Thanks everyone for your inputs..
@strauss, even we are working with support team on the plan to upgrade to ARS
SP3, this might however take time as we don't want to jump to that straight
away. Do share your findings on this once you test.
@LJ, our authentication chaining mode is set to AREA -
Hello Experts,
We are on ARS and ITSM 7.6.04 and are facing an issue where we are finding the
below content in the error log after which application goes into a timeout and
users are unable to access Remedy, only solution is to restart the application.
This is not happening at any defined time
If you are using the Group email id (Distribution list) in the filter
notification, then check if the deleted user's email id is still part of the
DL, we had similar concern in where user was receiving emails even after being
removed from a support group/remedy.
Terje,
I am currently using the Data Management tool 7.6.04 p2 for uploading data, i
had some problems initially using the 'Convert CSV' option, strange as it
seems, data was not converting into csv files if the source excel file was in a
folder (D drive) other than the data management install
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