Re: Company Dropping Remedy

ITSM 7 is just too darned complex for what you get out of it we have been running it now for nearly 8 months and still sorting out issues with incident, havent even touched the other modules thus the reason we are cutting our losses here. Sadly the local support in Australia is not through

Re: Company Dropping Remedy

The company I work for is the same. Since we have upgrade to version 7.0 the partner we have support with has been less then co-operative and every bug logged to BMC has been either ignored or we have been told that it works as designed...even if it doesnt work. We cannot even install patches to

Re: Remedy 7.0.01 Patch 6 Questions

We have applied the patch and found it currupted every form we had noting that our system is heavily modified. We have gone back to BMC and they say it has worked as intended On 1/19/08, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: ** I've installed 7.0.x Patch 6 on a fresh ITSM 7.0.3

Re: RE : ITSM 7.0 - Patch 6

Me too please On 11/28/07, Vincent RIEDWEG [EMAIL PROTECTED] wrote: One copy for me too... Thank you. (vincent.riedweg [at] naviline.fr) De: Action Request System discussion list(ARSList) de la part de Joe DeSouza Date: mer. 28/11/2007 07:12 À:

Re: Caught Exception errors, Microsoft KB943460, IE and who knows what else

We have been having this problem on the standard ITSM products since version 7 We run ITSM 7.0.2, ISS and Apache servlet on ARS 7.0.01 patch 2 We only run XP SP2 and some users using IE6 and IE7. Any can experience the problem. I tried the http 1.1 option and it worked on oen workstation but

Requestor Notification

Is there an easy way to disable notifications being sent to users when they use the requestor console to sublmit incidents. It seems stupid that they get a notification from the requestor and another when the incident is created ITSM 7.0.01

Email Engine Poor performance

Hello again list, We are still having some problems with the Email Engine on our servers, hopefully one of you can help us out again. The current problem appears to be lackluster performance (we seem to be only processing about 20 outgoing emails a minute), and it appears to be intermittently

ARMAIL

Hi We are running load balanced windows 2003 servers, ORACLE, and ITSM 7.0.1 on patch 2 The question I have is we have noticed lately that the outgaing emails are not being able to be process by ARMAIL notifications in a timely fashion and they are building up as more are coming in then being

Requester Incident Receipt Confirmation

Hello list, We are having a (environmental) problem with the URL thats embedded in the Requester Incident Receipt Confirmation notification in ITSM 7 and hope someone here may be able to help us. We have two AR servers (ar1 and ar2) that are part of a local management domain (domain1.com, dont

ITSM 7 and muti tenancy

Hi We have just inplemented ITSM V7.01 with the main advantage being the muti tenancy only to find out that we cannot have the same userid across companies The problem is we are a large organisation with over 10 clients and we intended to use the muti company for HR, IT and facilities etc

Product Classification uniqueness

Hi We have just started using ITSM Version 7 and have found it a rather frustrating process to say the least with lack of documentation The current issue we face is with the Production classification and when you get to Product level the list of products must be unique. Has anyone else foudn

Re: OT:How many Administartors does it take 2 ?

We use a customised Helpdesk and have over 700 support staff, 3200 sites and log in excess of 30 cases per year in helpdesk alone. AR has multiply plugins, including DEXTERRA, Altiris, internal LDAP, and links to numerous external vendors using EDI and external reporting to COGNOS. The over