was a way of checking without having the AR up
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist
Seemed to have stumped myself In a multi tenated solution i've created a
new panel on the HPD:Help Desk form,
added a panel holder and additional panels within that. The new panel is only
visible to members of one company.
The People records have the Company listed in the Access Restictions
your Dev and Test environments?
Thad
On Tue, Jan 21, 2014 at 3:30 PM, Simon Ellis
simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote:
Seemed to have stumped myself In a multi tenated solution i've created a
new panel on the HPD:Help Desk form,
added a panel holder and additional
Be interested to know what methodology you guys are using to perform your
upgrades. Are you using a staging server or upgrading in situe…
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Saturday, 11 January 2014 7:22 p.m.
To:
it happen on all incidents? If so, I would resort to filter
logs to find what happens when submitting a new incident
- Karthik
On Nov 21, 2013 7:49 AM, Simon Ellis
simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote:
Don't know what's happened here but on our DEV server, I go to create
, but if it isn't showing up,
your form must be in a deployable application, which means you need to create a
Role, and map that role to your regular group.
On Oct 13, 2013 7:59 PM, Simon Ellis
simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote:
**
That would work better, but how do you
I've created a new Panel on a form in which everyone currently has access to
that form. I want the new panel to only be accesible to a particular set of
individuals.
I've tried creating a new dynamic group which then becomes accessible in the
permissions list on the form, but how do i
has access to the panel
On Oct 13, 2013 7:42 PM, Simon Ellis
simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote:
I've created a new Panel on a form in which everyone currently has access to
that form. I want the new panel to only be accesible to a particular set of
individuals
a regular form, it should just show up, but if it isn't showing up,
your form must be in a deployable application, which means you need to create a
Role, and map that role to your regular group.
On Oct 13, 2013 7:59 PM, Simon Ellis
simon.el...@telecom.co.nzmailto:simon.el...@telecom.co.nz wrote
Currently in the process of carrying out the suggested activities in
https://kb.bmc.com/infocenter/index?page=contentid=KA370107
Have an issue when applying Plugin-ARDBC-Threads: 4 12 in the ar.conf.
What i am observing is activities within the User Tool become un responsive
when accessing
Anyone done it yet? I'm currently studing for the assessment test as a
precursor to taking the practical, wondering if anyone had any experiences to
share?
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Have been performing an upgrade from an unpatched version of 7.6.04 to 7.6.04
SP4. Having updated the mid tiers servers we get the following error message
when trying to run a report.
Error during processing : ARERR [9241] Cannot create report directory
You'd be better off running the command line dataimport tool rather than
through the Data Import graphical user tool...
dataimporttool.exe -x serverName -u loginName -p loginPassword -o
pathOfTheAIE_Configuration.arxFile -l logfiledestinationPath
-Original Message-
From: Action Request
Completed an upgrade of Atrium to SP4 last week and have gone to verify the
aitrium integration engine and have noticed that post upgrade the file name
path in all our mappings for any of our data exchanges has changed.
For example pre upgrade the path to where the data file was located was
How are you connecting to the Oracle Database? We had an issue when trying to
connect using the Oracle SID, when we changed it to connect via the Oracle
Server Name we got the upgrade prompt screen...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
] On Behalf Of Hodgdon, Paul
Sent: Thursday, April 04, 2013 6:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4
Also interested in this.
Sent from my iPhone
On Apr 1, 2013, at 4:27 PM, Simon Ellis simon.el...@telecom.co.nz wrote:
Hi,
We're currently starting to put
Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Thursday, April 04, 2013 9:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4
We got delivered from BMC a 7.6.04 environment, we have AR patched to SP2
All the very best to you...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday, 5 April 2013 2:25 p.m.
To: arslist@ARSLIST.ORG
Subject: OT: An unexpected fork in the road...
**
Hi All,
I watched the movie Moneyball a
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Thursday, April 04, 2013 9:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR Patch Upgrade 7.6.04 Patch 4
No need to worry about anything in a server group? i.e. we don't need to
remove anything from within a server group, just have them down
Hi,
We're currently starting to put together our first ever pacth upgrade,
Upgrading 7.6.04 to Patch 4. Was wondering if anyone out there had process
plan, not step by step of how to do, but more of things to consider, order of
performance that they could share to give us a leg up on what to
In the Knowledge Management Console under Manage Knowledge Sources, trying to
get a grasp of the purpose/benefit of performing ad-hoc re indexes. Have tried
reading through the BMC Knowledge Manegement Admin Guide and it seems to cloud
the waters for me. Anyone offer any insight into this
We implemented the attached recommendations from BMC for FTS in our Linux
Server Group. Could barely get FTS to last more than a couple of weeks and now
since implementing the recommendations it's been stable for 2 months.
Simon
From: Action Request System discussion list(ARSList)
HI,
Has anyone encountered a situation whereby the synchronization of data between
ADDM and AR Admin server has caused the physical memory on the ar server to be
chewed up?
We are seeing between 6% 8% of physical memory on our ar server is being
chewed up on a daily basis whilst the ADDM
Has anyone experienced physical memory leaks on there main admin server in a
server group configuration? We're running 7.6.04 on RedHat 5 with 4 ar
servers. The three ar servers the users connect through via the mid tier show
stable physical memory at between 40% 50%, yet our main admin
Have successfully used the data management tool to load data from the
spreadsheets. Data contained within the spreadsheets for some notes fields had
text seperated over several lines. When you use the tool, the text then appears
on one line. Is there a way to re format the text imported back
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Monday, January 28, 2013 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Data Management Tool 7.6.04
Have successfully used the data management tool to load data from the
spreadsheets. Data contained
We're monitoring...
arsServerStat-API-Requests
arsServerStat-CPU
arsServerStat-Since-Start
arsServiceType
arsServerStat-Current-Users
aesState
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of S Test
Sent: Wednesday, 23
We implemented this back in October within our redhat environment. It does
work. However we are still experiencing memory issues when any system process
crashes and armonitor recovers. A couple of times when the recon process
crashed with a signal 11, the memory manager cannot handle it and
The list can be endless... we utilise, Spectrum, Splunk, MEAM (Managed Engine
Application Management) as well as a number of other tools for monitoring the
OS and the database.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Sunday, December 02, 2012 6:13 PM
To: arslist@ARSLIST.ORG
Subject: ***Error: Number of tokens exceed the number of columns***
I am trying to run an AIE CI Class Mapping Data Exchange in a Linux
I am trying to run an AIE CI Class Mapping Data Exchange in a Linux environment
into the Monitor and ComputerSystem class (2 different loads). Every other
record is skipped in the data exchange when I populate site information into my
csv. With the debugging enabled and apon examiniation i see
Just taken onboard Splunk to read syslog messages sent from all servers.
Wonderfully we pick up messages sent to arerror.log which we can alert against,
but am wishing to also monitor the armonitor.log. Has anyone been able to send
the output of armonitor.log to syslog in a Linux environment?
developer/admin.
Good luck!
Matt
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Thursday, November 08, 2012 1:55 PM
To: arslist@ARSLIST.ORG
Subject: Output armonitor.log to syslog
Just taken onboard
What O/S are you running on?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Thursday, 25 October 2012 9:43 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server
We are
Is it possible with the tool to bulk load the relationship of a CI to a
Contract? I can bulk load through the Transactional-Contract.xls spreadsheet
via the Data Load Console the relationship between a contract and a Master
Contract. But I would like to be able to bulk load via any means the
.
Thanks guys,
Ken.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server
What O/S are you running
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Bulk Load CI Relationships
Is it possible with the tool to bulk load the relationship of a CI to a
Contract? I can bulk load through
Hi,
got a customer request whereby when they perform a Knowledge Search within
Knowledge Management they wish to exclude from the returned results all
articles that are retired. Not sure where to start looking, certainly can't
find anything in the advanced search criteria they could set
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 25 September 2012 21:55
To: arslist@ARSLIST.ORG
Subject: 7.6.04 Knowledge Management Search results
Hi,
got a customer request whereby when they perform a Knowledge Search within
Knowledge Management they wish
When managing data exchanges within the aie console is there any issue having
multiply exchanges running under seperate instances?
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attend wwrug12
Got a whole heap of CMDB updates to perform - around 1500, numerous fields...
Is there a way to either through the data import tool or through aie to just
update the fields being changed without having to export the CI's amend the
data and re import everything?
Regards
Simon
Got a whole heap of CMDB updates to perform – around 1500, numerous fields…
Is there a way to either through the data import tool or through aie to just
update the fields being changed without having to export the CI’s amend the
data and re import everything?
Regards
Simon
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